I called FedEx, who said I have to contact Amazon to call FedEx to get the shipment returned. I chatted with Amazon who says this is out of their hands. What is to be done in this situation?

With DHL unable to ship to Canada effective later this week, seemingly with DHL being the only option offered, does anyone know Amazon's options on FBM orders?

This is a true story -- and I cannot get any relief from AMAZON ---- they are removing over 500 units of an item - that is not mine --- have emailed, chatted, and spoke on phone ---- the items keep coming and I keep getting charged a "removal fee"

Funny thing - the items are not mine, never were mine --- and (drum roll) - I AM GATED ON THE ITEM AND CANNOT EVEN SELL THEM

Please -- any solution --- the items is 2.99 item retail --- very frustrating

Can a MOD please tell me why my invoice is being denied?? The invoice I provided is from an authorized wholesale distributor and I was told at first by amazon, the denial was because the invoice is a retail receipt, and that certainly is not the case its a wholesale distributor invoice. I have been reapplying and now I keep getting a generic reply saying that "We evaluated the information you provided, but it did not pass our review." I am asking for help because the products I have purchased to be ungated are 300 purchased per brand. I followed the requirements of the brand application and now I am being brushed off as if my concerns are meaningless. Can a MOD please address my concerns, case numbers are 17934825351 and 179348218.

Best regards,

Ms. G

@Seller_t9kvdr2yixQej

@Seller_iBjuv4xQaPW51

@Seller_4GjtS9k0cnHHv

@Seller_l7Jtck9jxnEA0

I was wondering if anyone has used Amazon's customer service support for their Fulfilled by Merchant (FBM) orders. We are currently below the 3% threshold, so it wouldn't incur any costs to allow Amazon to manage our customer service inquiries. Any feedback about this would be most helpful.

Here is the message I received from the salesperson:

Dear Seller,

I hope you are doing well.

I’m reaching out to invite you to explore Customer Service by Amazon (CSBA) — Amazon’s official customer service solution for Seller Fulfilled Orders (FBM). This program manages all post-purchase buyer inquiries on your behalf.

With CSBA, your customers receive 24/7 multilingual support via phone, chat, and email. You gain access to a dedicated performance dashboard, 100% A-to-Z claims protection, and improved operational efficiency.

The program currently supports over 380,000 sellers globally, with participants reporting a 37% reduction in negative feedback.

If you’re interested in learning more, please use the link below to schedule a meeting at your convenience.

Explore CSBA: Benefits and Next Steps