I have had AHT and SSA enabled for almost a year with no issues. Today 2 orders came in with AHT issues.

order 1 - has a 2 day handling time. AHT says we ship at 1 day but has ignored the 1 day historic shipping time and decided that we now need to ship in 0 days.

order 2 - has a 2 day handling time. AHT has not been established for this item. Ship time on order is 3 days (Friday) when it should be 2 days (Thursday).

These are custom items that require 1-2 days to make.

@Seller_FJwyF3iu5qxUYI already opened a case with support for this issue. 17934633101

And why am I getting a warning when I provided no personal information?

We have a lot of items under $20. We used to offer a coupon discount which showed the customer they were getting a discount. This prompted sales. Customers liked this and got immediate satisfaction. Now that the coupon fees went from 60 cents to $5.00+2.5%, coupons are no longer viable.

Tried to put things on sale getting a strike through of the regular price. Yes, I read the details but no matter what we do, the sale price shows up as the for sale price with no strike-through. Promotion without having the strike through doesn't work because one impetus for customers to buy an item on sale is the element of time. Without the strikethough there's no impetus.

We've advertised the items, which sort of works, but that isn't saving the customer any money, and in fact it costs them money in the soup of things. Our sales go up but our ROAS makes the advertising unjustifiable. You need a ROAS of around 1.4 just to break even on the Amazon fees, yet alone the product costs, labor, etc. Yes the ads are targeted, we advertise on specific days and at specific times even.

So what is left? I wish there was a discount available to customers to buy more than one at a time. *Buy two and save 10%*. Yes, business accounts can do it, but what about regular customers?

Why not just drop the price? Brand against brand, people buy the middle priced item in a good-better-best scenario. Research has shown cheaper priced brand offering WITHOUT a sale or promotion are seen as inferior. "You get what you pay for up to a point." People like sales and they like discounts they can see. I;m out of ideas. Am I missing something?

I've raised 3 cases and all have been punted again and again with useless information. Can you please help?

This is extremely urgent. $100million Amazon business. If any mods can look into this, I would greatly appreciate it. I received an email and performance notification recently with 32 ASINs deactivated because "These products were identified as not being offered by the brand and therefore violate our ASIN Creation Policy. To protect the customer experience, we limit the creation of new branded ASINs by sellers who are not associated with the brand owner."

But I am the brand owner. I opened a case and they said I don't have approval to sell the brand "San Fransisco Bay" - but this makes no sense. That brand has nothing to do with these listings. I've never heard of it before. I own my brand, own the trademark, am Amazon brand registered, created the GTINs and ASINs, manufacture the product, own the brand website. This is obviously some kind of error or glitch. It's very unfair to me because we're losing revenue and seller support is just responding with pasted responses that make no sense.

Can someone please escalate this to be investigated and fixed?

Hey everyone,

I’m the founder of Remedial Pax, a skincare brand that’s been on Amazon for over 4 years. We built a solid reputation, invested in quality, and consistently maintained strong performance.

Out of nowhere, my account was banned.

It started with strange performance notifications claiming “review manipulation” — but then Amazon followed up saying it was a mistake, and later that my account was just “under review.”

Meanwhile, the account is completely deactivated, and all listings are gone. The most frustrating part? When I call Amazon support and ask what’s actually going on, they say there are no active review violations on my account. No clear explanation. Just vague references, mixed messages, and dead ends.

One moment it’s a violation.Then it’s a mistake.Then it’s “under review.” But in reality, my business is shut down.

How does that make any sense?

Has anyone dealt with something like this and actually got their account reinstated?

Would appreciate any advice, connections, or even just shared frustration.