This HAS to stop, look at the latest for pens, they want it in PLANTS and SEEDS category,

Can a moderator PLEASE look at this and see what is happening, this is my 15th this morning.

This is to inform you that the following detail pages are at the risk of removal from our catalog. You must take remedial actions before 7/1/2024, UTC, else your listing(s) will be removed from our catalog. It is your obligation to ensure that the products you offer, comply with all applicable laws, regulations, and Amazon's policies.

ASIN: B001CDCWRS, SKU: S0-WIF5-ALVN, Title: Paper Mate Flair Porous-Point Felt Tip Pen, Medium Tip, 2-Pack, Red (8422452PP)

ASIN: B08NRF4GCT, SKU: 9S-7X1T-8GSO, Title: evekare Grab Bar Concealed Screw 18" Matte Black 304 ADA

ASIN: B0CH1HYT1M, SKU: RX-W1JN-MWNJ, Title: Sharpie Fine Point Permanent Marker Banana Clip Yellow 12 Pack

ASIN: B0CH1HYT1M, SKU: 56-E55D-T3Z0, Title: Sharpie Fine Point Permanent Marker Banana Clip Yellow 12 Pack

Why is this happening?

This product has been identified as a live plant or seed product that is listed outside of the SEEDS_AND_PLANTS or PLANT_SEED categories. Please update the product_type attribute to either SEEDS_AND_PLANTS or PLANT_SEED values as a path to reinstatement. If you are unable to make the necessary changes, please work with Seller Support to change the category classification for your ASIN and then please apply for reinstatement. It is against Amazon policy to list live plant or seed product outside of these categories. For more information, see the help page at https://sellercentral.amazon.com/gp/help/external/help.html?itemID=201737480&language=en-US&ref=efph_201737480_cont_200164330.

Hello,

We have received your request for review of the following product(s) and after careful consideration have determined that the product(s) does not meet the necessary criteria and will be restricted post the grace period.

These items can only be sold to customers over 18 and must be shipped with an age-verified delivery method. We are requesting that you comply with the appropriate listing guidelines for age-restricted items by updating the customer_restriction_type attribute with the value “uk_18_knife”. More information can be found on the following pages; https://sellercentral.amazon.co.uk/gp/help/external/201852820?language=en_GB&ref=efph_201852820_cont_201744080&referral=A289GO39BS8S9C_AO2UU0B3R0RZQ and https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=201852800&language=en_GB&ref=efph_201852800_cont_201852820&referral=A289GO39BS8S9C_AO2UU0B3R0RZQ. If this has not been completed within 7 days, the attribute will automatically update on your behalf. We leveraged a combination of automated means to identify this issue and to make this decision.

You can access the previous communication sent to you in regards to this matter via the ""Performance notifications"" page in the ""Performance"" section of Seller Central:

https://sellercentral.amazon.co.uk/gp/customer-experience/perf-notifications.html

"Is it more expensive than using a third party fulfilment center?"

This is something you have to research as it completely depends on the costs that your nominated 3PL centre gives you. I have no experience in this but my (educated) guess is that it is expensive.

And remember storage charges etc etc that Amazon enjoys.

Use the link that @Seller_d8YGbIjNqwFxngave you and let us know how they compare.

One thing I can tell you is that the delivery times of MCF are extremely slow, eg 1 week for standard delivery, a few days less for expedited. Simply ridiculous.

Yes, you need to set your settings correctly or they wont register as sales and you will never pass the trial.

Eg, purchase through buy shipping, open 6 days saturdays included etc !!!Go over the settings again !!

Rob

We recently registered an account but encountered an account review process immediately. The message states that to reactivate our account, we need to ensure we have a valid credit card on file and provide one of the following documents:

-- Business license (if applicable)

-- Utility bill for gas, electricity, water, mobile phone, landline, or internet services

After we were told to resubmit documents, we resubmitted the required documents, including an electricity bill, a gas bill, a mobile phone bill, and an internet bill.

