我们的产品于5月6日被抓灯串类合规性，当天我们就提交了相关材料去申诉。截止到今天，已经远远超过了15个工作日，依旧没有收到来自亚马逊的任何回复，我们中间进行过催促，也没有任何结果。case id:17689543241。

请帮忙催促！产品非常着急！

Hi everyone,

I’m looking for advice or help — maybe someone’s been through this?

I registered my Amazon seller account and uploaded all the required documents.

After 2 weeks, I received a request for additional documents — I submitted them.

Then came a notice: account deactivated under Section 3 (fraudulent or deceptive activity, etc.).

I appealed a few times. Eventually, I was invited for video verification, which I passed successfully.

They reactivated my account — because everything is legit: all documents are mine, I’m the real person behind the business, and I truly want to sell.

I registered my brand (under my own name), created a listing, and sent out my first shipment.

But then — only 6 days after the first reactivation, I received another notice:

account deactivated again under Section 3.

I’ve been using only one computer, one IP, no suspicious activity, and logged in from the same clean setup since day one.

I even reached out to support asking whether it was a mistake or some kind of system glitch.

They just replied with the same standard “deactivated under Section 3” response.

My inventory is already on the way. This is complete madness.

Has anyone been through something similar?

What are my options at this point?

but I don’t fully understand why.

One common reason, I think, is that buyers aren’t leaving reviews.

I also ran a $100 automatic PPC campaign, but only got 4 orders — which feels low.

I'm offering Alibaba-level prices with high-quality products, because we are the actual manufacturer.

Can anyone please help me understand what might be going wrong or how I can improve?

Dear Amazon Team,

I’ve been selling on Amazon since 2013 — more than 13 years of serving customers with care, integrity, and pride.

I’ve never had a serious policy violation. I’ve never scammed, manipulated, or cheated. I’ve built my small business here with love. I’ve responded to every customer. I’ve fulfilled every order. I’ve earned 1,867 feedbacks, with 89% positive.

Now, I’ve been shut out of the business I built for what Amazon calls a “Code of Conduct” violation — something I never intended and acted immediately to correct.

What happened?

I listed USPS stamps I purchased from Costco. I packaged them in a jewelry box with my brand name. At the time, I genuinely believed this was allowed — it was done to make a giftable bundle, not to deceive anyone. I had no idea that this would fall under “brand abuse.”

When Amazon updated its bundling and branding policies in October 2024, I immediately deleted every listing before the change even took effect.

My last order was fulfilled on October 3, 2024. I removed everything. I didn’t argue. I didn’t fight. I just did what I thought was right.

But after all this — even after deleting everything, changing direction, submitting a new trademark, showing all receipts and history — I keep getting the same cold copy-paste response:

"We don’t have enough information.”

I gave everything.

I wrote a detailed Plan of Action.

I submitted Costco receipts, photos of packaging, my 13-year account history, proof of deleted listings, proof of new product line that is 100% compliant.

And still — nothing. No human words. No recognition that this isn’t just a store. It’s my life.

Please Help Me to Get a Chance

I’m not a bad actor. I’m not trying to game the system. I’ve done everything Amazon asked. I’ve been here since 2013. I’ve put my heart into this store. And now I’m being treated like I don’t deserve to be here anymore.

I’m begging — not as a business, but as a person — please, someone at Amazon, look at my case. Just once. Like a person would. Please read my appeal. Please read my history. Please understand that I made a mistake, corrected it, and now I want to move forward the right way.

All I want is for someone to see me — not as a seller ID — but as a person who gave 13 years to this platform with honesty and respect.

If anyone on the forum knows how to escalate this for a human review, please help. I’ve tried everything. I’ve followed every rule. I’ve submitted every document.

I just want a chance to keep doing what I’ve always done — serve customers honestly on Amazon.

Thank you for reading. I really, really hope someone listens.

@Seller_zukQNO61PzGck @Seller_t9kvdr2yixQej

@Seller_nt9X7GoCkqXGB @Seller_YeWcEeTwlVO93

@Seller_SBIjJooGeXSQ6

@Seller_4zBzdtgCyS9EI

@Seller_OvL8C4BJWiuS9

@Seller_hme3Wbydd1ihr

@Seller_RSwABJNHpHnEZ

HHello Amazon team. My listing appears to be inactive. I would like to inform you that my product is a regular 3 in 1 bath brush. It is not a pesticide. I cannot access my listing and edit it. Please help.