We have received an email today of a parcel (book worth about £70) to the Netherlands being returned by Evri and looking at the P2G tracking info it says it failed customs clearance. We don't know why that is as so far as we're aware we filled in everything online. However we noticed today when looking at the order that as well as the order id there is an order item id. We have no need for those numbers so hadn't paid much attention before but Amazon tell us to put the number on the parcel when sending to the EU. We had put the order id on the parcel but was it actually the order item id that we needed to put on the parcel and might that be the reason it failed customs clearance?

Thanks for any advice on this.

I had been contacted by a customer, who purchased a memory card but received a used, product from, a different brand and even the FNSKU sticker which does not belong to our store.

I suggested opening a return on Amazon as per our contract with Amazon FBA they provide customer service and manage returns and refunds.

However, he had been told that "They are unable to accept returns of this product due to its condition and nature (electronic storage device)."

We are getting dozens of memory cards returned every day, so it is a returnable item.

Has anyone seen a FULL list of non-returnable items?

The one here is not too exhaustive

https://www.amazon.com/gp/help/customer/display.html?nodeId=GMZNGRA9B5PCJB5F

Any suggestions?

Hello,

We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period.

These items can only be sold to customers over 18 and must be shipped with an age-verified delivery method. We are requesting that you comply with the appropriate listing guidelines for age-restricted items by updating the customer_restriction_type attribute with the value “uk_18_knife”. More information can be found on the following pages; https://sellercentral.amazon.co.uk/gp/help/external/201852820?language=en_GB&ref=efph_201852820_cont_201744080&referral=A289GO39BS8S9C_AO2UU0B3R0RZQ and https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=201852800&language=en_GB&ref=efph_201852800_cont_201852820&referral=A289GO39BS8S9C_AO2UU0B3R0RZQ. If this has not been completed within 7 days, the attribute will automatically update on your behalf. We leveraged a combination of automated means to identify this issue and to make this decision.

You can access the previous communication sent to you in regards to this matter via the ""Performance notifications"" page in the ""Performance"" section of Seller Central:

https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html

Hi all

I have an issue that i see nobody else talking about and wonder if anyone can help.

I am signed up for UPS AVASK to send stock to the EU using UPS, and no matter what I do i get this error message.

"1 Error. [Carrier: UPS ] The UPS account details you entered are invalid. You should check and correct the details. If you do not have a 6-digit UPS account, visit the UPS website to sign up. For more details, visit the Cross-border shipment workflow FAQ. /gp/help/G858C88X5ZREBCG2"

I have tried everything possible to get around this. I have created numerous more UPS accounts, logged in and out, switched browser, cleared cookies, but nothing gets round this issue.

I am desperate now as I have a warehouse full of prepped stock ready to go. Please can anyone help

Thanks,

Ross

Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.

Why did this happen?

We were unable to verify the documents that you provided.

How do I reactivate my account?

To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:

-- A business license if applicable

-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service

The document must meet the following requirements:

-- It must contain the following information: your name and address, the service provider's name and additional information such as date of issue and due date, service provider's address, service provider's logo, and usage details if applicable.

-- Your name and address must be visible and match the name and address that you entered in Seller Central.

-- It must have been issued in the last 90 days.

-- It must be a full page and unobstructed including corners.

-- It must have a high definition and be clear and readable. The required information must be visible and in focus.

-- It must be authentic and unaltered.

-- It must not be protected with a password. You can reupload the same document without the password protection or upload a photo of the document. For security reasons, do not reply to this email with the password.

-- It must not be a screenshot.

-- It must be in one of the supported languages. Supported languages include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the documents are not in one of the supported languages, you must submit a notarized translation into one of the supported languages along with the original document.

-- It must be a PDF, JPG, PNG, or GIF file.

How do I submit the required documents?

To submit the required documents, go to the banner at the top of the "Account Health" page in Seller Central, click "Submit new information," and then provide the required information:

Hello,

Your funds are on hold in keeping with Amazon policies. Funds will not be transferred to you even if they reflect in your Seller Central account.

Why did this happen?

We are withholding your funds under applicable regulations and the Amazon Payments UK – Selling On Amazon Payments User Agreement:

https://sellercentral.amazon.co.uk/gp/help/external

How do I address this issue?

No action is required by you.

I have provided all information, I am a UK resident and have been for the last 10 years, my disbursements have been stopped and even tho I keep calling I get no reply whatsoever other than this is with the relevant team and that I should wait. This is having a massive effect on my business, I had been paying suppliers from my own personal money and I am running out of money.

What do I do here?

@Seller_pcsb5w54JugEA @Seller_DNQGSsdC7DccM @Seller_VJ4XoAkjDpjPH @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4

Update:

I keep sending messages to the seller support and I am not getting a reply whatsoever, they just close the case as if it was answered without any reply.

Hi Everyone

We used to sell across several Amazon marketplaces in Europe. For a few reasons we decided we didn't want to sell in the European marketplaces anymore, only in the UK. I was told at the time you can't 'withdraw' from these marketplaces, you just have to put it on a holiday setting, so nothing is available to be purchased. (I don't know if that is actually the case, but that's what we were told at the time).

Since then, and it's quite a considerable time ago, we have received seemingly random charges or negative balances for these marketplaces every month. This month, it shows under the total balance breakdown widget as -£20.00 in Germany, -16p in Spain and -6p in France. All other marketplaces, eg. Italy, Netherlands, etc show as zero. Does anyone know why or what these are for? Have I left something switched on that should have been switched off? Or what?

