on a pc you can set these settings directly on the printer driver itself (control panel / printers & devices / printers / printername),

but then if you go into the printer properties via the print dialogue box on a single application and change it there - it is only changed for that one app and not globally.

I think the Mac has similar settings but I dont know where you will find them.

what applications are you printing from - directly from the browser or from adobe acrobat (in the case of multipaged labels)

I am trying to understand the following issue, where a secondary marketplace does not generate any listings statuses or issues when price is updated.

The Issue:

I created a standalone listing in the UK marketplace. to get the listings status I sent a get request`GET /listings/2021-08-01/items/{sellerId}/{sku}` which worked fine and returned the listing status. Please check listings api.

Similarly, when I created another standalone listing in another marketplace, France, `GET /listings/2021-08-01/items/{sellerId}/{sku}` worked fine and returned the listing status.

Now

Let's say you want to create a listing in the UK and don’t want to create the same one in France. Amazon provides an option where you can edit the listing to add an additional marketplace (e.g., France).

To do that:

Hit the edit button on the listing created in the UK.

A new screen shows up, allowing you to add a new marketplace (France).

The same listing previously created in the UK will show up in France marketplace.

After this, if you go to UK marketplace and you update the price or the listing, sending a get request `GET /listings/2021-08-01/items/{sellerId}/{sku}` will return a response indicating that a listing has been updated in the UK marketplace and nothing for France. However, if you update the price of same listing for France marketplace (which is the only value you can update; you can’t update the title or any other attribute), you receive nothing for both marketplaces.

Please check the following screenshot (for UK)

Please check the following screenshot (France)

Apart from the initial letter containing your UTR when you registered as a sole trader with HMRC I dont think you can get another more recent letter.

Are you sure its the date on the UTR letter Amazon are complaining about? You will also need to provide proof of address and these details need to be on letters dated within last 3 months usually. Or perhaps Amazon need see proof of your last tax return.

HMRC website:

Find your UTR number

You get a Unique Taxpayer Reference (UTR) when you:

register for Self Assessment

set up a limited company

It’s a 10-digit number. It might just be called ‘tax reference’.

You’ll get your UTR by post 15 days after you register. It takes longer if you live overseas.

You can usually see your UTR sooner in your Personal Tax Account or the HMRC app.

as before, the only way to reduce that ODR is to get the A-Zs removed, which it sounds like you have tried - or you sell more.

THe ODR is a percentage based on all orders within a 60 day window that constantly moves. As of today (25/06/24) it covers the period 12 Apr 2024 - 10 Jun 2024.

So it's looking at any orders placed in that window. If you get more orders, as those orders enter the window, the ODR will drop - depending on when the defect orders with A-Zs were placed, eventually, they will leave the ODR window and the percentage should drop. But, depending on when your unaffected orders were placed, if they leave the ODR window, and the affected orders havent yet - then the ODR percentage may go up, before it goes down.

Its posible amazon won't do anything provided you continue to sell without more defects - but can't 100% guarantee that of course.

I cannot contact Amazon in any way. My emails are not being returned. I can't make a phone call. I can't open a case. I have been a victim for 1 year. Nobody helps me. I have money left inside. I am now bankrupt. I lost everything because of Amazon. I have never seen such a careless platform before. It hurts now. I'm thinking of committing suicide. If I can't solve this situation, that's my only option.

Dear Amazon Account Specialist and Seller Performance Team,

I hope this message finds you well. My name is ALI OSMAN OZOGLU, and I am writing to urgently appeal the delete placed on my Amazon seller account (Account ID: ALSR3Z35BI019) on July 3, 2023, due to a "Returns and Refund Policy Violation Notification." I have received a notification stating that my account North America Marketplace is now deleted

Summary of the Situation:

Date of Restriction: July 3, 2023

Reason for Deleted: Returns and Refund Policy Violation Notification

Efforts to Resolve:

Hundreds of defense emails sent with detailed explanations and supporting documentation.

Multiple phone calls to Amazon service with similar assurances.

Despite these exhaustive efforts, my account remains restricted, and I have not received adequate responses or resolution to my issue. The promises made by your representatives have not been fulfilled, leaving me frustrated and significantly inconvenienced.

Request for Reconsideration:

I respectfully request a thorough review of my case and the immediate reinstatement of my North America Amazon marketplace. I assure you that I have always intended to comply with Amazon's policies and have taken steps to address any misunderstandings or errors that may have occurred.

