Hello,

I recently received an email from amazon in regards to verifying establishment for value added tax to prove im UK Eligible.

I received this email -

Hello,

Thank you for your submission. We reviewed the information provided, but we need additional documentation to determine whether you are established in the UK for Value Added Tax (VAT) purposes.

Why did this happen?

We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440

and APUK Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/G201190400

What actions do I have to take?

To avoid further impact to your disbursements, go to the Account Health page in your Seller Central account and follow the instructions from the banner that is present at the top of the page to submit the following mentioned documentation:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus

If you operate a Limited Company :

1.Evidence that you are physically operating your business from your provided address.

You can provide any one of the following documents :

-A recent UK council tax bill or business rates of the current year, addressed to the company or a director of the company.

-A recent utility bill dated within 180 days addressed to the company or the director of the company.

-If you are using a shared working space, you can provide one of the following:

A recent license agreement

Copies of invoices for payment of rent

A proof of payment of rent.

The document must be in the name of the company or the director,with the shared working space provider, for a period of 6 months or longer.

2.Provide the below document for proof of operational business address.

-A copy of an invoice addressed to the company at its primary place of business for goods or services used to operate its business. It must be dated within 180 days.

If you do not meet the UK establishment criteria: Verify that you are not established in the UK.

In this case, you will not need to provide documentation, but you will need to pay Amazon to account for the un-paid VAT.

We’re here to help

For more information, go to "UK VOEC: Determination of Establishment":

https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment?ref=DR_kyc_ukhp

If you have additional questions and wish to speak to an Account Health specialist, go to "Contact Us" on your Account Health page:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus

Amazon Services Europe

However I've sent over : Phone Bills, Companies House certificate, passport, driving license, bank statements, goods invoices.

This still isn't allowing them to verify me, does anybody have any advice? Thanks!

Its one of those things that probably wouldn't be flagged immediately but at some point in the future a bot will likely pick it up and accuse you both of having a second account linked by the address. Then you have to prove a negative that you don't have two accounts and proving the negative is awkward as others have experienced.

If its to be a formal subletting it would be advisable to subdivide the space and put a lease in place. If yours is unit 2 then call the subdivided space unit 2A which would also become the legal address of your friends ltd company. You'll have no problems with Amazon accounts then but there are plenty of other considerations such as the fees involved to do that and how that affects yours/their business rates etc.

Hi,

I plan to sublet some part of my unit to my friend. He got his own limited company and I have my own. He plan to open an Amazon seller account and run it from the location where I currently run my business.

So I wonder if we do like this way, would one of us get any policy violation, suspension or anything I would not want to hear from Amazon?

Thank you

I have just had an argument with Account Health over a listing that we have been given a violation on.

The item is a foil balloon, that we buy from Amscan for 37p

We was selling this for £2.79 which means that after fees and shipping, we make around 20p profit.

HOWEVER...

We are overpriced as amazon are selling this for 30p !!!!!

https://www.amazon.co.uk/dp/B079CHWLN9?ref=myi_title_dp&th=1

The account health specialist states they stand by amazons decision and we need to reduce our price to meet market place expectations.

Oh and to top it off, amazon Usually dispatched within 6 to 7 months so we could get these in time for Christmas. Didn't know 6-7 months was an acceptable delivery time frame?

These policies are becoming a joke...

@Seller_Huz6FT08OxHARHello again, thank you very much for all your help Sarah, Amazon successfully paid my money back 2 days ago and it will arrive in 5 business days. FINALLY I MADE IT WITH YOUR HELP ! THank you so much.

Amazon is now refunding buyers for items received late whilst allowing them to keep the item. As most items are delivered late, buyers are making a killing. We recently sold an item (£329) which was shipped on time via Amazon shipping but delivered one day late, Two days later the buyer filed an A-Z claim citing the delivery was late. Amazon refunded the buyer and charged our account. Our Safe-T claim was rejected stating the delivery was late.