I have asked Seller Support several times, but each response is just general info, not answering what I'm asking.

Thanks in advance for any help.

Hi,

My account was deactived when I switched from an individual to a Professional account. I keep going in circles regarding the ID verification (which was previously accepted). The issue I'm having is I cannot find the option to 'Take a photo of your face' anywhere and the link to setup a video verification call will not work - even when going through to the US version it then just tells me my account is deactived and I can't sell in the US....Which I have no intention to, I just want to verify my identity. Instead I'm getting template replies constantly telling me I need to verify my identity but I cannot do so.

Any help would be appreciated, I've included the email I'm getting below.

**

Hello,

We have received your request to reactivate your account, but we do not have sufficient information to complete your request.

Read the instructions in this email to complete your identity verification and reactivate your account.

How do I reactivate my account?

To reactivate your account, choose one of the two available options for completing your identity verification:

-- Take a photo of your face and ID document using the "Take a photo of your face" feature in Seller Central. This feature allows you to complete your identity verification in 3 to 8 minutes.

-- Join a video call with an Amazon associate. During the verification by video call, the owner of the account or their authorized representative are required to join the video call with an Amazon associate and show them the original copy of the identity document that was submitted during the account registration.

We do not accept any new documents.

Note that the identity verification is required as an enhanced security measure.

What happens if I do not complete the identity verification?

If you do not complete your identity verification by either using the "Take a photo of your face" feature in Seller Central, or by joining the video call with an Amazon associate and showing the original documents submitted during registration, your account may remain deactivated.

How do I complete the identity verification?

1. Go to Seller Central using the following link and sign in to your account when prompted:

https://sellercentral.amazon.com/mario/inpvMeeting/appointment/global/node/meetingNode/render

-- If you signed in from a new device, or if you deleted cookies, you will be redirected to the "Select a Merchant and Marketplace" page. In this case, from the "Select an Account" drop-down menu, select "United States." Make sure to select this option regardless of the Amazon store in which you registered your account.

2. Click "Select Account."

3. On the "Identity Verification" page, follow the on-screen instructions depending on your selected option for identity verification.

-- If you opted to use the "Take a photo of your face" feature in Seller Central,

a) Select "Take a photo of your face."

b) Follow the prompts to take photos of your face and ID document using the camera on your device so that we can compare your identity document and face photo to determine if they match.

-- If you opted to complete the identity verification by joining a video call, you will be required to show our associate an original copy of the identity document that you provided when you registered your account. We do not accept any new documents.

a) Select "Join a video call with an Amazon associate."

b) Follow the prompts to schedule a video call and select a date and time slot for your appointment from the available options.

c) Review the appointment time and the other resources to prepare for the video call.

d) Click "Next" to confirm the appointment.

We will send you a confirmation email within 24 hours after you schedule your appointment. The email will include instructions on how to join the video call.

How do I prepare for the identity verification?

1. Prepare the original identity document that you submitted for registration on Amazon and have it available before the video call starts.

2. Make sure that you are joining the video call from a device that has:

-- A front-facing camera

-- A stable and reliable internet connection

-- Safari browser or Google Chrome browser, depending on your device's operating system

3. Enable your camera and microphone when the browser requests your permission.

Recording notice

If you decided to join the video call with an Amazon associate by selecting "Join a video call with an Amazon associate," the video call may be monitored or recorded for training and quality assurance purposes.

You are not allowed to take photos of the associate or record any stage of identity verification process by video call.

We will handle the recording and your data in accordance with our Privacy Notice:

https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GX7NJQ4ZB8MHFRNJ

We're here to help

If you have any questions, you can contact Selling Partner Support:

https://sellercentral.amazon.co.uk/cu/contact-us

Sincerely,

Repeat Contact Management Team

Hello everyone,

Our account was deactivated after regular verification process. Long story short - we've provided the standard business documents, Actual state certificate, bank statements, etc., and a month after - we've got suspended. I've tried to reach the seller support and they didn't give me an explanation or suggestion on how to proceed. Here is the message from the Performance notification:

Hello,

Your Amazon selling account has failed our verification process. As a result, you can no longer sell on Amazon.co.uk or any European stores. You should continue to ship open orders and respond to customer inquiries to avoid further impact to your account.

We leveraged a combination of automated means and expert human review to identify this issue and make this decision.

How does this impact my account access and account funds?

While you will not be able to use Amazon's selling services, you can continue to access your Seller Central account for the next 40 days. After this time, you will not have access to Seller Central, including to your financial reports. }

-- If you have funds in your account, you can request them after any amounts for A-to-z Guarantee claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. Contact payments-investigate@amazon.co.uk if you have questions about funds.

What should I do if I have items stored in an Amazon fulfillment center?

Within 30 days from the time we first informed you that your account failed verification, you need to create a removal order if you have any items stored in any Amazon fulfillment center. To do so, go to your inventory view on Seller Central:

https://sellercentral-europe.amazon.com/gp/ssof/knights/items-list.html

You can choose to dispose of this inventory or have it returned to you. If within 30 days you do not create a removal order, we will dispose of your inventory and you will be debited for standard removal fees.

Why is this happening?

The document that you provided is not acceptable for verification.

I will appreciate any help on this issue, I saw you guys are very helpfull for the sellers: @Seller_VJ4XoAkjDpjPH@Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_iTgjdgiRqiPsn

Yes, you need to set your settings correctly or they wont register as sales and you will never pass the trial.

Eg, purchase through buy shipping, open 6 days saturdays included etc !!!Go over the settings again !!

Rob