Is there any point using Royal Mail Tracked anymore with end to end tracking and a delivery photograph confirmation when even if the item is confirmed as delivered a buyer can just obtain a refund by simply opening an A to Z Claim.

Two orders in the last 2 days have been refunded after A to Z claims have been opened by buyers 'claiming' not to have received their orders where online tracking clearly confirms delivery.

Amazon's response -

The customer reported an issue with delivery. In this case, the tracking information indicates 'delivered', but the customer did not receive the package. Because you provided sufficient information that proves the order was actually received by the customer, we will not count the claim against your Order Defect Rate.

So we have provided sufficient information that proves the item has been received but the customer keeps the goods and also gets a refund, bonus though our ODR is NO!

Whats the consensus on the best way to go about this?

For context, i'll be away for a long weekend (Friday to Monday), resuming on Tuesday morning.

Is it better to set the holiday mode for the time period, or extend our handling times to compensate?

Thanks

Sent a small parcel shipment in was delivered inside 5 days but has been stuck as checked in for 15 days now, the only answer i get from SS is that It can take longer in busy times, but I have sent two parcels in after this thar have both gone into receiving as normal.

Any advice welcome

Thanks

Hello, my amazon seller account has been closed for months and there is no information about why it is closed. Although I keep sending information, my account is still suspended. I hope there is someone who can help with the issue.

Hi

A few weeks ago I sent in a small box for FBA, it came up to send to LBA4 so off to Doncaster it went, I had sent a box there before and it was actually quicker than BHX4 where mine normally seem to go to.

It has been stuck on checked in since 3rd May. I have never had them stuck for this long, its only a fairly small box of 300 cards - some were VE day and some were exam good luck cards, both of those occasions have now pretty much past but my parcel is still stuck on checked in and not moved to receiving.

Is there anything I can do, I have sent a lot of boxes in the last couple months and all have been in received and in inventory after about 7-10 days of UPS collecting them.