item was 20 plates. customer messaged 3 broke, we messaged buyer and sent 4 new plates and $20 refund immediately.

a few days later we get message a to z claim ruled against us.(we thought it was closed) .

Filed appeal letting them know customer asked for replacement and did not ask for return. we would have sent label immediately if they had. A to Z said because return address international, and no return label provided to customer, they are sending full refund and closing case.

I tried to reopen because seemed so obvious error. customer did not ask to return plates and if they did we would have sent label for them. A to Z replied they understand I dont agree but are sticking with original decision. I dont even think anyone has looked at.

How do I get someone to read it and reopen? I dont sell high volume. One claim has put my account health down, now at risk of suspension.

Trefor

Hi all,

I’m reaching out here as I’ve exhausted normal support channels and need this escalated ASAP.

On June 11, a disbursement of $173,114.16 was released from my Amazon US seller account. It was not deposited into my bank account, and when I checked the disbursement detail, I saw it was sent to a bank account ending in 662 — which I’ve never added, authorized, or seen in my deposit methods.

Worse, the funds were converted into EUR 147,874.51 via Amazon Currency Converter — something I’ve never opted into. I also never received an email confirming a bank change, which Amazon normally sends when banking info is updated.

This is either a massive internal error or a security breach that Amazon didn’t properly flag — and the money is now gone from my seller account.

So far, I’ve:

Opened a case in Seller Central (case ID: 17910265871)

Sent escalation emails to payments-investigate, seller-performance, cis, and jeff

Secured my account (reset password, phone number, and 2FA)

Received no confirmation that the issue is being properly investigated

Support keeps merging cases instead of treating this like the $173,000 stolen disbursement that it is.

Can a moderator or Amazon escalation team PLEASE step in and route this to someone who can trace the funds and provide a proper update?

— Seller: Fine Intimates

Hello,

We had our account deactivated because it was related to another selling account. We successfully reinstated the other selling account but have been unable to reinstate our US account despite multiple appeals, cases, and phone calls to AHS. In the support cases and phone calls, Amazon continues to tell us to keep waiting for a response, but it has now been over two weeks without a resolution. Has anyone found some sort of escalation path to get their account reinstated after reinstating the related account?

Hi fellow sellers and moderators,

I’m reaching out for advice and support because Amazon has lost 21 units of one of my FBA products (FNSKU: X0049TOJC9, ASIN: B0D6L9R3Y1), and I received a reimbursement of only $153.30 — that’s about $7 per unit, far below the actual selling price of $19.99 and my list price of $24.99.

I am the manufacturer of the product, and even after providing:

A sales report showing $19.99 average sale price

A screenshot of a previous case where I was properly reimbursed at the correct rate

Amazon support continues to respond with the same message:

“We will not be able to make any additional adjustments.”

This is also the second time in three months that Amazon has lost my FBA inventory. The first time, I was reimbursed fairly. This time, it feels like Amazon is ignoring the evidence and minimizing seller losses.

Has anyone else experienced this recently?

How were you able to successfully escalate a reimbursement dispute?

Any advice on how to get this to the Seller Performance team or an FBA reimbursement specialist would be appreciated.

Thanks in advance,

Icoolcat

I purchased this item. The seller includes a card inside the product itself (not the packaging) that offers a $50 Amazon gift card in exchange for a 5-star review. I have reported this to Amazon with photos to substantiate the violation but Amazon takes no action despite their policy: https://www.amazon.com/gp/help/customer/display.html?nodeId=G8CXDFT9GLRRSV3G. I'm sure Amazon will reply here with a snippet of their policy but they don't actually enforce it. I suspect because this benefits Amazon with $50 in additional sales through the gift card, they look the other way.

Product: https://www.amazon.com/dp/B0DBHLZ7CV

Seller name: Reieset Group

Business Name: lengshuijiangshimilemaoyiyouxiangongsi