The FBA ghost from the past is still haunting me.
One of my units was lost. I could not create removal order as it refused to show on the system. Seller support did what they are best at, as usual waving a dismissive hand and shutting down cases.
It was found in Germany day before. (I never sent or sold in Germany, so this is a clear case of wrongfully routing my unit to Germany)
Yesterday they just disposed it.
It was a sellable unit.
They even had the nerve to write to me claiming that I requested disposal.
Needless to add, they have also promptly set a disposal fee against my account.
Now I guarantee what will happen. Seller support, me and UK management will go round and round in a merry-go-round for a few weeks, with callous seller support shutting down case posting some script they would blindly copy and paste, eager to clock up numbers. And me like a dog chasing the bone. UK seller escalations would be in deep slumber because their role on amazon requires them to do nothing, in my experience. Well I have had experience of seller escalations calling me on phone, threatening me to remove negative feedback, so i suppose they wake up from their slumber to abuse sellers but not to investigate why they received a negative feedback to begin with.
Then after all this merry-go-round, I would have reached my wits end and eventually I will write to our respected CEO sat at their headquarters who would solve the case and offer me my full reimbursement.
I shall update it here, just to demonstrate how right I am.
You would also see a time-line of events of this drama.
As of now, I have opened a case, today. 11177226342 the 5th June 2025 and asked for a full refund. I have forgotten to claw back my disposal fee, which I would soon, afterall I will be in the merry-go-round for the next few weeks.
Pinned by community manager