After receiving scripted updates, I thought I would post a sample response to an ongoing case.

For the Amazon bots - I have removed all personal information apart from the information that you now insist that every poster has to be identified . Below is the Amazon case update in quotations and my hyphoned responses.

Dear ********************

In response to your last message to me

"Dear Selling Partner," -You can't even be bothered to look up my name and just posted a generic lazy response, probably scripted

"Greetings from Amazon Selling Partner Support Executive Escalation Department." -Not sure why escalation? Doesn't appear you have any clout since you're failing to get responses from your team

"We regret the inconvenience faced by you." - No you don't, you have been complicit in not giving a proper response or progress to resolution since December last year

"We are working with our internal team regarding your concern." Doubt you have been working on this, I am pretty sure it would take a matter of minutes to actually resolve and generate progress. Either that or your team is not listening to you.

"As soon as there is any update, I will notify you." pointless response really as you haven't had a real update since December last year when I first notified you of the overcharges.

"Thank you for your understanding." - As per the last message, I asked you not to thank me for my understanding as I do not understand it. I find it patronising, thoughtless and doesn't add anything to get the matter resolved. I am however glad you have not mentioned my patience and took on board that this has already run out.

*****************************************

"Selling Partner Support Executive Escalation Department" Very impressed with the title, not so impressed with the action or should I say lack of action from the department.

haha this is brilliant. I have now actually stopped expecting anything from the seller support after years of useless, generic responses. If there is an issue I cannot resolve on my own, I just move on despite potential losses. I have accepted absence of any help from SS is a part of the package we get as Amazon sellers.

Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

I can help you solve it

Hi all,

Looking for some advice, I’m based in Ireland started selling about 3 months ago, have done about 8k in sales and really wanted / needed to scale this over the next few months to make an income and felt I was on route. Have setup a LTD company in UK with a UK business account too.

Got an email last week about proof of establishment in UK for VAT. Based in Ireland, I don’t meet the requirements. Got a follow up email today, Amazon said I owe historic VAT and will be charging VAT on my products going forward.

I had no idea, assumed I was going to have to register for VAT at the 90k mark like everyone else. UK accountant wasn’t particularly aware either as I think he mainly just deals with UK based sellers.

I use a prep centre in the UK so all stock is kept in UK, only difference is that I live in ROI.

Am I basically dead in the water already? Or how can I navigate this.

Thanks

Hi,

So in march i applied to be exempt from paying VAT on seller fee's as im not VAT registered and have been incorrectly charged since opening my account, that was granted and in the response from seller support i was told

''We are glad to inform you, that you have been updated in our system as VAT exempt on Merchant and FBA Seller Fees as of 7th Mai, 2024.

If you wish to request refund of any previously charged VAT, please contact us any time after 16th June 2024, referring the original Case ID 9764898132 Please also note, in order to refund you all the overpaid taxes we require the tax returns for all to be refunded years, please provide them in your new Case after the 16th June''

So i waited until the 16th of June to request my refund, opened a case and sent all my tax documents and requested the refund, this is seller supports response below. They havent given me a definitive answer saying yes my refund is being processed, im told there's no update and to be patient? It doesn't look like amazon wants to give the refund judging by this email, can anyone please advise, is this the response you recieved when you requested your refund?

Thanks

A buyer bought a toy but has put a german address and the shipping is very complicated and expensive. what shall i do because if i cancel amazon will block my account.

I need help

I am sure that just one cancelled order will not lead to deactivated account - UNLESS you have already cancelled others. If you do not want to ship overseas then you need to check your shipping settings, that international is not ticked.

It does not mean they are a 'scammer buyer'.

Yes, the account health rating is 204.

My account has been deactivated for two products codes that you say are not legal for sale in the UK but they have been incorrectly marked that way:

MI54561, ASIN B005FYIPSA where I submitted the COSHH sheet to show it is legal.

EP54013, ASIN B00MFALO2G which is for sale on the Epson website directly to UK customers at their .co.uk website.

I cannot get anyone to understand that this is an Amazon error.

My account health page shows that my account reactivation is under review but I've had an email saying not enough information. Which is it? I've phoned twice today and had two difference answers.

Hi , I've just had the same , can I please ask if you were able to resolve it , if so how did you do it ?