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Seller_khUF6HPR2AHxu
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🚨 ASK AMAZON - Learn about growing your seller-fulfilled business on June 3rd
by Seller_khUF6HPR2AHxu

🗓️ MARK YOUR CALENDARS: Join us on June 3rd, from 8am - 5pm PT, for a live Q&A session with members of the Merchant Fulfilled Network (MFN) team, where we'll dive deep into how to grow your seller-fulfilled business. This is a great opportunity to ask questions and provide feedback directly to the MFN team.

Whether you're new to MFN or a seasoned seller, this is your chance to:

  • Get expert answers to your pressing MFN questions
  • Share your experiences and learn from fellow sellers
  • Provide direct feedback to the Amazon team

_____________________________________________________

📚 Key Resources: We've compiled key resources on all things MFN for easy access.

1. 📺 Seller University: Check out the below Seller University resources for information and best practices on MFN:

  • Intro to Fulfillment by Merchant (FBM): Watch this video for an overview of Fulfillment by Merchant (FBM) and tips on how to maintain a positive customer experience.
  • What is Seller Self-Fulfillment (MFN)?: This module helps cross-border sellers understand the basics of self-delivery, including self-delivery (MFN) processes, benefits, availability, self-delivery seller performance, return methods, and Amazon's two solutions for self-delivery.

2. 📦 Buy Shipping Services: With Amazon's Buy Shipping services, you can buy shipping labels individually or in bulk, while automating shipment confirmation and valid tracking in Seller Central. Buy Shipping ensures that your products are delivered to your customers using a trusted network of shipping carriers. To start taking advantage of Amazon’s Buy Shipping services, see:

3. ✅ Seller Fulfilled Prime: Seller Fulfilled Prime allows you to list your products as Prime-eligible and handle the fulfillment yourself. As an enrolled seller, you will have Prime branding displayed on your Prime items that you ship to buyers with same-day, one-day, two-day, and standard shipping. For additional SFP information, please reference:

_____________________________________________________

💡 Submit Questions Below!

Post all your questions below! Our partner team will be reviewing the questions that come in throughout the day (as well as those submitted in advance), and we’ll do our best to respond as soon as possible during the day of the event.

In the meantime, let's keep the conversation going! Share your top tips for new sellers getting started with MFN, and let's build momentum heading into the June 3rd Q&A session!

_____________________________________________________

Note: We cannot provide legal advice or otherwise interpret regulatory requirements on situations that are specific to individual sellers.

1 vote
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9 replies
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Seller_oKyj3VXLqKXUF
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Brand Registry Locked for 90 Days！！！！！
by Seller_oKyj3VXLqKXUF
Amazon replied

Hello, @Seller_t9kvdr2yixQej@Seller_PIHyltK09pbl3

I'm reaching out with deep concern regarding my recent Brand Registry application, which was unfortunately declined due to Amazon not being able to verify business name and business identifier. I’ve been notified that my account has been locked from reapplying for the next 90 days. My case ID is: 17634287201

I fully understand and respect Amazon's need to validate brand ownership and accuracy of information to maintain the highest level of trust and protection for customers. However, this current situation is having a significant negative impact on my business.

I am a dedicated seller working hard to build a legitimate and trusted brand on your platform, and the delay in Brand Registry is preventing me from accessing key tools and protections that are critical for growth and customer satisfaction.

I kindly ask for any assistance or guidance in either appealing this decision or accelerating a review of my case. I am more than willing to provide any necessary documentation or clarification to resolve the issue and demonstrate the authenticity and ownership of my brand.

Please let me know how I can work with you to resolve this matter. I truly appreciate your time and support.

3 votes
1 vote
1.1K views
20 replies
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Seller_D9xCk6grLvldO
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Shipping services purchased through Amazon
by Seller_D9xCk6grLvldO
Amazon replied

Is anyone else having problems with getting a ton of adjustments. Most are Fed Ex and most are complete BS claims. When i try and open a case, its always the same response which is zero help! Can someone help me?? Also, why do they come back and tell me i entered weight in Ounces when i entered in pounds. This is costing me a ton of money. Almost not Worth it. I ship these myself but buy the shipping through Amazon for clarity.

