Hello everyone,

After years of sending hundreds of packages with DHL, I recently received an email from them requesting identification as part of their regulatory screening process. I uploaded my own ID, but it was rejected. Instead, they are now asking for the receiver’s identification.

“We would like to receive the ID of the receiver. There is no ( correct ) e-mail address noted from the receiver so we are not able to contact him directly. “

This is an FBM shipment, and I don’t feel comfortable asking a customer for their personal ID. As sellers, are we even allowed to request such information from customers? And does DHL fully understand the situation from a seller’s perspective?

I would appreciate any insights or advice.

Thank you.

Hello,

I'm working with an independent contractor (graphic designer) to help revamp my brand store. How do I allow her access to my brand store but not to any financial and sensitive data? When I look in "user permissions" I see only 3 types of users and they all seem to have access to sensitive data. Any help would be greatly appreciated.

Thank you.

Hi All, I'm shipping products from Singapore to the USA using DHL through Amazon Buy Shipping. Since April, I've been receiving unexpected "Adjustment" charges.

From January to March, I shipped the same product with the same dimensions and weight, and the adjustment was only $0.85. However, starting in April, the adjustments have skyrocketed to $90.62 per order. A jump from $0.85 to $90.62 is a massive difference, especially considering nothing has changed with the shipments.

I’ve contacted Seller Support multiple times, but they keep copying and pasting the same response, claiming that incorrect dimensions and weights were entered, and that DHL charges based on the actual dimensional weight if it exceeds the base weight. They also say the charges are determined by the carrier and cannot be reversed.

The adjustment fees per order are now ranging from $90 to $200, and I’m losing money on every shipment. So far, I've lost around $3,000 in total due to these adjustments.

How can I properly dispute these charges? Seller Support is not helping, and I am desperate for a resolution. Any guidance or assistance would be greatly appreciated.

Thank you!

hello

At 05/23/2025, our product stopped selling by Amazon because of "Product and Food Safety Violations"

But we are sooo confused! Casue our ASIN does NOT belong to any button cell product; Eventhough we have submited so many times to appeal but Amazon refused us evernytime with the same answer and mentioned about "This product causes a safety risk.Therefore, it is prohibited from sale and listing on Amazon. At this time, we will not be reviewing any documents for this product."

BUT our product does not belong to any button cell, it is a built-in 1000 mAh lithium battery; I looked for a specialized department to do "UL"report , and all were rejected because the other party said it was not a button cell and could not do a UL report. Please look carefully at the description of my link, etc., because it is not a built-in button battery, the relevant testing department in the receipt of my mail this product, but also disassembled, but also clearly stated that I can not do this product UL report, because it does not belong to the button battery!

BUT we do have the MSDS report, and we submitted product pictures, user manual and MSDS report of product, but we same reply we got and we are now so desperate! please carefully check it again!

Please advise!

Much appreciate!!!

17773509641 case-$239.65 charge for what?

17610061061 case -1 month no help no answer other charge for $100.57? Transaction date: 4/18/2025

What is other?money cannot be debited from account without being itemized and detailed.

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