Hello,

My seller account received "confirm whether you are established in the UK for Value Added Tax (VAT) purposes" on 23th May.

Then, Amazon have concluded that my business is not established in the UK for Value Added Tax (VAT) purposes on 18th June.

After 18th June, Amazon still not send me the unpaid VAT amount, and all my funds & inventory were hold by Amazon.

I have send few emails to kyc-drtax-verification@amazon.co.uk / mdri-exec-escalations@amazon.co.uk, never receive a reply from them.

I want to know how long will amazon send the unpaid vat amount as I will pay it. Amazon never rule it's promise timeline.

Cash flow is too important to a small company.

Looking for help !!!

Dear @Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP

I trust this Message finds you well.

I am reaching out to address a critical issue affecting our business on Amazon. Over the past 2 weeks, we have experienced a drastic decline in sales, plummeting by 90%. Despite maintaining competitive pricing and boasting excellent seller ratings and account health, our buy box win rate has plummeted to 0% and on the seller app, the featured offer eligibility appears to be "NO" as shown in the screenshot attached.

This alarming situation is significantly impacting our business operations, and we are deeply concerned about the implications for our future success on the platform. As a full-time business reliant on Amazon, such challenges can be demoralizing and threaten our ability to sustain operations.

We urgently request your assistance in resolving this matter as soon as possible. Any insights or actions you can provide to rectify this issue would be immensely appreciated.

I received an email from US Amazon explaining that they have deactivated my account because..

Why is this happening? We have reviewed your account and would like to confirm your identity. 

Fine. Scheduled the appointment and told them which documents I’d be bringing. My UK account was still active so I sent products to FBA. I have just received an email to say

You have a separate account […….] which was enforced for violating one of our policies.

Are all the separate countries classed as separate accounts? I

Anyway they are telling me to reactivate the US account by submitting an appeal.. what am I appealing if I haven’t even had the appointment yet?

Does this sound normal?

Do I now have to send all overseas postings TRACKED as my VTR has plummeted overnight

Hello Sellers,

I got some updates from the Partner Team. Could you please check your VTR metrics and international orders and let me know if they are still affected ?

I see this @Seller_U2vIAHLufUGPJ`s response:

Seller_U2vIAHLufUGPJ

Yes ours is back to 100%

Thank you,

Sakura

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_mIRnuhdx7l5sN@Seller_yk3kzHpjMMa4B

I am imploring Amazon moderators for help please. For the second time in a year I have had my seller account deactivated because of an alleged relationship with another account. In both cases the identity of the other account is completely unknown to me (2 different accounts) but no matter how many times I explain this to the verification team or whoever makes decisions on these matters my appeals are rejected and 'more information' is requested. Apart from the name of the other account I have no idea who they are or why Amazon could possibly see any connection. I have sent a gas bill and a bank statement hoping this would satisfy them ( neither of which was specifically asked for but suggested by Account Health adviser) but no good. I simply don't see what else I could provide. In my view there is no justification for this deactivation. Surely if Amazon suspect a link they should provide evidence to back up their assertion which I could then refute. Moderators, what do you suggest?

I can see no logical or obvious link between me and Edwards trading at all. I found references to 2 companies of that name online, both in North Wales (I am in Bristol) one has a retail business, the other does house clearance. I sell books! On the link you sent I can't tell what they are selling, can you?

Hello,

For months I've been using the same template to upload my SKUs using the Listing Uploader. Since a few days ago, this same template no longer works and I get the error

Template type "offer" does not exist or is not supported. Exception type: METADATA_FETCH_ERROR(90025).

Has anyone come across the same thing? From what I can see, the template has not changed & the example inside Seller Central is still the same ( https://sellercentral.amazon.co.uk/help/hub/reference/1641?ref=ag_1641_cont_G581&locale=en-GB#GUID-F3234ABF-8AC2-488E-BEA3-95FCF5E04BCA__SECTION_122D1157A995446CABFD7EC58F36451C -> scroll down to bottom click on "Listing Loader" or "Inventory Loader" )

I have this in my CSV like I always have:

TemplateType=Offer Version=2014.0703

Due to ill health I am closing my Amazon business, would anyone be interested in stock which is already held within the Amazon warehouse, looking for cost of stock and shipping. Also have Jungle scout and seller amp licences for the next 3 months if anyone is interested.

TYIA

Amazon opened a case that my contact info ( Address does not match with statement uploaded while account setup). Info was updated with the same day of email received. But now its about 65 days passed I did not receive any reply. Kindly help me to solve this issue.