We should just be able to deactivate it. All of what you suggested I had already done and still got deactivated for something to do with paying tax in the US, which is in holiday mode and hasn't had anything on it for 2 years

Hello Sellers,

I've noticed sellers facing issues on the Seller Forums, receiving violations on marketplaces where they don't actively sell, even with their accounts in Holiday Mode.

As an Amazon seller registered for multiple marketplaces within a region, you may later decide not to actively sell on certain ones. However, neglecting inactive marketplaces can lead to violations and impact your account health.

Here's a checklist to help you manage your account and listings effectively when you don't want to sell on a specific marketplace:

• Put Your Account on Holiday Mode to prevent new orders and pause listings on the inactive marketplace, avoiding potential issues from unfulfilled orders. 📄Enable holiday mode
• Delete all listings from the inactive marketplace's inventory. Even inactive (out-of-stock) listings can trigger violations affecting your account health, so it's crucial to remove them. 📄How can I delete specific product listings or replace all my listings?
• Review and remove Build International Listings connections between your default and inactive marketplaces to prevent new listings from being created automatically. 📄 Remove a connection using Build International Listings
• Regularly monitor the Account Health Dashboard and Performance Notifications for inactive marketplaces to quickly address any potential issues or violations.📄 Account health FAQ

Did you find this content helpful? Share your feedback and suggestions for future topics related to managing your Amazon seller account effectively.

That sounds like someone trying it on to see if you also refund them. If the buyers account has been suspended by Amazon there is no bigger red flag that something is iffy about that account.

If you already have proof that you refunded them via Amazon (in writing from Amazon) you just need to present that evidence to the money claim. They paid Amazon not you so really any case they may have is against Amazon.

Gift cards have no monetary value so I suspect the person was trying to use up the gift card and be refunded in cash using your item as a vessel to achieve that.

do individual sellers get charged £30, I authorised a £1 charge to verify my account then got charged £30, I read that you get charged 75p on each item you sell. Thanks

Sorry to hear this.

I know this won't be a helpful comment to you, for which I apologise, however for other sellers that may also be tempted to refund an FBA return themselves instead of letting Amazon to deal with the refund - DON'T.

This is 100% Amazon's responsibility and refunding could easily lead to such issues and many others.

Similarly, never refund if an A to Z is raised. Always let Amazon handle it, even if you believe that a refund is justified.

Can ANYONE make any sense of Amazons pricing policy ? I have had books deactivated for overpricing when it was rare, mine was the only one on Amazon and those few on ABE were £10 more. I was asked to provide a 'reference price' which was presumably the new price in about 1980 !

Now I have had another removed so I looked up the others for sale. Mine was £38. Ther are two at £30, which was not the case when I first listed as I am always the cheapest like for like. But there are three at £80, and the one new copy ( surely their 'reference price' ) is over £200 !

I cant make any sense of it at all. Book prices on Amazon are totally random. I have seen prices ranging from 10 to 200 for the same book and Amazon is mostly happy with it. But when one of the bucket shops puts up a valuable book for a ridiculous price i am suddenly expected to match it. I would rather take it down the charity shop. ( mind you, thats where the bucket shops get some of their books )

Is it just me or does this happen to others ?

I probably get 1 a day, copy the wording add another condition and call it collectible, I guess that's what the other higher price ones are.

I also delete the listing with the high price notification as last time I reopened my account after a holiday loads of previous high price items went live again

Seems ok to do as long as out if print, or if not signed or limited edition

Should not apply to second hand books

Just got another one. I sell at £30. Two other sellers, 1 at £56 and the other at £76. I get deactivated and both of those are still in place.

Surely this is price fixing?

My ltd company owns my trademark.

My ltd company owns 100 GS1 barcodes.

I create a barcode and make sure to put my trademarked brand, under the "brand" field, and have attempted with 3 different GTIN-13 barcodes so far, and always receive the error :

"8572: You are using UPCs, EANs, ISBNs, ASINs or JAN codes that do not match the products you are trying to list. If you believe that you have reached this message in error, please contact Selling Partner Support with the following information:

Product Name

Manufacturer name

Brand name

UPC, EAN, ISBN or JAN along with GS1 certificate

Non-brand owners: A copy of a letter/email from the manufacturer or brand stating that the UPC, EAN, ISBN or JAN that you are using to list this product is valid

Brand owner: Valid and current (not expired) GS1 certificate for the GTIN range(s) used by your listings"

I supplied all needed information to support as requested, and received this response :

"Hello from Amazon Selling Partner Support,

We understand that your are facing an issue with getting 8572 error while product listing.

We have investigated and found that the Brand and Manufacturer are not enrolled in GTIN Authority.

If a Brand/Manufacturer is not enrolled, then it shouldn't be blocked by GTIN error.

Kindly relist the product with the exact brand name (case sensitive). If your listing is still blocked with the 8572 error, provide us with the latest Submission ID so that we can further investigate the issue.

If you are manually listing the products and does not have a Submission ID, please provide a valid 8572 error screenshot with the Brand Name and GTIN clearly visible."

I have confirmed that my brand is indeed enrolled with GTIN, as I sent screenshots of my account, showing this.

Our limited company owns the barcodes, and our brand, and trademark. What part of the back end behind the scenes is not working here?

Any advice would be appreciated.

I have been trying to close my deactivated account many times the past few years without succes. I have to reactivate it before i can close it, but in order to do that I have to upload my "VAT numbers" which I no longer have access to since I closed my company long ago.

Is there any way around this problem? Could I get an amazon employee to directly close my account for me perhaps? (since it is obviously impossible for me)

The reason this concerns me is because I have been receiving bills for storage fees ect. but I thought it would cost me nothing to deactivate my account, which was my reason for choosing to deactivate instead of closing my account in the first place. I feel stuck in continuous unnecessary payment without a way out, since the chatbot for help with amazon issues does me no good (trust me I have had the same outcome with trying different things like 30 times I think).

Best regards Jos