Have this review on

https://www.amazon.co.uk/gp/customer-reviews/R136MHDRXRAWS/ref=cm_cr_othr_d_rvw_ttl?ie=UTF8&ASIN=B0D2ZPZB1R

It is not a product review as he hasn't received the product itself, it is his own experience which should be on seller feedback, by amazon's definition it should not be allowed:

"""What's not allowed

We don’t allow reviews or questions and answers that focus on:

Sellers and the customer service they provide

Ordering issues and returns

Shipping and packaging

Product condition and damage

Shipping cost and speed

Why not? Community content is meant to help customers learn about the product itself, not someone’s individual experience ordering it. That said, we definitely want your feedback about sellers and packaging, just not in reviews or questions and answers.""""

From community guidelines: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF

Amazon is making this a headache to deal with, their normal reporting tools are and always have been so useless, it's worse than bots. Quite shocking how it is dealt with it's us new sellers that are paying for Amazon mistakes at our own expense.

Please if anyone can help it will be very much appreciated.

Thanks

EVRI tracked 3.10 GBP for under 1KG. Possibly a bit more for 2-5 Kg You can drop at anytime on selected lockers and you are sorted.

what is the best and cheap postage service for 2 to 5 Kg. because royal mail charging too much and there is nothing you can make in item. so please what are the affordable cost for domestic postage. that you can save something from postage.

It would be worth looking at the new independent complaints process here which has been implemented as a result of the CMA findings - It will not (rather conveniently) allow me to add the link but you can see the details here: https://sellercentral.amazon.co.uk/gp/tech-notifications.html?ref=nswg_scgw_G2SAGBHLNL5S5RFW_en_GB_0_nslp&id=G2SAGBHLNL5S5RFW&communicationDeliveryId=19dbb8fe-3c2e-458b-8d2c-07d4919ead8f&mons_redirect=stck_reroute

I would think this goes against their commitment to allow sellers to use their own delivery services.

It would be worth looking at the new independent complaints process here which has been implemented as a result of the CMA findings - It will not (rather conveniently) allow me to add the link but you can see the details here: https://sellercentral.amazon.co.uk/gp/tech-notifications.html?ref=nswg_scgw_G2SAGBHLNL5S5RFW_en_GB_0_nslp&id=G2SAGBHLNL5S5RFW&communicationDeliveryId=19dbb8fe-3c2e-458b-8d2c-07d4919ead8f&mons_redirect=stck_reroute

I would think this that is the precise behaviour that this was set up to stop.

@Seller_Huz6FT08OxHAR

Hi I have been deactivated for just over 3 days now.

Please view the below of my submission:

1. Evidence of VAT Registration (If registered) - Not needed as I am under the threshold

2. Evidence of physical operations at your stated UK business address

Category A - Utility gas bill from British gas to warehouse address

Category B - GS1 invoice to warehouse address

3. Evidence of registration of your legal entity/partnership at the UK Company House - 3 things here - 1. Company Information for Company Number 2. CERTIFICATE OF INCORPORATION OF A PRIVATE LIMITED COMPANY 3. COMPANY HAVING A SHARE CAPITAL

4. Proof of Identity and UK residence of the Directors / Partners (or similar)

Proof of Identity - Full signed British passport with my address

Proof of Residence in the UK - full uk driving license with my address (back and front)

5. Proof of Permanent Employment and UK Bank Account - don't need as every director is in the uk

i keep getting:

################### EMAIL RESPONSE ###############

Hello,

We reviewed your account and the additional information that you provided. We have concluded that your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT), and your account will remain deactivated.

Amazon Services Europe

############# END OF EMAIL RESPONSE #############

this was the initial email after the process on this thread(EMAIL 1):

############# email 1 #############

Hello,

Your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT). As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

How does this impact my account access and account funds?

While you will not be able to use the Amazon selling services, you can continue to access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including your financial reports.

If you have funds in your account, you can request them after any amounts for A-to-Z Guarantee claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Contact payments-investigate@amazon.co.uk if you have questions about funds.

What should I do if I have items stored in an Amazon fulfillment center?

Within 30 days from the time we first informed you that your account failed verification, you need to create a removal order if you have any items stored in any Amazon fulfillment center. To do so, go to your inventory view on Seller Central:

https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html

You can choose to dispose of this inventory or have it returned to you. If within 30 days you do not create a removal order, we will dispose of your inventory and you will be debited for standard removal fees.

