Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.
I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.
The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.
I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.
Your Referral to Amazon.com - Investigation Complete
We received your report of suspicious buyer activity. Thank you for bringing this to our attention.
Complaint ID:
Order ID:
ASIN(s):
What did you investigate?
When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.
What was the outcome of the investigation?
We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.
Will my report have any impact on my performance?
No. Your report of the buyer and the outcome of our investigation will not affect your performance history.
What do I need to do?
No further action is required from you.
Thank you for selling in Amazon’s store.
This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.
To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.
Pinned by community manager