Dear Amazon,

Because the original ID card submitted did not match the appearance of the legal person after plastic surgery, our account was suspended. Multiple appeals and video verification arrangements followed, with the first video verification failing due to a failure to join on time. Verification was completed after rescheduling, but the verification failed because the new ID presented during video verification was inconsistent with the documents provided at registration. A second appeal was filed and a request was made for another opportunity for video verification, but no response has been received. The entire process was blocked several times by documentation issues and ultimately failed to pass verification. We ask for your help because we have not received any response after trying various other ways.

We hereby declare that we have always strictly complied with Amazon's rules and policies, and have always adhered to the principles of compliance, and have never engaged in any fraud or misconduct. We understand and respect the platform's strict requirements for authentication and have fully cooperated in providing the required materials and information.

The opportunity for video verification is critical to us, not only as a key step in proving identity and compliance, but also as the only way we can continue to provide great service to consumers on the Amazon platform. We sincerely hope that the Amazon team can understand our actual situation and give us a chance to re-verify the video. We fully understand that this is a standard security measure implemented by Amazon to ensure compliance and protect the integrity of the platform. We will cooperate fully to ensure that all necessary documents and information are provided to facilitate the successful completion of the verification process.

We do encourage you to continue to share any information or details you have regarding this situation.

Hey!

We are the owner and the manufacturer of the product (ASIN: B09Z7ZPNSK), selling it for almost three years. Today, when we would like to make changes to our product listing, we are unable to edit it. The system displays a message stating that we need approval to list this ASIN (even though our product was approved three years ago when we started selling it on Amazon). However, when we request approval, we receive the following response: "We are not accepting applications to sell: Other category in New, Used, Refurbished, Collectible condition(s).

We contacted seller support as well to escalate this critical issue, but received no help. Could somebody advise us on the necessary steps to take in order to regain the ability to edit our product listing? Case ID17924956331

Br, Marko

We have a product in the Children's Sleepwear Category. And its's compliance document keeps getting rejected with wrong reasons. After rejections, Amazon sends various emails and states the rejection reason as the test report does not include "16 CFR Part 1615" but our test report includes it. Also, the same test report has been accepted for the other variations of this product. So we believe there is a mistake.

Or, in a separate email Amazon states that "you submitted contain conflicting information. Specifically, the product images indicate that this is a loose fitting sleepwear product, however, the test report indicates that this product is a tight fitting sleepwear product.".

BUT, the product images do not indicate that the garment is loose-fitting. Instead, product images show that the garment is snug-fitting.

We tried to appeal and rejected. We tried to resubmit many times, it rejected. In the final time, it stayed under review for 1 MONTHü and rejected with the reason "Information Missing/Partial TR standard". We really can't understand the reasons. We believe there is a mistake but we can't figure out what to do, what to update. Please help us!

Hello , I really need help , I opened seller central and for verification i joined video call . Due to language issue i have a translator with me during the interview . I provided all the details but after interview my account got deactivated .

i opened a case a provide documents like proof of ownership , passport , id , LLC registration documents bank statement each and every document to proof . But in return every time i got same email that account deactivated under section 3.

i even did not selll any thing but don't know how account can be involved in deceptive activity .

My first inventory is ready from 2 weeks please help out and let me know what documents are required to activate as its just a misunderstanding my account is not involved in any activity .

I also have my own manufacturing company here and i m doing export allover the world on a very high level .

I even submited that documents to show that im authentic supplier also and working from last 20 years .

Im surprised that they are not even telling the cause so i can solve as i have each and every relevant document to show .

Case: 17691828261

i opened 20+ cases in last months but got same email .

@amazonteam

The order has been successfully delivered. The customer did not apply for a return but for a credit card claim. I provided the logistics information of the delivery and the delivery link and pictures provided by the logistics company.

It has been over 12 days, indicating that the credit card claim is still being processed and this order has been recorded in the order defect rate.

This is too unfair to the seller.