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1 reply
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Seller_KLZvfQaDIKTst
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Amazon is accusing me of altering an invoice for brand approval
by Seller_KLZvfQaDIKTst
Amazon replied

I sell a brand that I get from an authorized wholesaler who is authorized to provide inventory to resellers. I have submitted the legitimate, paid invoice from a recent restock that meets all Amazon requirements - recent, unaltered, commercial invoice, 100+ units, etc. They have been repeatedly rejecting it for a month with no explanation. I finally got an explanation today that says:

-- The provided documentation cannot be accepted due to potential document alterations identified in our verification process. To validate product legitimacy, submit authentic and unaltered documents.

This is not true. It is directly from the wholesaler. It's the paid commercial invoice they sent me as a PDF. They clearly have not contacted the wholesaler to verify. I'm in a doom loop. I've been selling this brand for years, and I always buy from this authorized wholesaler. What else can I do? Do I need to print it out and send a picture? They are not doing reasonable due diligence. Also, Amazon sells this product so they are profiting from blocking me. They are also accusing me of fraud. What the heck?

1 vote
0 votes
128 views
9 replies
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Seller_FaltFEoNtIkpU
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Invoice acceptance for new brands (HELP!)
by Seller_FaltFEoNtIkpU

i'm having a really hard time submitting invoices to amazon, i buy from one of the biggest distributors in united states and even with that amazon does not accept their invoice. i have more than 20k worth of items here at the warehouse and they're just stuck!

0 votes
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1 reply
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Seller_YjWh596h4AF5R
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"I didn't receive it" FRAUD is totally out of control
by Seller_YjWh596h4AF5R

It would seem that everyone is doing this now. We've had about 10 of them this month- ALL LIES.

every one of them was delivered, with PHOTO PROOF from UPS, and we presented it each time. They always lie, then file and A-Z, Amazon gives them their money back and they get to keep the item FOR FREE.

Amazon takes the money out of OUR account, even through we present irrefutable PROOF that it was delivered. We even have to file an A-Z appeal JUST TO GET THE DING OFF OUR ODR.

None of this is our fault, it's total fraud and it is rampantly our of control. We can't afford to add a $5 signture required to every delivery, and even if we did, the way Amazon is acting, they would STILL give them the A-Z claim and item for FREE.

AMAZON MODS- please reply and help us out. We posted another thread about this and got ZERO REPLIES and ZERO HELP.

WHAT CAN/IS BEING DONE ABOUT THIS RAMPANT FRAUD?

if this keeps up, we will be able to keep selling on Amazon- we are getting robbed blind!

@Xander_Amazon

@Jim_Amazon

@Dougal_Amazon

@Danny_Amazon

@Quincy_Amazon

@Connor_Amazon

@Emet_Amazon

@Nano_Amazon

@Cade_Amazon

@Jameson_Amazon

@Manny_Amazon

@Micah_Amazon

@Cooper_Amazon

@KJ_Amazon

@Bryce_Amazon

@Jameson_Amazon

@KJ_Amazon

@Sandy_Amazon

@Glenn_Amazon

@CR_Amazon

@Joey_Amazon

114 votes
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2.1K views
84 replies
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Seller_LBQZt4wWsFSsy
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got a 1 star review due to refusing buyer's threat，what do you think about it?
by Seller_LBQZt4wWsFSsy

Hi @Seller_8hQgfj6OVZYse

I got a 1 star review a few months ago. I have ever asked for help, but did not get a helpful answer.

Could you help me address it please?

The story is that a buyer sent a message to me requesting refund without return the product, or he/she will leave a 1 star review both on my listing and seller profile. I tried to understand the problem and offer help, but the buyer didnt show the detail, and persist in requesting a refound without return. I refused this requirement, and suggested he follow Amazon rule return the product then he/she will get the refound. At last the buyer left the 1 star review.

