Hello Amazon Seller Community and Amazon Support,
We are the owners of Creative Picture Frames, and we are currently the target of an organized and repeated return scam that is hurting our business and damaging our brand across multiple platforms.
🔍 Here's what's happening:
A bad actor is stealing our Amazon listings — product titles, images, and descriptions — and reposting them on Walmart, Kmart, UBuy, and other marketplaces, marking them up significantly.
They then place a one-time order on Amazon as a buyer, using a new account each time.
After the product is delivered, they claim it’s “inaccurate,” initiate a return, and send back a small notepad (we've received multiple — same type, different colors).
Amazon processes a full refund, and the scammer pockets the price difference they charged on the other sites — while we lose both product and money.
📦 We have photo evidence of:
Multiple fake returns involving the exact same style of notepad.
A clear pattern of abuse tied to fraudulent listings and unauthorized resellers misrepresenting our brand.
📢 What we’re doing:
We are now issuing Cease and Desist letters to all sellers misusing our brand Creative Picture Frames across Walmart and other marketplaces.
We're filing SAFE-T claims and have contacted support multiple times — but the abuse continues.
❗ AMAZON, we urgently need:
An investigation into the buyer accounts involved in these returns.
Support identifying and blocking coordinated return abusers.
Stronger protections for brands facing listing theft and fake returns.
And most importantly: MORE CONTROL over return approvals and inspections before refunds are processed.
This is not an isolated issue.
This is a scam model targeting legitimate Amazon sellers and making a profit by exploiting your return system and your sellers’ hard work.
We are asking for real action — not copy-paste responses. If this can happen to us, it can happen to any small business selling here.
Please help us stop this.
Pinned by community manager