Hello, Amazon Team,
I need help with an inactive listing; the page features a dog. But we can edit the listing and the FBA inventory is sellable. My ASIN: B07B47PDB4, No Email, Account health No violation. No appeal button.
We opened the case, and seller support told us the ASIN was restricted by RPS, but gave no reason. and help us submit the information to the product safety team. The product safety team replies that the ASIN is not restricted and is active.
Also, the PCRP team replied to us: no restrictions and alive.
So now we and seller support do not know the reason until today. (from June 06 to June 20).
Now we have an open case as follows (waiting reply)
- case ID: 17927990271
- case ID: 17870712071
- Case ID: 17870104501
We have got lots of case replies, and get lots of unrestricted replies. But my asin still inactive now.
Below is my case information for reference from June 06:
Case ID: 17711796611
May 9: Opened a case requesting verification of reference price (no reference price available). No response until June 6.
June 6: Followed up. A rep replied: "After multiple attempts, our experts have mapped the website to Amazon’s system. The price of $33.99 will now be recognized as a valid reference price. Please wait 2–3 hours for the system to update."
June 6 (later): Listing became inactive ("dogged") in the backend while waiting. Contacted support—no response.
June 9: Live chat agent confirmed the listing was still restricted but couldn’t identify the cause. Case escalated to the restricted team.
June 9 (another rep): Incorrectly claimed a different ASIN was restored.
June 10 & 12: Received identical, unhelpful replies.
June 12: Live chat agent failed to resolve and re-escalated the case.
Case ID: 17874187341 (Opened June 7)
Rep stated: "No PCRP (Product Condition Review Policy) issues found. Listing appears normal."
Case ID: 17870712071 (ASIN: B07B47PDB4, opened June 6)
Support couldn’t determine the cause and escalated the case.
June 14: A rep claimed the listing was removed due to "illegal, misleading, or abusive content." Submitted an appeal.
June 15: Another rep advised deleting and relisting the product—useless, as no evidence or specifics were provided.
June 15 (live chat): Agent admitted they couldn’t resolve it and re-escalated.
Case ID: 17870104501 (ASIN: B07B47PDB4, opened June 6)
June 9: Rep stated the listing was restricted due to "product condition complaints (defective items)." Submitted appeal on June 10.
June 12: Case was forwarded for investigation—no further updates.
Case ID: 17903267311 (Opened June 12)
Initial reply: "No restrictions found. ASIN: B07B47PDB4 is active."
June 12: Replied that the product remained inactive.
June 13: Rep instructed to appeal—but no appeal path existed.
Case ID: 17912208771 (Brand team inquiry, June 14)
Response: "Product under safety policy review. No estimated timeline. No appeal path unless the system flags it."
Case ID: 17920856511 (June 16)
Rep noted: "Tools show ASIN was restricted by RPS (Restricted Products Team), but RPS confirmed no restrictions exist."
Linked to Case 17870104501, with a pending investigation.