Since the beginning of our account, all funds have gone into the account level reserve. We have never had a complaint, or chargeback. All sales have gone through and it looks like the last sale was in 2023. After several tickets:

17814953501 is the most current ticket that has been transferred but listed as work in progress so the customer service rep can check on it easier.

15842451821

14664976941 Just 3 of many, some say answered but the answer was to check account health.

Just need assistance on where to go from here. Each rep has tried to help on their end, but everytime it goes to an internal team that has no phone or email to contact us apparently.

Amount is $5068.84

Hello everyone, I hope you're doing well.

I'm currently facing a serious issue with my most recent FBA shipment. I sent a total of 96 units to Amazon FBA, consisting of two different SKUs (48 units of each), packed together in the same box.

The seller central dashboard shows that all 96 units were received. However, only 48 units of one SKU appear to have gone live on Prime, while the other 48 units of the second SKU are missing from the system — they’re simply not there. Since both SKUs were in the same box, it's physically unlikely that one SKU was received while the other completely disappeared. I suspect the second SKU may have been misplaced during the receiving or sorting process. While this is only an assumption, it seems to be the most logical explanation given the situation.

Unfortunately, I accidentally selected the option indicating that the 48 missing units were never shipped, and confirmed that the items were not sent. As a result, I currently have no access to reimbursement or resolution options. However, as soon as I realized the mistake, I submitted all the necessary documents, including invoices, delivery receipts, and evidence to Amazon.

The response I received was: “We cannot proceed since you confirmed the units were not sent.” I understand this response, but I must clarify that I selected the wrong option by mistake — it was entirely my error.

This is a highly unusual situation for me, as I’m very familiar with Amazon’s systems and workflows, and this is the first time I’ve encountered such an issue.

All delivery documents, invoices, and proof of shipment are in my records. I would truly appreciate your support in resolving this matter.

Thank you.

@Seller_4GjtS9k0cnHHv @Seller_dnxnrsZIeTNo3 @Seller_OOVUXZLmb2UEH @Seller_RSwABJNHpHnEZ

Hi @Manny_Amazon @Cooper_Amazon @Glenn_Amazon @Michelle_Amazon

We're a new brand for pet supplements and just created our listing. We are brand registered. However, our offer was removed with Amazon stating that we need to request selling approval for compliance. When we try to to request for approval, we're notified that Amazon is not accepting applications to sell.

Is there any other way to seek approval to sell pet supplements? We'd be eager to submit requirements needed for approval.  Other discussions mentioned here that they have seen successful escalations for brands who are Brand Registered. Any guidance would be greatly appreciated.

Thank you!

Case ID: 17863117981

Hello.

Fake merchandise was returned.

We take pictures of our shipments and send them out.

I sent a Ferragamo item but the returned item contained a brand I have never seen before.

This is a brand we do not carry.

We have attached the photos to the buyer and are waiting for a reply.

The photo shows two different products.

Please advise on how to proceed.

Thank you

114-8632208-7962660

What's happened to *Best sellers Rank*? I noticed yesterday that suddenly the best sellers rank display format has changed..........in it's place now is the granular "Best Seller" ranking within the browse node path......Which now makes it impossible to guage how our ASIN's rank in the larger category.