Is there an easy way to just completely turn off returnless refunds on FBA ? Thanks Amy

Hello,

For the past year and a half, I have been trying to recover the funds from my Amazon Seller account. The issue stems from an inability to verify the account due to documentation requirements. Amazon is requesting an outdated document dated 08/2024, which they claim matches what is filed with the Bulgarian Commercial Registry.

However, I have submitted a more recent and significantly more reliable document, not only translated but also certified under the Hague Apostille Convention. This document has been processed through a certified translation agency, validated by the Bulgarian Ministry of Foreign Affairs, and carries four official stamps verifying that we are a legitimate and registered company.

This very same document has been accepted by authorities and payment providers in Greece, Romania, the Czech Republic, and other countries, without issue.

So I must ask: Why is Amazon insisting on an older document, when I have provided a newer and officially certified version? All orders through Amazon were fulfilled over a year ago, and we have yet to receive our payment.

Is this deliberate obstruction, or is your team merely following automated procedures without actually reviewing the documents we have spent time and money to prepare?

I expect a clear and prompt explanation.

I’m sharing this issue hoping to get some help, or at least bring attention to what feels like an endless loop with Seller Support.

I am sharing regarding my suspended Amazon UK seller account and an unresolved issue with a removal order. There are two shipments were not dispatched despite the fees being charged.

Removal Order Details:

Removal Order ID: 2504231D0P

Total Units: 215

Undelivered Shipments:

Shipment ID: 26493899255552

Shipment Date: 30 April 2025 at 19:44:45 GMT+8

Total SKUs: 50 | Total Units: 79

Tracking Number: 1Z216F476800599433 (UPS)

Shipment ID: 26473323167552

Shipment Date: 1 May 2025 at 07:16:37 GMT+8

Total SKUs: 34 | Total Units: 49

Tracking Number: 1ZAB07276800055247 (UPS)

Issue:

The removal fees for these two shipments have already been deducted from my account, but the items have not been shipped out. Upon contacting UPS, I was informed that both tracking numbers (1Z216F476800599433 and 1ZAB07276800055247) are invalid, and the carrier has no record of receiving these shipments.

Removal Order ID: 2504231D0P – All other shipments under this order have been delivered to the third-party warehouse, except for the shipment handled by UPS, which has no tracking information at all. Due to the failed KYC verification, the account can no longer be restored, so the inventory can only be removed to a third-party warehouse.

Questions:

1.Currently, the status of Removal Order ID: 2504231D0P shows as Completed, but why have most of my goods not been received? And why is there no tracking information only for the UPS shipment?

2.Why do the UPS tracking numbers 1Z216F476800599433 (UPS) and 1ZAB07276800055247 (UPS) show no tracking details? UPS customer service stated that these tracking numbers are invalid and that they never received the shipment.

3.If the goods under the removal order were not shipped, why was I charged for the removal order? Isn’t this fraudulent behavior?

Request:

Please locate and recover the 128 missing units and arrange their delivery to my third-party warehouse.I hope someone from Amazon or the community can guide me on how to escalate this or get a real investigation done—not a robotic script reply.

Please refer to CASE ID 11198971232. Seller Support is not providing assistance. Right now, I need to locate my shipment, not recover my account.

@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_XUNeUuvrQDpgP @Seller_Udi0JNbTrsmUV @Seller_ZyGdB49sb7An4

I added all the products and found that all asin didn't have a buybox.

What should i do?

Dear members,

In short to describe. I have been over charged FBA fees. Is there any Policy violation for such thing on amazon, so seller can put ion amazon team?

No doubt, after 2 attempts of re-measurements plus photos send by their own FC team, clearly indicates that dimensions mentioned for my inventory is wrong & with big difference.

I shared same photos to this seller support team and asked them to update as per photographic evidence whic is absoltely correct.

This people are just keep on forwarding same robotic reply.

I am frustrated, &i have stopped that inventory for sale, as this OVER CHARGED FBA fees is more then £1.2

Can anyone help? Thanks & regards..Bee