Hello,

@Seller_DNQGSsdC7DccM @Seller_mIRnuhdx7l5sN @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH @Seller_iTgjdgiRqiPsn @Seller_fgtTzyHQfOM1x @Seller_VJ4XoAkjDpjPH @Seller_ZyGdB49sb7An4 @Seller_j9Bd91CW3ZVpr

I am reviewing my seller account and noticed that, in 2019, Amazon UK attempted to deactivate my account directly. In 2020, it appears that HMRC requested Amazon to deactivate my account.

Since a significant amount of time has passed, I am now unsure of the exact reason for the account suspension. However, given the HMRC request and the fact that my account did not have an active VAT number, I suspect this was the main issue.

I would like to clarify the specific reason for the suspension so that I can resolve the issue and resume selling in the UK.

Although I have contacted Seller Support, I only received a response instructing me to submit an appeal through the correct channel.

Additionally, when submitting an appeal via the Account Health page, it asks for a "basic name." Could someone please explain what this "basic name" refers to?

I would appreciate any advice or clarification from the community.

Thank you.

I have been advised by Account Health Support to reach out through this forum to request the help of the forum admins.

I Have spoken to various mid-level agents in Seller Support Leadership and Account Health Support Leadership about an issue (Case ID 9672281942). These conversations always end with the agent(s) advising me that they are unable to deal with the issue and they are going to escalate the matter up to the UK Executive Team (UK Head Office).

The case has been going on for over a year now and I have not yet spoken to the UK Executive Team.

I am now also getting Policy Violations for contacting Seller Support and Account Health Support to pursue this matter.

The agent I spoke to earlier today (Account Health Support) advised that I should reach out to the admins on the forum as they may have better luck getting this escalated up to the UK Executive Team (UK Head Office).

Elana from Acount Health Support Leadership spoke to me 9th March, x3 phone calls over several hours that day. After making a real effort to figure it out, she admitted defeat and advised she would be escalating up to the UK Executive Team (UK Head Office). This is not the first time I have been told to expect an escalation call back from the UK Executive Team (UK Head Office). I have spoken to them in the past about other issues (so I know they exist and they have phones), but they have not called me back about this new issue (yet).

Can somebody at Amazon actually get this escalated to a very senior level where they can call me back and deal with this please.

Hi everyone,

We are having an ongoing issue related to the new GPSR (General Product Safety Regulation) requirements. According to the regulation, starting from December 13, 2024, sellers must provide warning and safety information on the detail pages of most non-food consumer products sold in the EU.

Following the instructions from Account Health Support, we uploaded a PDF document under “Compliance Media Content Type: user_guide” as required (fact sheet, installation manual, instructions for use, user guide, user manual, or safety information - in the store’s official language). However, even after successful upload, the compliance issues have not been removed. They still appear on the affected ASINs, with violation dates ranging from December 2024 through June 2025.

We contacted Account Health Support again - one representative told us we also need to upload images showing the warning and safety info, while another said images are optional and we just need to wait. Amazon’s policy states:

“If you want to also provide images of your warning and safety information instead of a document, take the steps on Upload images in Image Manager.”

This suggests that uploading either a document or images is acceptable - not both. So, I’m confused. Why did one support agent say the images are mandatory?

Has anyone else experienced something similar? Is there something I might be missing in the upload process?

Any insight would be appreciated!

We just received a fake counterfeit product back as part of our twice monthly automatic removal orders.

How do I go about filing a claim with Amazon? Finding the original order, removal order ID etc. is going to be time consuming.

We have recently registered our brand name on amazon. Our products have a trademark printed on them. Currently, our products are listed as Generic. How can I change the listing brand name from Generic to my own trademark brand name?