Has your account been deactivated in error?

If you wish to appeal this decision, email kyc-drtax-verification@amazon.co.uk within 30 days. You may be required to provide additional information and documents during an appeal process.

We're here to help

-- For more information on this verification, go to "UK and EU VAT on E-commerce legislation":

https://sellercentral-europe.amazon.com/help/hub/reference/GSF678GXLDTTTETZ

-- If you have questions regarding verification, email us at any time:kyc-drtax-verification@amazon.co.uk

Within the next 40 days, you can use the links provided for more information, as needed.

Amazon Services Europe

############### EMAIL 1 END #############

Customer service tell me to email the email kyc-drtax-verification@amazon.co.uk but they do not respond.

all invoices/data is within the 180.

initial submission had a virtual location but i have now provided all with our warehouse - same as company house now.

currently jobless as this was my full time job.

Please let me know what i can do as i am on this case 247 at the moment.

Hi @Seller_VJ4XoAkjDpjPH,

I believe we put in an appeal that explained the siutation, explained the issues with the product and also tried to explain steps we would take in future to avoid it.

We received a generic response back so we have no way of knowing if it was even seen or checked by a human but the generic messages continued to be sent advising we needed to provide the invoice that we explained we could not.

We are coming to the conclusive that Amazon does not want us to continue selling. We have applied for independent mediation as a last step.

I appreciate the help you offered at this last stage but the response from Amazon in general has been awful and I do not think acceptable. If Amazon has a genuine reason they want us off their platform then it would be appropriate to say that. We've now wasted 2 weeks trying to get our account reactivated. We have chased the supply chain to the point of finding the original manufacturer of the device back before 2020 and that the company was dissolved (23/05/2024) on the very same day our account was deactivated. Perhaps a coincidence but when we tried to find out again we just got generic replies from Amazon. It is not unreasonable to expect that when decisions are being made which will cost this amount of money and people their livelihoods that they should be made in a transparent and clear manner.

We are starting the process of moving on but I fear that at some point soon Amazon will do this to a person who will lose everything for what may be a mistake.

The recent stories around the Post Office seem to have similarities with the Amazon treats it sellers. Automated systems making decisions that are enforced with no responsibility being taken. It seems we will never know why this one product out of the 30,000 we have listed over 10 years was the "one" that took away our account.

We will never know why our explanation of the circumstances was not accepted.

We will never know if it was due to the brand being incorrect. These are questions that we deserved answers to even if that still resulted in our account being deactivated.

We will never know if a company in no way related to us being dissolved on the same day our account was deactivated was a trigger for our account.

If other sellers read this in similar circumstances then I can only advise that it is possible you will fair better than us but I would urge everyone reading this to not rely on Amazon as a consistent source of business. We sold on Amazon since 2014, with 97% feedback, on the day our account was deactivated every metric was within targets. If you list against the product catalogue like we did (We never created a product on Amazon), then we believe you could be caught the same as us. Not paying enough attention to the errors in the Amazon product catalogue seems to our error.

The product that got us banned was created on Amazon before 2020 and we had not sold it on Amazon since 2021 at the latest. It had been removed from Amazon and our inventory yet it is still the only reason Amazon have given us for deactivating our account.

I hope everyone has better luck selling on Amazon than we had at the end.

Hello again @Seller_V8pYDUISLI5Zx,

I contacted again KYC team.

Sharing with you the communication received:

"The seller has already been emailed with a request to provide additional documents for the verification process, but has not yet done so.

Please ask the seller to upload the following documents to the “Settings” section of Seller Central (https://sellercentral-europe.amazon.com/gp/on-board/configuration/index.html). The information on the documents should match the information entered in Seller Central.

Identity verification documents:

For the primary contact person/beneficial owner, a copy of a government-issued ID document, such as one of the following:

• The photo, signature, and information page of a valid passport
• A Verified Voter ID Card with Birth Certificate
• A driving license with an Affidavit / Birth Certificate
• An E-Adhaar or Aadhaar with an Affidavit
• -A PAN Card with an Affidavit / Birth Certificate

The document must meet the following criteria:

• The document must be a copy of a government-issued ID document with a photo.
• The document must be not be expired.
• The document must contain full name, date of birth, place of birth, and country of citizenship.
• The document must contain an ID number and the expiration date.
• The document must be signed.

