Hello fellow sellers,

I'm reaching out to see if anyone else is experiencing major issues with Amazon Warehousing and Distribution (AWD).

Our AWD shipment from IUSJ to Fulfillment Center GYR3 shows a critical receiving error for our FNSKU ending TXLX with 48 units was logged as received, despite not being part of our original shipment. Conversely, the expected ASIN ending 162Z with 48 units is now missing from our inventory. We've initiated several Seller Support case 17340425341, 17340425341, 17386210511, 17785028681, 17824046531, and 17849940971.

Despite filing multiple detailed cases with Amazon Support, they remain unresolved and we've had no success in getting the problem fixed. We're trying to understand if this is a widespread issue and if anyone has found a successful way to resolve these types of AWD inventory errors with Amazon.

Any advice or shared experiences would be incredibly helpful.

Thank you!

Dear Amazon Seller Support, have a nice day.

Buyer order number and details, kindly refer to Case ID 17895745631.

Our store has suffered significant financial losses due to the systematic abuse of return policies by a single buyer. The pattern of behavior demonstrates intentional harm, and we request immediate intervention:

‌Evidence of Malicious Activity‌

‌November 4, 2024‌

Purchased high-value product(s), used them, ‌immediately initiated return‌ upon delivery.

Result: Items rendered unsellable, causing direct inventory loss

‌April 4, 2025‌

Repurchased identical high-value product.

Exploited the 30-day return window: ‌Returned on Day 30‌ after full usage

‌June 3, 2025‌

Purchased ‌two units‌ of our product.

Returned one unit ‌the same day of delivery‌, and the second within days – confirming premeditated abuse

‌Critical Impacts on Our Business‌

‌Financial Damage‌: High-value inventory repeatedly destroyed or devalued.

‌Operational Disruption‌: Fraudulent returns trigger Amazon’s performance penalties against legitimate sellers.5

‌Policy Exploitation‌: Buyer leverages Amazon’s buyer-centric systems to commit “return fraud,” violating Amazon’s Fair Treatment Policy.

‌Our Formal Requests‌

① ‌Permanently ban this buyer’s account‌ for violating Amazon’s Conditions of Use

② ‌Restrict this buyer from purchasing our products‌ via ASIN blocklist enforcement.

③ ‌Investigate historical transactions‌ linked to this account to validate systemic abuse.

Amazon’s recent policy updates explicitly target repeat return abusers, including account suspensions for users with ≥5-10 fraudulent returns/month.2 We urge you to enforce these protections.

We trust Amazon will uphold seller interests against bad-faith actors. Please contact us for further evidence.

Respectfully,

I'm a little new here but how is this even possible?

The buyer purchases on Mon, Jun 16, 2025

I ship on Tues, Jun 17, 2025 with a Claims Protected Label from Amazon.

Buyer submits a claim with support on Jun 17, 2025 that they never received the order & they get a refund.

The item will arrive by June 19th, Amazon said it must at least arrive by Fri, Jun 20, 2025.

I never got a notice for this order in my return center, no option to appeal the A-to-Z. On the order history it just says "Refund applied (1)".

Even better the UPS shipment has been modified, it was requested to "Hold at UPS Access Point Requested" and is now no longer going to the buyers address... It seems like this person is a scammer and I was given no option to appeal. Seems like an Amazon customer support person just issued them a full refund on the day the item was shipped, not giving me the option to do my A-to-Z claim process.

So my question is what do I do? Do I have to submit a SAFE-T claim?

Hello, I am having severe issues with parent-child relationships as amazon is constantly changing parents to some random ASIN in their system. The result of this is combining unrelated products with different specs being grouped under the same information. Effectively creating a listing that is lying to the customer, increasing my return rate, and lowering the products star rating. Customer support has done, nothing but copy and paste irrelevent information to my situation, nor is going into any detail on how to resolve this. This is happening to multiple ASINs across my catalog where items irrelevent to each other are being grouped together. I need some serious help and need someone to look into this because i am getting the same copy/paste answers. On another note licensors require certain information to be displayed on product listings and i need these to not infringe on anything. Below is my latest case, but i have gone through so many at this point. . Please and thank you!

CASE ID: 17778907451

Does anyone know why PBI3 always has complications? When I was making my FBA shipment, I saw that it was making me send it to PBI3 and I knew that there was going to be a problem. Sure enough I try to send it there and now there are carrier delays. Any other spot that Amazon has me send to works just fine, it's only this one that has constant problems. Can any of the mods help me?

@Seller_RSwABJNHpHnEZ@Seller_GEZPMc4CeQfh6@Seller_l7Jtck9jxnEA0