The vedio of review is not showing the problem, but vicious. The words of the review most about the product, and the part of service is untrue.

Asin: B0CZ13VWDF

Order: 112-7395815-1510609

Case: 15411538091/ 15461394061/ 15422009791

Any more informations need please let me know, thanks!

Kind regard!

0 votes
0 votes
12 views
6 replies
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Seller_a5x4oUZPPQ0Ge
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For no reason at all, the account funds are all reserved funds
by Seller_a5x4oUZPPQ0Ge
Amazon replied

The account status is healthy with no Temporary Restraining Order (TRO) received, no transaction claims, and no credit card chargebacks. The funds originally scheduled for disbursement on May 28 have now been fully transferred to the reserve balance as of today. Please assist in resolving this payment withholding issue. @Seller_zukQNO61PzGck@Seller_rl7kltrMnkHFJ@Seller_37l8i4vuvugjG

Case ID:17819860651

Case ID:17822187221

1 vote
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28 views
6 replies
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Seller_VmZSzub9TmC4z
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Remove Automated handling Seller Overide Exemption
by Seller_VmZSzub9TmC4z

I would like to request the removal of the seller override exemption from my automated handling time settings, as it is no longer protected by the on-time delivery rate (OTDR) according to the latest policy update. Please assist in making this change.

I’ve been trying to get help from Seller Support regarding the removal of the Seller Override exemption from my automated handling time settings, but I keep receiving automated responses that don’t address my issue directly. None of the replies have actually provided a solution.

They make no sense and clearly do not understand the issue. Someone please help this has been going on for over 3 weeks.

Case ID 17567284121

Please help me get to someone who can fix this. I give up with the runaround of support

@Seller_YeWcEeTwlVO93

@Seller_R6oYCnTB9O1Uy

@Seller_s3amN64nZ4y9V

@Seller_PIHyltK09pbl3

@Seller_7e4TizkSOVtBf

@Seller_l7Jtck9jxnEA0

@Seller_ovM5p622oIbGp

@Seller_aEROSwwdnzGiU

@Seller_hme3Wbydd1ihr

@Seller_SBIjJooGeXSQ6

@Seller_l3eCP9f1PtJXC

@Seller_RsATYbG9XP0HP

@Seller_4GjtS9k0cnHHv

@Seller_guPeMXBrBxqyU

@Seller_guLNtDGZuva40

@Seller_nS0jcFQNDLG3e

@Seller_RSwABJNHpHnEZ

0 votes
0 votes
7 views
3 replies
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Seller_VmZSzub9TmC4z
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Remove Automated handling Exemption
by Seller_VmZSzub9TmC4z

I would like to request the removal of the seller override exemption from my automated handling time settings, as it is no longer protected by the on-time delivery rate (OTDR) according to the latest policy update. Please assist in making this change.

I’ve been trying to get help from Seller Support regarding the removal of the Seller Override exemption from my automated handling time settings, but I keep receiving automated responses that don’t address my issue directly. None of the replies have actually provided a solution.

They make no sense and clearly do not understand the issue. Someone please help this has been going on for over 3 weeks.

Case ID 17567284121

0 votes
0 votes
13 views
5 replies
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Seller_5ueu5L0SnsgaY
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OTHER FEES --> ???????
by Seller_5ueu5L0SnsgaY
Amazon replied

This has also happened to me as well! $420.18 was taken from my account under the "Other" category. I've called seller support who opened a case (#17778249271) and I still have no idea what this is or why it was taken from my acct. ALL THIS WAS 5 days ago! I've updated the case each day requesting more info and it's still the same computer generated response.

WHY CAN AMAZON NOT ANSWER WHAT THIS OTHER FEE IS FOR AND WHY I RECEIVED IT?? BETTER YET, WHY DOES THIS NOT REQUIRE A PROMPT ANSWER - NOT A RESPONSE THAT WE OPENED A CASE AS THIS IS NEVER AN ANSWER TO ANYONE'S QUESTION, BUT AN ACTUAL ANSWER??

0 votes
0 votes
20 views
6 replies
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