Hello, we have received a violation about a product we were selling on a listing, and lost 8 points, taking our AHR score to 192. Now we talked to the brand owner and he decided to remove the violation.

My question is now that when the violation is removed, will we get our points back?

Also how long does Amazon Brand Registry take to remove these kind of violations once the owner sets it in motion?

Hi,spoke to Amazon and got this reply it affects OVERSEAS postage

I did not choose a tracked service ...........

I understand you are reaching out to us about the international orders still impacting the Valid Tracking Rate.

After checking the details, I was able to gather that, as a UK seller, you received orders in your Amazon.co.uk account, but they were outside of the UK. I see that you shipped the orders and chose the carrier as Royal Mail, which is integrated with Amazon but has not provided a tracking number.

But as per our policy, if you’re a UK-based seller delivering to customers in the EU, you’re exempt from providing tracking information unless you use a tracked delivery method. When you select your carrier and delivery method, you’ll be prompted to provide the tracking ID if the delivery method is tracked.

Since you choose a trackable delivery method, the carrier is Royal Mail, and you are prompted to provide trackable numbers. As of now, you do not have to take any action on the account.

Hello,

I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.

If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.

As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.

Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?

I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.

32 units in Shipment ID: FBA15HLKCN87 went missing. I have opened a case ID: 9890535482 with purchase invoice and DPD delivery confirmation as seller support refused to investigate as the shipment was marked as "Investigation Completed – shipment contents counted and confirmed".

Please help.

@Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

Do I now have to send all overseas postings TRACKED as my VTR has plummeted overnight

@Charlie and @Seller_EwHegXNU7JHwf Thank you for your case IDs.

@Seller_zQYEhPptUDHAN, thank you for sharing the response here. Please keep us updated as I see that you followed up n this case.

Thank you for your collaboration !

Sakura

Hi Sakura!

We've received a response from Amazon CC to say that as a trackable RM service was selected we needed to input a number. A trackable service wasn't selected and we do as we always do and added "RM" > "stamps/franking". This has always been for internationals. Stamps/franking is not a trackable service so they are incorrect with this reasoning.

This issue has arisen since last weeks problem was solved for us where RM Tracked 24's and 48's were classed as invalid. They've solved one problem but created another.

case id: 9889051192

many thanks!

@Seller_gAhPNiLrkfTcr

The goods that have been sent to FBA, the listing has been deleted, and I can't get it back by uploading the product. What should I do?

Before June, I added a product via Add Product via upload and shipped it to FBA.

On June 1, I used the same template to update this SKU, and error 8541 occurred. If I deleted the SKU,

and re-uploaded it two days later, error 8541 still occurred.

I asked the seller support, she told me to use the large category template Sport to upload, but error 8541 still occurred, and the seller support told me to wait for the AMAZON team to solve it.

...

A week later, the seller support emailed back and said that there was no error, and I used the previous Sport Goods template to upload, but error 8541 still occurred. Then I waited for the seller support team to solve it again.

...

Another week later, the seller support team said to use the large category template AutoAccessory to upload, but error 8541 still occurred.

. . .

Detailed error description ：

Die für die SKU bereitgestellten Angaben stimmen nicht mit den Angaben im Amazon-Katalog überein. Der/die item_id Wert/e stimmt/en mit der ASIN überein B0XXXXX, aber einige Informationen stehen im Widerspruch zu den Angaben im Amazon-Katalog: product_type (Verkäufer: 'CARGO_STRAP' / Amazon: 'BICYCLE'). Wenn dies die korrekte ASIN für Ihr Produkt ist, ändern Sie bitte die Informationen, so dass sie den im Amazon-Katalog vorliegenden Werten entsprechen. Andernfalls prüfen Sie bitte, ob Ihre Wert/e für item_id korrekt ist/sind.

Hello @system (sorry, I can not tag you), @Seller_dbDICH2F3Tjez, @Seller_lcRZ4loTlWXKp, @Seller_KXyRWHcpbMNpI, @Seller_7qmuyqtmPDlJz, @Seller_Ly71b1L5YHhOA, @Seller_j2eO2n9PE5zf3, @Seller_jGZhGaLJngCDW, @Seller_4xba5LNKF5XTg, @Seller_ay4wxpfhpPm9I, @Seller_TiSdzeHySXYW0, @Seller_rPdw3H0qENJhg, @Seller_sg54Fq7GfBZzn, @Seller_b34OTwJWD2n8p, @Seller_Ltq0iKiIdyMv3, @Seller_7pDvjaP1zn6iT, @Seller_7WttAIiaCR7Ty, @Seller_8poFPfArgAZgS, @Seller_4W0LrmrKIJOW4, @Seller_HEOYZGWGTBXRN, @Seller_d8WfbEccuaGMc,

I am Spencer with Amazon.

You are right, unfortunately I can not be tagged.

I am keeping track of all the posts regarding the lost buy box/featured offer.

For those of you mentioned above, can you please provide me with a list of the ASINs that lost the buy box/featured offer?

For those of you who did not get tagged here, I have requested the same in other posts.

As soon as I have these ASINs I will share them with the appropriate team.

Regards, Spencer

I am facing the same Issue, Please helphelp

My Account Health is perfectly Healthy, and I meet all the criteria mentioned by Amazon to be eligible for Featured offer. I am selling through fastest delivery (FBA) , I have competitive Price, my performance metrics are all positive and I have high in stock volume. Yet I am not getting Featured offer eligibility on ASIN B004P2LL2K and B07QNQJ5FK. Please help me as this is really demotivating for me and my small business.