Hello everyone,

I’m urgently seeking your input—and Amazon’s help—on a baffling size-tier reclassification for my product. It’s been live in FBA for over eight months with no changes to packaging or dimensions, yet fulfillment fees have suddenly doubled. Case No.: 17880503751

Dimension comparison:

- Amazon’s first re-measurement: 16.06 in × 14.41 in × 2.99 in

- Amazon’s follow-up re-measurement: 15.00 in × 14.53 in × 2.60 in

- My verified measurement: 13.58 in × 13.31 in × 1.97 in (with calibrated-tape photos, timestamped inspection reports)

All refer to the sealed, ready-to-ship box (unit weight: 4.39 lb).

The fee impact:

- Old inventory continues to ship at Large Standard-Size rates.

- Newly “re-measured” units are now charged Large Bulky fees—nearly double.

Why this matters:

- Margin collapse: Bulky fees kill my competitiveness.

- Seller risk: If Amazon can arbitrarily up-classify unchanged listings, we’re all exposed.

Community ask:

- Has anyone else seen an unexplained tier change on an unchanged FBA listing?

- What’s the fastest way to escalate for a re-audit and refund?

- Does anyone have a direct Seller Support contact who can push this through?

Cheers!

Over the course of 2ish months, I have received 8-9 total refund initiated orders from Amazon and it is still ongoing. I have included in past safe t claims that people are abusing Amazon system. I am selling these Ryobi batteries selling around 800-900$ and Amazon has refunded about 8-9 of those. People will claim product not as described when it is the exact item that was shipped. I made a total of 5 safe t claims within 2 months, some of the refunds I had left in the past as I thought it was only one or 2 happening and it was real, but this is a real abuse of the system and it is affecting me and Im surely others.

Order ID: 114-8142259-3032203 Product not as described, item shipped brand new and inspected, delivery had no issues.

Order ID: 113-8418270-2251433 Damaged during transit, delivery photo is perfect showing the items are the same way as shipped

Order ID: 113-8612626-6144234 Damaged during transit, delivery photo is perfect showing the items are the same way as shipped

Order ID: 111-3262502-7737818 Product not as described, item shipped brand new and inspected, delivery had no issues.

Order ID: 112-5740186-8104244 Product not as described, item shipped brand new and inspected, delivery had no issues.

These are all 5 safe t claims within the last 2 months, I would say close to half my orders are refunded due to Amazon, and no proof is provided to them for the refund. It states in the product description for anything to move forward they would need to clearly show the defect. I hope this catches the attention of someone higher up as I am going to try and get the 3 safe t claims within a still appealable timeframe as 2 of them are out of the timeframe, but I still request someone to assist me and pushing this for an investigation as this is now excessive and is 100% fraud.

Hello,

The brand name of the ASIN B003IK9SYS is changed from Innomax to Baobang

The original brand name is Innomax.

Please revert it back.

Thanks!

Hi everyone,

I’m trying to list some of my Canadian (CA) SKUs on the US marketplace, but I keep getting stuck with one of these two errors:

1. “Automatic Translation Failed: We were unable to translate this SKU as it may be non-compliant for this marketplace. If you believe this was an error, you can attempt to list directly with local language content”
2. “ASIN does not exist in this marketplace.”

I saw in other threads that the Build International Listings (BIL) tool might help, but I don’t have access to it in my account. Not sure if that’s account type-related or what.

I’m just trying to offer my existing CA listings in the US without having to recreate everything from scratch. Has anyone dealt with this and found a workaround—especially without BIL?

Any help would be appreciated. Thanks in advance!