We meticulously reviewed and confirmed that our documents adhere to the stated criteria, which are as follows:

-- The document must include your name and address, along with the service provider's name and additional details such as the issue and due date, the service provider’s address, the service provider’s logo, and usage details (if available).

-- Your name and address must be clearly visible and match the information entered in the seller platform.

-- The document must be issued within the last 90 days.

-- The document must be a complete, unobstructed page, including all corners.

-- The document must be high resolution, clear, and readable. Required information must be clearly visible.

-- The document must be genuine and unaltered.

-- The document must not be password-protected. You may re-upload the same file without password protection or upload a photograph of the document. For security reasons, do not include passwords in response to this email.

-- The document must not be a screenshot.

-- The document must be in one of the supported languages, which include Arabic, Simplified Chinese, Dutch, English, French, German, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Swedish, Tamil, Thai, Turkish, and Vietnamese. If the document is not in a supported language, it must be accompanied by a notarized translation into one of the supported languages.

-- The document must be in PDF, JPG, PNG, or GIF format.

We have also contacted the Account Health team and the Seller Support team in an attempt to clarify any issues with the utility bills we have uploaded or to understand the specific utility bills required for the verification process. Regrettably, we have not received clear guidance.

We acknowledge our mistakes. However, we remain uncertain about how to proceed. We sincerely apologize for any inconvenience caused by our unfamiliarity with the registration process and hope to have the opportunity to successfully verify our information.

We have submitted numerous documents that we believe meet your requirements, yet all have been rejected. If this latest submission does not meet your criteria, could you please explain the reasons for rejecting the previous documents and clarify the exact information you require in the submission? Do you need to see our corporate representative name and home address (which also serves as the company's registered address), or should it be the company name and company address? We are running out of ideas on what to provide. Any assistance would be greatly appreciated.

So, last 15th March my account was deactivated due to "suspected intellectual property violation" for some Brands that I sell.

As far as I'm concern I'm not an isolated case because I have read several posts with similar problem.

In fact, after 3 months of struggling to get any kind of help, I can't be quite sure if it's just Amazon's incompetence due to it's big amount of fragmented departments or if it is a scam that is implemented in order to keep sellers money. In my case more than 5.000€

Each time we ask for help, by phone or by email we speak with a different people. I select English Language, but always get Amazon's Employee with an oriental accent that is very difficult to understand most of the times. I'm Portuguese but I consider myself to have a capable English speech and accent...

So, let's go to the facts: Here on the forum it seems that we receive "intentions" of getting help! But in practice, nothing also happens because each department on Amazon have their own specific tasks. So you advise to contact that department and then we get the same problem or answer....and we keep running in circles. The worse is that we receive ROBOT repeat answers despite what we write or documents prof we send. I have tried that with simple questions out of the subject just make my point and for sure no one reads or don't bother to read and auto-answer is what I get.

If you ask help on "call me now" you will talk with different people each time. I understand that, what I don't understand is why this employee don't have access nor permission to read what's going on. We have to explain everything again and again and after 30 minutes of talking and waiting for confirmations, the employee tells you to do exactly the same to the same department that is the ROBOT answering machine!

So, let's go to the facts and make my point to prove what I'm saying: (by the way, in the forum we can't attach files so unfortunately I can’t prove here with all my files and print screens what I’m about to describe)

Fact 1: Day 15Th march 2024 I get my account deactivated. The message I get by email is this:

“Votre compte vendeur Amazon a été désactivé conformément à la section 3 du contrat Business Solutions d'Amazon. Vos offres ont été retirées. Les fonds ne vous seront pas transférés, mais resteront bloqués sur votre compte durant la résolution de ce problème.

Pour en savoir plus, consultez la Politique d'éligibilité au versement des fonds :

https://sellercentral-europe.amazon.com/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Merci de bien vouloir expédier toute commande en cours pour éviter d'autres conséquences sur votre compte.

Nous avons utilisé une combinaison de moyens automatisés et de contrôles humains effectués par des experts pour identifier ce problème et prendre cette décision.

