Dear @Seller_mIRnuhdx7l5sN@Seller_XUNeUuvrQDpgP

I trust this Message finds you well.

I am reaching out to address a critical issue affecting our business on Amazon. Over the past 2 weeks, we have experienced a drastic decline in sales, plummeting by 90%. Despite maintaining competitive pricing and boasting excellent seller ratings and account health, our buy box win rate has plummeted to 0% and on the seller app, the featured offer eligibility appears to be "NO" as shown in the screenshot attached.

This alarming situation is significantly impacting our business operations, and we are deeply concerned about the implications for our future success on the platform. As a full-time business reliant on Amazon, such challenges can be demoralizing and threaten our ability to sustain operations.

We urgently request your assistance in resolving this matter as soon as possible. Any insights or actions you can provide to rectify this issue would be immensely appreciated.

On Wednesday 3 July I did my usual daily disbursment.

When I came to do the same yesterday, 4 July there were more funds than I expected. When I checked "Transaction View" I saw that there was a "Failed disbursement" from 3 July. Over 24 hours later, the "request payment" button was greyed out. 48 hours later, it's still greyed out. It's greyed out in the app too.

Nothing has changed on our side. Our bank account is still the same as it was when we first started selling on Amazon 8 years ago. I've opened a case and it shows as "transferred". The one reply I got was that disbursment would take place automatically on 17/07/24. I have payroll on 15 July and without disbursments I won't be paying anybody.

Hey there @Seller_OZv9IRSI0jM7P,

Were you able to find an app that helped you out?

Hi

Thanks for the reply.

No, definitely not me.....but how do I prove it. I just keep getting the same message below:

Hello Sharpshopping,

You have been found to be related to an account beginning with Sharp shopping.

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.

How do I send the required information?

Please click on the View Appeal button on the Account Health page (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) and submit additional information as requested.

What happens if I do not send the requested information?

If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.

If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct" (https://sellercentral-europe.amazon.com/gp/help/1801).

You can view your account performance (https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap) or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Thank you,

Amazon.co.uk

Sincerely,

Seller Performance Team

Amazon.co.uk

Customer returned an unwanted/no longer required order to us.

the returned item was the (delicate) retail packaged item with a T48 shipping label stuck on it,

no outer shipping carton or protective packaging.

and it obviously arrived back to us damaged/squashed/unfit for resale

the customer said they were told that the store staff would package and label the return for them

and has sent us the supporting information from the amazon shopping app.

which at the top does say that - but then has conflicting information below.

can someone get this urgently fixed - it would explain why we and other sellers have an increased in unpackaged returns.

Customer was not refunded on first scan - so we cant make a safe-t claim unless amazon issue the refund.

if we send the refund then we cannot claim.

@Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_mIRnuhdx7l5sN

can someone take a look at this for us.

(I have opened a seller support case on case id 9927201012 which has the customer's order number in it)

Hello,

Thank you for contacting us with your grievance regarding the Amazon Payments Europe (APE) service. Amazon Payments Europe takes complaints seriously.

Amazon Payments Europe has looked into the matter and we would like to inform you that based on a review of your account and the information provided, we have concluded that we cannot verify the Value-Added Tax (VAT) establishment of the business in your selling account.

As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

Why did this happen?

The document that you provided is not acceptable for verification.

-----------------

Under Account Health:

We completed our evaluation of your submission. We do not have enough information to remove the violation at this time.

So, is something wrong with the documents or what is happening?

difficult to guess what is going or what Amazon wants ( if they know)

@Seller_D59sukg3PflcJ

@Seller_u1AdBEcsHujAa

@Seller_z3k8APxGfbQEK

Hi, getting a new PC up and running for order processing.

I am trying to find the download for the automated label printing app that allows labels to print automatically after you have purchased shipping under Manager Orders. I think it was called Print Connect or similar?

Any help with where to find the download / install option much appreciated.

DH

Hello, I just started to build my store on amazon and upload my products, and I got deactivation of my account. Here is their latest message to me after my appeal. About. 2 years I tried to open seller account using different emails but it was unsuccessful and I thought Amazon removed/cancelled those accounts. I never had a chance to build any store using those emails because they were never opened successfully. I now opened a new account successfully and started to build my store. I am not sure what to do. Please, help!!

