Need Help to Re-activavte my seller account

My seller account was recently deactivated in accordance with Section 3, due to concerns regarding the authenticity of items listed under ASINs: xxxxxxxxx.

As per Amazon’s instructions, I submitted invoices that I believe meet all their specified requirements, including: Supplier's name, contact information, website name, Manufacturer/brand owner details, Buyer name and business address, Item descriptions and quantities, Dates within the last 365 days additionally and Authorized Business Owner Digital ID Card.

Despite providing genuine and detailed documentation, my invoices have been rejected without a clear explanation. I am confident that the products I sold are authentic, and I have been transparent in my responses.

If someone you know can assist with Amazon appeals or has experience successfully resolving such issues, I would sincerely appreciate your support.

When we ship a regular split shipment to Amz, this is just impossible to comply with this rule that all shipments in an approved multi-destination plan must arrive within 30 days after the first shipment arrives at a fulfillment center.

How possibly can this be achieved when if shipping from China to multiple warehouses that are all in different states your products are loaded into different containers, that are then loaded into different vessels, that have different schedules and do not depart on the same date and of course there is a gap between arrival dates.Not mentioning that there might be delays with customs, picking up containers from port or booking an appointment with Amazon due to all sorts of reasons.

In the end a batch designated to California usually will be delivered to AMZ promptly, but the next FBA to Texas comes 32 days later.

In this case , even though the shipment was delivered and just because it did not arrive in this 30 day delivery window Amz will consider your shipment non compliant and mark it as Deleted and abandoned shipments. Which will affect your performance metrics and you will be charged an inbound defect fee.

These fees and performance defects seem to be totally unfair when the whole delivery process from China to the US is out of your control.

Hi all!

We bought a brand a few years back (2020) which had previously sold products on Amazon. The account was deactivated in 2017. However, now that I have tried to relist some of the products via our new Seller account, it is saying the products are owned by the other account.

I tried many years to login to see if I can delete the listings to delist as new products but was only able to a few months ago and it has been circles ever since.

I cannot reactivate the account to view anything despite my best efforts. It is saying something about being associated with another seller account. At the time when this old seller account was deactivated (2017), our new account wasn’t made yet until 2021 so it can’t have been ours it’s associated with. I said I don’t recognize the other account. I do not have the original deactivate email and there are no performance notifications in the account to tell me anything useful. My appeal was rejected.

There are SKUs in that old account that we own and we can’t successfully list and edit the listings on our own account because it needs authorization from the old seller account to change information on the SKUs. It also has an incorrect brand page up which was set up by one of their employees who even spelled the brand name wrong. I tried to access the inventory list and brand registry but nothing shows there. Both are empty.

How can I get this old account reinstated so that I can delete everything from within the account?

Hi @Seller_PIHyltK09pbl3@Seller_guPeMXBrBxqyU@Seller_l7Jtck9jxnEA0@Seller_zukQNO61PzGck@Seller_RsATYbG9XP0HP

My account been deactivated without any warning or notification. Firstly my seller offer deactivated, Reagrding this I have contacted the team how to activate? The team team guid with necessary step but after some minutes my account is deactivated. I don't know why? Team is asking for the invoice of recently listed product. I provide the invoice in which mentioned all details mentioned which they required but they are saying insuffucient information for reactivation. I have tried 5-10 times but everytime I got the same response. Please review that and let me know how to proceed and exactly what they want.

Thank You

ASIN ending Z1DC and DBNF, both were removed by amazon and said that these asins violated product and food safety,

we provided documents and explaination via case ID 17791209581 and ID 17791081211 to appeal that it was mistake,

while amazon team always repeated the same reponse " This product causes a safety risk.

Therefore, it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product."

We need amazon team to deal with the bug and reinstate the sale.