Believe me, I am not crazy, the customer collected the item and realised 2 days later that the delivery was one day passed the scheduled time and filed a claim. They got the item and a full refund. I will of course fight this case, but in meanwhile guys, let the world know of this Amazon get-rich policy for buyers and plaster it all over social media.

If anyone knows otherwise or has any advice, it will be much appreciated.

Hello Sellers,

Continuing the series on referral fees, this post will be about the Referral fees reimbursement policy, as previously mentioned by @Seller_mIRnuhdx7l5sN.

Effective January 13, 2023, the requirements and limitations below apply to the reimbursement of referral fees. This policy does not apply to other fee reimbursements.

Referral fee category descriptions are available in our fee category guidelines. Amazon reserves the right to determine the validity of referral fee disputes, including for products that are not explicitly described in the guidelines. Any reimbursement will be based on the referral fee rate effective at the date of the disputed transaction.

Before you submit your request

• Determine the referral fee amount you were charged on specific transactions using the Reports Repository. This report allows you to download transactions in bulk for a specific period. Check the Selling on Amazon fee schedule to determine if the amount that you were charged is in line with your product’s fee category.

• Use the fee category guidelines if you’re unsure of your product’s fee category. If you can’t find your product in these guidelines, identify the fee category that you believe your product belongs under and check the Selling on Amazon fee schedule for the rate of that fee category.

Submit your reimbursement request

If you have reviewed your referral fee amount in the Reports Repository and believe that it is inaccurate, contact Selling Partner Support and open a research request. To be eligible for a reimbursement, you must provide the following documentation:

• The date of the transaction or transactions

• The transaction or transactions for which you believe an incorrect referral fee was charged, and the referral fee amounts you were charged

• The referral fee amount that you believe is correct for each transaction, and your rationale

• The fee category guidelines that place your product in a different fee category. If the fee category guidelines don’t mention your product specifically, include which category you believe your product should belong under and your rationale for that placement. Disputes contrary to guidelines that are in effect at the time of the fee transaction will be declined.

• The Custom Unified Transaction report downloaded from Report Repository for the period in which the wrong referral fee was charged.

Limitations

For each fee charge, you may only file one claim. Additional claims for the same fee charge will be declined. We may request additional documentation to process your claim. Claims with insufficient documentation may be declined and closed. Once we have completed our investigation, we’ll notify you whether you are eligible for reimbursement.

If you disagree with the investigation’s conclusions, you can file an appeal by requesting in the same case that the case be transferred for a second, independent review. If the case has been resolved, reopen the case to request the appeal.

Stay tuned for Referral Fees Series. Part 4, How to Read a Referral Fee Preview Report by @Seller_TSXM2A5nxWSuH.

Regards, Spencer

Hello, I have been talking to amazon for weeks now about inventory that we sent that they claim the contents didnt arrive.

The next step would be to take them to small claims court. Has anyone done this before?

Just to explain what happened: we send boxes to Amazon on 1 May 2024 via their own UPS service. They were tracked and delivered. The boxes were 15kg each (two inner cartons) with 32 units per box (around 330g each). Totalling 64 units.

They started checking them in, then weeks passed and the checked in quantity stayed on 0. It then eventually said that the shipment was complete and that it was short by 64 units(!).

I made the online request on the shipment for a review, and they said they recounted the stock across the warehouse and found 3 extra products of ours, but a different SKU (I assume this was nothing to do with the shipment, but just three extra items after a re-count)

I contacted them and asked them to investigate, after two weeks they came back and said that the investigation was complete and that they didnt receive any goods. They scanned in the boxes, the boxes were 15kg each. So how on earth have no items been checked off. According to their logic the boxes must have been empty because, of course, they cant possibly have lost the stock or boxes somewhere.

Is the next step making a claim through the courts? Any advice would be appreciated.

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Just had a batch of these too.

Ranges from under 1kg adjusted to 1-2kg and some to over 2kg.

Example 3 identical products all under 1kg on one order too big to pack together so three parcels - at £2.95 the adjustment from Friday changed the price of the third one to 4.04 which is the combined weight of the three at a guess but left the other two at 2.95 Tried to find the right route to query it and failed. Was going to try again in the week