Pourquoi est-ce arrivé ?

Nous avons pris cette mesure, car une ou plusieurs de vos offres enfreignent la notre politique relative à la propriété intellectuelle :

https://sellercentral-europe.amazon.com/gp/help/external/201361070

Exemples d'offres qui enfreignent notre politique en matière de propriété intellectuelle :

-- ASIN: B09SFXPDJG (liujo)

-- ASIN: B015P3MD9W (markmaddox)

-- ASIN: B09SFX3CTL (liujo)

-- ASIN: B015UA0040 (markmaddox)

-- ASIN: B015UAMDFO (markmaddox)

-- ASIN: B01MS62ZJN (markmaddox)

– Utilisation potentiellement abusive de la propriété intellectuelle”

After this I initiate the process of proofing that I didn’t violate any “propriété intellectuelle” and I send all documents that prove that:

1-Document that prove that I buy this products from a legal Spanish company establish in Spain.

2-Document that prove that I have a dealer account active with this company and so I can resale their products.

3-Document that prove that each product and each brand that this company sells are approved to be retailed or resaled by their dealers (me in this case)

4-Invoices of me buying this products from them and specifically from those brands.

5-Invoices from me selling to final client.

So first reply I got was:

“Why did it happen?

We took this action because one or more of your offers violate our intellectual property policy:

Your explanation should include the following information:

-- How your account did not violate the intellectual property policy.

-- Proof that your account complies with our intellectual property policy.

(Amazon order id which demonstrates the product authenticity

An Letter of authorization(LOA) from the rights owner

Invoices for those products from the RO or supplier to prove the authenticity)

So for every time I add a new document to try to solve this problem I get the same auto-answer over and over again and is this:

“Nous avons bien reçu votre demande, mais nous ne disposons pas d'informations suffisantes pour réactiver votre compte. Étant donné que vous n'êtes pas en mesure de fournir les informations nécessaires et suffisantes dans l'explication soumise, nous avons décidé que vous ne pouvez plus vendre sur Amazon.”

So I answer. If this is not sufficient information, what exactly do you need more?

And the answer is:

“Nous avons bien reçu votre demande, mais nous ne disposons pas d'informations suffisantes pour réactiver votre compte. Étant donné que vous n'êtes pas en mesure de fournir les informations nécessaires et suffisantes dans l'explication soumise, nous avons décidé que vous ne pouvez plus vendre sur Amazon.”

So, this leaves us to the second problem….my money!

I asked for “payout” of my funds. Amazon replies that I need to wait at least 60 days and then I can contact disbursement appeals...see the email:

“Your account was deactivated on 15/03/2024. You need to follow the below process to have your amount disbursed.

If your account is not reactivated following an appeal or you choose not to appeal the deactivation, after 60 days from when your account was deactivated, you may separately request funds disbursement by contacting disbursement- appeals at amazon.fr. For more information about funds please see this help page: (https://sellercentral.amazon.com/gp/help/9RA9LYBJ3QP27M6?referral=AJCGAQTT2VY64_A2IICEJ8WXT9SS&referral=A1WHLQ29OPU7WB_A2IICEJ8WT9SSX)”

So, 60 days passed and I send the email asking for payout!

And begins another “saga” with Amazon’s help!

Amazon ask me to do this:

“ Your account is currently in the funds appeal period. To make a final decision on your funds disbursement, we need to verify information related to your identity and the authenticity of your supply chain.

How do I verify my identity?

In order to verify your identity and supply chain, you need to complete virtual identity verification over a video call.

How do I sign-up for virtual identity verification?

Our verification team will contact you within 72 hours of this notification with instructions on how to schedule your identity verification.

What happens if I do not sign-up for virtual identity verification?

If you do not sign-up for virtual identity verification or if your verification is not successful, some or all of your funds may be withheld.”

