I have had a customer who is extremely unreasonable. Item arrived damaged so we collected and refunded the product. they still left negative feedback and tried to order again. I do not want this person as a customer but Amazon will not let us block them from buying. I want to cancel the order but fear they will leave negative feedback and just re order again. Can anyone please shed some light on this.

A couple of weeks ago Amazon set up the NEW Automated Handling Time system on my account. I didn't receive any emails about it and didn't find out about it until I saw in the left corner of my seller account that my late dispatch rate had increased. I immediately went in to check my shipping settings to find Amazon had set up the automated handling time to one day. For the last 5+ years I've been set to 2 days. I changed it back to 2 days.

I spoke to Account Health who explained what had happened and said to raise it with Seller Support (groan) who would remove the threat on my account.

I've now spent nearly a week receiving accusations from Amazon claiming that I had made the change to 1 day delivery, or I had allowed someone on my account to make the change. I've been threatened to have my inventory made inactive. I've emailed over and over again stating that the change was by Amazon and as soon as I saw it I changed it back. I am now receiving garbled messages from Amazon which make no sense at all, and now stating that I have to do a questionnaire about the late delivery or my account will be taken down.

Where do I go next? I will not be accused by Amazon of sending out late deliveries when it was Amazon that changed my shipping settings. Account Health agree and sent in a report but Seller Support don't bother to actually look at evidence or any of the screenshots I have sent them, its just copy and paste. I need someone at Amazon Seller Support to take some responsibility and look into my account - hopefully someone with an ounce of knowledge will finally actually step in.

Hello,

I need help escalating a serious issue that Amazon keeps ignoring.

This is the third time I’ve received unauthorized FBA charges from the France marketplace, even though:

I do not sell in France

I have no inventory in any EU or UK FBA centres

I’ve never activated the France marketplace

Case history:

2021 – Case 6759803362: My product was moved to France by Amazon mistake. I had to dispose of it and was still charged storage fees.

April 2025 – Case 10997353472: Same issue again but no products in any marketplace. After escalation, Amazon refunded the charges.

May 2025 – Case 11139329372: It happened a third time. I received a “Congratulations” email saying I launched in France which I never did.

Support is refusing to investigate unless I add a credit card to the France account which could trigger more charges. They say the case is “resolved” but they never investigated anything. They closed the case today without resolving it.

This is unacceptable. I am not going to risk my company by adding a card to a marketplace I never used just so Amazon can "maybe" look into the problem.

I need help from a moderator or escalation team to:

Cancel any charges

Stop this from happening again

This issue has gone on for years, and Amazon support is just closing cases without fixing anything.

I mean it drives me mad on Amazon from wrong A to Z, to trying to lodge a Case, to auto Seller Support responses.

But then you have AI everywhere, from Live Chat on Bay of E, to Evri, Royal Mail - pretty much most large companies.

I hate it, sends my blood pressure soring.

Getting to the point I want to give up my Amazon business.