Supporting Information:

Account Details:

Name and Surname: ALI OSMAN OZOGLU

Company: OZOGLU LLC

Store Name: OZOGLU STORE

Merchant Token ID: ALSR3Z35BI019

Phone Number: +905312892156

Given the significant amount of time that has passed and the lack of resolution, I kindly request that this appeal be escalated to a higher authority within the Amazon support team who can take immediate action. The continued restriction of my account is causing undue hardship and impacting my ability to use Amazon's services.

Conclusion:

I trust that Amazon values its customers and their satisfaction. I am hopeful that this appeal will prompt a swift and fair resolution to my account restriction. I am more than willing to cooperate further and provide any additional information required to facilitate this process.

Thank you for your attention to this urgent matter. I look forward to a positive response and the prompt reinstatement of my account.

Due to this suspension, my money remained in the Japanese marketplace and the UK marketplace, as other marketplaces were also suspended. That's why I went bankrupt. Banks initiated enforcement proceedings against me. I lost my entire existence, everything.

Sincerely,

ALI OSMAN OZOGLU

+905312892156

ALSR3Z35BI019

Hello Sellers,

Having a healthy seller account is crucial for your success on the Amazon marketplace. The Account Health Dashboard provides an overview of your selling account's adherence to Amazon's performance targets and policies. Regularly monitoring and addressing any issues is essential to ensure uninterrupted selling privileges.

What is the Account Health Dashboard?

The Account Health Dashboard displays key metrics that Amazon uses to evaluate your account's performance, such as:

-Order Defect Rate: Measures customer experience with your orders

-Late Shipment Rate: Tracks your on-time shipment performance

-Policy Violations: Highlights any violations of Amazon's selling policies

How to Access Your Account Health Dashboard:

Menu- > Account Health- > Account Health

🟢Best Practices for Maintaining a Healthy Account:

• Understand each metric and its target: Review Amazon's guidelines for acceptable performance levels.

• Check your Account Health regularly across all marketplaces: Performance metrics can vary by marketplace.

• Monitor Performance Notifications: Address any issues promptly to avoid negative impact on your account.

• Take preventative steps: Implement processes to maintain high performance (e.g., streamline fulfillment, improve customer service).

• Review your product catalog: Ensure compliance with evolving regulations and policies.

• Address violations immediately: Respond to any violations on your Account Health Dashboard as soon as possible.

📖Useful Resources:

Seller University : Understand your Account Health metrics

Account Health FAQ

🎤Share Your Tips: How do you maintain a healthy seller account? What advice would you give to new sellers starting their Amazon journey?

Would you have any feedback regarding Account Health?

Hi Ali

I hope you are OK. You have my absolute sympathy, because quite simply you are dealing with a monster. You must prioritise help though, outside of this platform, and there are organisations and people that will help you. If you really feel that way, the last thing you need right now is more AI. I am sure that your situation will resolve itself and there is always a way back.

Hello,

I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.

If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.

As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.

Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?

I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.

I was automatically enrolled in remote fulfillment with only Canada as an option. All of my US FBA listings are marked "inactive" with no stock when I check my Germany account.

When I checked the "Remote Fulfillment ASIN Status Report", it says this:

"There's an issue with your offer in the target store. To identify and fix the issue, go to the Listing Quality dashboard in the target store account. Once the issue is fixed, the offer will be automatically added to Remote Fulfillment."

How can I make all of my UK FBA listings active listings in Germany?

I am following the use case guide for SP feeds.

I am able to create a document and upload XML to it without problems.

However I am unable to use the createFeed (POST /feeds/2021-06-30/feeds) endpoint. I am sending what should be a valid body, and I have proper header, but I am still getting 403. Any help what am I doing wrong or which permissions am I missing?

curl --location 'https://sellingpartnerapi-eu.amazon.com/feeds/2021-06-30/feeds' \

--header 'x-amz-access-token: (token which worked to create document)' \

--header 'Content-Type: application/json' \

--data '{

"feedType": "POST_ORDER_ACKNOWLEDGEMENT_DATA",

"marketplaceIds": [ "A1PA6795UKMFR9" ],

"inputFeedDocumentId": "{feed I got from createDocument}"

}'

And the error message I get is not super helpful:

{

code: 'Unauthorized',

message: 'Access to the resource is forbidden',

details: ''

}