Address verification documents:

For the primary contact person/beneficial owner, a copy of a proof of address document. We can accept any of the following documents:

• Utility bill (gas, water, electricity, TV, internet, mobile phone, or landline)
• Bank statement (Documents issued by a financial services provider, such as third-party providers or online digital banks, are not acceptable as a proof of address.)
• Credit union or building society statement
• Credit card statement or bill
• Mortgage statement
• Rent receipt from a local council or letting agent
• Benefits agency letter (such as from the Department for Works & Pensions, Job Centre Plus, or Veterans Agency) confirming your rights to benefits

Ensure that the document meets the following criteria:

• The document must show the individual’s name and residential address, as well as the provider’s logo.
• The document must be dated within 180 days.
• For a council tax bill only, the document must be valid for the current tax year.
• The document must not be a screenshot.

The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, and Japanese. If the original document is not in a supported language, provide a copy of both the original document and a certified translation.

Once we have received the required documents, we will continue with the verification of the account."

Have you provided the documents required or is any of it missing?

Kind regards,

Sarah.

Hello @Seller_ZVAz3d5lZuGid

If you check correctly then you will see ı replied them on that discussion.

But the only answer ı got ,same information which ı get everytime when my appeal is rejected.

I mentioned you when ı am saying "You, as sellers, are on Amazon's side when you should be on my side.". Are you forum moderator too ?

One more time ı will share the first mail ı got when my account deactivated.

Hello KILIM THE BLANKS,

Your Amazon seller account has been deactivated and your listings have been removed in accordance with Section 3 of the Amazon Services Business Solutions Agreement. Funds will not be transferred to you but will be held in your account while we work with you to address this issue. Dispatch any open orders to avoid further impact to your account.

Why is this happening?

We have taken this measure because we need additional documentation to verify your identity. For more information on our requirements, review the Amazon Services Business Solutions Agreement: https://sellercentral.amazon.co.uk/gp/help/201190440

How do I reactivate my account?

To reactivate your account, please confirm that there is a valid credit card on file and provide the following documents in PDF, PNG, JPEG or GIF format. The documents must be legible, authentic and unaltered, and contain the required information. We do not accept screenshots. The name and address on the document must match the information entered in Seller Central.

– A business licence if applicable

– A utility bill dated within the last 90 days for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone or Internet service with your name and address visible.

Ensure that the provided documents are in one of the supported languages. Supported languages include Arabic, simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarised translation into one of the supported languages along with the original document.

How do I send the required information?

To submit this information, follow the instructions on the banner at the top of the ‘Account Health’ page in Seller Central:

Has your account been deactivated in error?

If you believe that there has been an error, submit an explanation following the instructions on the banner at the top of the ‘Account Health’ page in Seller Central:

What happens if I do not send the requested information?

You have 90 days after receiving this notification to either provide a valid appeal or choose not to appeal. After that time, you may contact disbursement-appeals@amazon.co.uk to request a funds disbursement. We will conduct a separate investigation to evaluate your account. The policies we put in place are to protect our customers and selling partners. If we find that you have engaged in deceptive, fraudulent or illegal activity, or have abused our systems or repeatedly violated our policies, we may withhold some or all funds in your account in accordance with the ‘Funds withholding policy’:

We know how important it is to start your Vine enrolment, and facing errors may slow down this process. We've seen Error 909 pop up on our Forums quite often.

But, did you know that this is likely related to an incorrect or incomplete browse node assignment?

Let's start by diagnosing why this error occurs:

• The majority of browse nodes are limited to certain departments, especially for products that are targeted at a specific audience.

For example: Clothing, Shoes & Jewellery > Men > Shoes > Athletic can only be used with products that were created for the Department of [Men], if a different department name was entered during the listing creation, this will cause an incorrect assignment.

Another example: Clothing, Shoes & Jewellery › Women › Handbags & Wallets › Shoulder Bags, this browse node is limited to products under the [Women] department using another department name such as [Girls] would cause this error.

How to fix it?

1. Identify the target [Department_name] for your products. If you have a variation, all the products must have the same entry for the [Department_name] across all listings.
2. Use our Self-Service tool to Change a product's category to match the browse node with your desired category.

Last but not least, changing a category can take up to 24 hours, this means you may not see the update immediately. If this error is not cleared, our Seller Support teams are equipped to diagnose this issue.

Let us know if this information was helpful. Be sure to comment with any specific questions you have related to this topic.