You have been found to be related to an account beginning with L.....

We received your submission but do not have enough information to reactivate your account at this time.

To reactivate your account, please provide evidence that you have never owned a separate account and believe this deactivation was in error by providing supporting documentation. This includes but is not limited to any authorized or unauthorized relationship through a third-party company or evidence of account compromise. If we cannot substantiate the claim, your account will not be reinstated.

How do I send the required information?

Please click on the View Appeal button on the Account Health page and submit additional information as requested.

What happens if I do not send the requested information?

If we do not receive the requested information within 90 days of the original notification, your account will remain deactivated. Do not attempt to create a new seller account. Creating a new account will delay the reactivation process and may lead to permanent closure of your account.

We're here to help.

If you have questions about our Multiple Account Policy or information requested above, please read our “Selling Policies and Seller Code of Conduct".

You can view your account performance or select Account Health on the home screen of the Amazon Seller app on your iOS or Android device. The Account Health page shows how well your account is performing against the performance metrics and policies required to sell on Amazon.

Thank you,

Amazon.co.uk

Sincerely,Seller Performance TeamAmazon.co.uk

Today's more confusing updates from Amazon:

Notification 1:

"Thank you for your message regarding your dissatisfaction with Amazon Payments Europe (APE) service. Amazon Payments Europe takes complaints very seriously.

Amazon Payments Europe has reviewed your request and we would like to inform you that we have received all the necessary documents from you to verify your EU branch for VAT purposes.

We will contact you once we have completed the review or need more information. We cannot give you an exact date, but our team is working hard to complete the review as quickly as possible."

And with a few hours difference:

Notification 2:

Account Block

Your selling privileges in Germany have been deactivated and you may no longer sell on this marketplace based on instructions Amazon received from German Tax Authorities. You are no longer allowed to use our Fulfilment by Amazon (FBA) service in connection with Amazon and all of your FBA items are seized and may not be sold or returned until your debts are fully paid. Your listings have been removed.

If you have funds in your Selling on Amazon payment account, they will be available once any amounts for A-to-Z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer by Amazon Payments Europe S.C.A.

Why did this happen?

Amazon was approached by the German tax office Finanzamt Berlin International with regard to Value Added Tax (VAT) debts concerning your Marketplace sales in Germany. We are currently informed about open debts in the amount of 7.031,21 EUR. In the email you received, you could find the garnishment order which states the amount in question and includes payment details of the tax office at the bottom of the document (name of the bank, IBAN, BIC).

First, finally, your Amazon KYC team admits the obvious, that we are EU-established for VAT purposes, and coincidently, at the same time, they received a notification from the German TAX authorities that we owe VAT.

When we have not received anything from the German tax authorities about it, and trust me, when you owe VAT in Germany, you get INSTANT notifications from them. On top of that, we have provided them ALL our EU VAT returns to Amazon, including German ones, with ZERO VAT liability.

So, why did Amazon "receive" this supposed-to-be VAT liability of our EU-verified company when Amazon is not responsible for remitting VAT on our behalf??????

@Seller_gAhPNiLrkfTcr @Seller_pcsb5w54JugEA @Seller_DNQGSsdC7DccM @Seller_VJ4XoAkjDpjPH @Seller_TSXM2A5nxWSuHCan you please investigate what is finally going on with this mistreatment of our Account by Amazon?

Thank you very much!

Apart from the initial letter containing your UTR when you registered as a sole trader with HMRC I dont think you can get another more recent letter.

Are you sure its the date on the UTR letter Amazon are complaining about? You will also need to provide proof of address and these details need to be on letters dated within last 3 months usually. Or perhaps Amazon need see proof of your last tax return.

HMRC website:

Find your UTR number

You get a Unique Taxpayer Reference (UTR) when you:

register for Self Assessment

set up a limited company

It’s a 10-digit number. It might just be called ‘tax reference’.

You’ll get your UTR by post 15 days after you register. It takes longer if you live overseas.

You can usually see your UTR sooner in your Personal Tax Account or the HMRC app.