We are having issue where Amazon are automatically refunding customer for orders. The customers are receiving the goods and requesting a refund, in each case we are seeing that a valid DPD tracking link was uploaded. The item was delivered to the customer or a safe place as they requested and then the customer is requesting a refund and Amazon is giving this automatically.

We have a situation where the customer has the machine (cost us money) and then get a refund 100% costs us more money.

We have tried to contact seller support and get no answers. Has anyone else had this and know how to stop it ?

As even when we report the buyers we are having this rejected and no help from Amazon.

I have purchased the GTIN for my product from GS1 and completed the required details for a new listing. However, upon submission, I encountered error 5461, which prompted an additional dialogue screen for review submission. I proceeded to provide all necessary information, including images of my product, packaging, brand, and barcode.

Despite this, the seller approval application team rejected my submission, stating that the GTIN provided is not valid. I have thoroughly verified the GTIN through both the GS1 website and my GS1 account, confirming that it is active and correctly associated with my product. The response from Amazon lacks clarity, and I am unsure of the next steps required to resolve this issue.

Hi All.

UK Based seller here.

Been selling since just before the start of the new year. Primarily, I sell an established brand, that I own, and have had 15+ years of sales outside of Amazon. I thought, given the history and market share, that moving onto this platform would see an increase in sales. If anything, I think between the shipping costs/unit and the time and effort that has gone into maintaining the seller account, I am actively losing money.

Does anyone else have experience with this? How can I translate my brand sales and history into Amazon sales?

Is it a marketing issue? I'm unsure as to what personal details I can give on here, but I have registered a brand store etc.

Genuinely just confused as to if I should expect monthly sales rarely ever topping 3 figures, or if I have done something wrong. Can't see myself with a lot of life on the site if the former is the case, I must say.

Any help/advice would be seriously appreciated! Or, if I'm not doing much wrong (unlikely, I know), would it make sense to continue to use the platform?

Regards,

Hello,

I represent MuscleSquad, a seller of fitness equipment. We ship dumbbells over 32.5kg on micropallets to minimize damage by couriers during handling and to achieve slight cost efficiencies.

A customer has initiated a return request for a 37.5kg dumbbell, citing it as too heavy and requesting an exchange for a 32.5kg option. Amazon Customer Service has informed the customer that this return will be free. However, the cost of returning these items through a courier network could reach £40 per item, totalling £80.

Additionally, Amazon advised the customer to leave the dumbbells outside for collection. We promptly instructed the customer not to do so, as arranging a suitable collection for such heavy items will take time and we wish to prevent loss or damage.

From my perspective, this appears to be a change-of-mind request, which typically does not obligate us to cover return shipping costs. However, the customer insists no deductions should be made from their refund amount.

I am considering driving five hours round trip to personally handle the exchange, aiming to maintain customer satisfaction and potentially combine this with other deliveries from our .com store.

Could anyone advise on my position here? Are we liable for a free return in this scenario? Any insights on managing this through Amazon’s policies or alternative solutions would be greatly appreciated.

Cheers

Chris - MuscleSquad

Hi,

I have a couple of issues I could really use some help with. My wife had a business seller account a few years ago but hasn't sold anything recently however she would like to start using it again. Upon logging in we found out it had been deactivated, we searched for the old emails and it looks like it was deactivated due to being associated with my personal selling account (previously used to sell my old mobiles when I upgraded several years ago).

We submitted an appeal for this however seller support told us that they can't help until my personal account was reactivated. This seems odd to me but anyway we tried to reactivate the personal account. I have submitted a bank statement and driving licence however every time it goes for a bank verification I get a message saying I have incorrectly selected an individual account (this isn't wrong, the account is personal) and the loop starts again.

So two questions, first is do I really need to reactivate my personal account to resolve the issue with my wifes accout? I'm more than happy to just delete it as it isn't used and I have no intention of using it.

Second is, assuming I have to reactivate my account, how do I get the system to accept that I'm an individual? Every time I raise a support issue I get told it's the wrong "channel" and redirected back to the verification process.

Thanks