Then I receive the following message:

“Afin de débloquer les fonds sur votre compte, nous devons vérifier les informations relatives à sa désactivation, lesquelles peuvent porter sur des questions d'identité ou de chaîne d'approvisionnement en rapport avec ce dossier. Ce processus est conforme à la « Politique de retenue de fonds » :

https://sellercentral.amazon.fr/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6

Comment valider mon identité ou ma chaîne d'approvisionnement ?

Pour vérifier votre identité ou votre chaîne d'approvisionnement, vous devez effectuer la vérification virtuelle par le biais d'un entretien vidéo. Pour réserver un créneau horaire pour l'entretien, remplissez le formulaire de vérification virtuelle. Ce formulaire est hébergé par Qualtrics, qui est une entreprise externe. Ce lien ne mène donc pas vers notre site Web :

qualtrics (I have removed the link because amazon don't allow external links)

So I register in this qualtrics.com website and schedule for the meeting.

Nothing happens. I ask again for help and amazon reply to schedule again.

I do it and finally I get a schedule confirmation.

So as any one might be aware, 5000€ in game, I was at the time of the schedule online and ready for the meeting.

What happens is that at the meeting is locked by the other side and I can’t access it. I have print screens to prove what I’m saying.

What happens next is the “berrie on top of the cake” Amazon send me an email saying that I was not at the meeting!!!!

See the reply:

“We were unable to complete your virtual identity verification because you missed the video interview appointment on 6/3/2024 at 04:00 PM British Summer Time.

Follow the instructions provided next to reschedule your appointment:

1. Access the Virtual Verification Form, which is hosted by an external company called Qualtrics, so the following link does not lead to our website:

"qualtrics" (I have removed the link because amazon don't allow external links)

So, after this I already reschedule 2 more times. I have print screens and prof of all I’m saying.

More than 90 days have pass now and the “saga” maintains.

My money is blocked, I did nothing wrong. I’m a legal individual Portuguese company establish in the 90’s active since then on the Portuguese market and European to. Never had problems in exportation to European countries and now this happens in Amazon. Is really frustrating. But for sure, if nothing is solved I will sew Amazon.

I have a product that is classed as dangerous goods but i am unable to replenish my stock.

I have noticed that its DG status is "Dangerous Goods Program Fulfillable" but our other products that have been approved for dangerous goods storage is classed as "Dangerous Goods FBA Fulfillable"

Does anyone know what the difference is?

Hi all

I have an issue that i see nobody else talking about and wonder if anyone can help.

I am signed up for UPS AVASK to send stock to the EU using UPS, and no matter what I do i get this error message.

"1 Error. [Carrier: UPS ] The UPS account details you entered are invalid. You should check and correct the details. If you do not have a 6-digit UPS account, visit the UPS website to sign up. For more details, visit the Cross-border shipment workflow FAQ. /gp/help/G858C88X5ZREBCG2"

I have tried everything possible to get around this. I have created numerous more UPS accounts, logged in and out, switched browser, cleared cookies, but nothing gets round this issue.

I am desperate now as I have a warehouse full of prepped stock ready to go. Please can anyone help

Thanks,

Ross

thats hit and miss for me. I did try deleting PA and CA and relisted after 72 hours without any solution.

Nit sure about your but mine are all FBA listings and keep paying fees without sale.

Amazon has LOTS of scam Buyers, Amazon encourage it, and even promote it, so unfortunately, get used to it!

They waste hours of your time, but start a Word Doc (convert to PDF) or as a jpg photo. Screenshot the photo of the delivery, plus link to the courier website, tracking number, GPS tracking to show their order, etc.

Attach as a reply to the Buyer to prove that your parcel arrived ok, so cannot claim from the courier, and you assume it has to be another order from a different Seller that has an issue.

However, if they consider it is your item, tell them to raise a Return request and you will inspect when received back (tell them to return complete in the makers packaging and the extra wrapping, sealed bag, etc), and say that Amazon and not Sellers process the refund (that way they should get a 1st scan refund and you can make a Safe-T Claim).

PS - they can still give bad feedback of course, which is unlikely to be removed