We have been trying to get our product unrestricted. We believe Amazon is wrongly categorizing our product as a life vest. We have 2 test reports from Intertek stating our product is a swimming aid (BS EN 13138-1 Buoyant aids for swimming instruction) and not a life vest. We are in a loop and keep getting the same answer every time we upload our documents, which is to provide the relevant documents. We are providing the relevant documents but they get rejected with no explanation to which document is causing the issue. We already sell an variation of this product that only differs in pattern design so this makes it even more frustrating. We just need someone to get this sorted out for us.

Hello,I received an email from csm-brand-review on 18/04/25.

They asked me for invoices of 1 ASIN (on my inventory)showing the sales amount for the last 365 days. (even more) I have sent the requested invoices to csm-brand-review but I keep getting rejection emails.The answer is 'We cannot accept this invoice, because the invoice was not validated’

I also had an "inauthenticity complaint" for a different ASIN of the same brand and I provided invoices from the same supplier and they were accepted and the Policy Violation was removed.

I purchase my products from authorised suppliers and do not know what else to do to fix this problem. All of my listings of this Brand have been inactivated.

Case ID: 11117309842.

Please help!

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP @Seller_Huz6FT08OxHAR

Hi,

Our most recent bank statement was rejected during KYC verification, even though we followed every single guideline — including format, matching address, recent date, and official bank logo.

This is holding up our payments for over a month now, and we urgently need help. We've submitted multiple times and still haven’t received a clear reason for rejection. Each time we submit, we get feedback on another document after a week which has dragged this out so long

Can a moderator or support team please escalate this? We're running out of options.

The asin is not searchable and ineligible for advertising. This issue has remained unresolved for weeks. We've opened multiple cases with FBA and advertising team based on conflicting direction from seller support. We have been sitting on inventory and paying for storage for weeks. Can Amazon support at Forum escalate the issue.

I have my GTINs from GS1 (a completely new GS1 account as this is a new brand on Amazon) and completed the required details for a new listing. However, upon submission, I keep getting the 5461 error code.

This is despite having received brand approval already.

The error screen prompted an additional dialogue screen for review submission. So, I did that and provided all necessary information and images. Despite this, my submission was rejected and I was told the GTIN I provided was not valid. I’ve double-checked and that’s not the case. It's valid. I spoke to the people at GS1 and they confirmed this.

I have a trademark pending and would also like to sign up for Brand Registry, but one of the requirements for that is providing an ASIN for one of your products. But I can't do that because I can't get past the 5461 error to list anything!

I've done everything by the book, but I'm completely stuck. Can anyone offer some advice. I’ve tried using Amazon help desk, but that hasn’t helped.