Does anybody have any experience of using a PO Box address on Amazon, especially for returns?

We have been on Amazon for over 10 years, so not a new seller. We are moving from our business premises in a few weeks and will be using a residential address for a period. We do not want our residential address publically available for security reasons and have set up a PO Box address. This is no issue on any other marketplace or our website, but Amazon seem to be less than helpful with these type of changes.

All other business information will remain the same - company name, registered business address, company number, VAT number, contact details etc

- The return address will need to be changed to the PO Box address so that customers do not have our residential address.

- The ship from address can remain as our residential address if this information is not publically accessible and used only internally by Amazon. If it is shown publically then this would also need to be changed to the PO Box address.

Does anybody else do something similar or have any experience of it?

Thanks in advance

@Seller_gAhPNiLrkfTcr

@Seller_z3k8APxGfbQEK

@Seller_TSXM2A5nxWSuH

We have received an email today of a parcel (book worth about £70) to the Netherlands being returned by Evri and looking at the P2G tracking info it says it failed customs clearance. We don't know why that is as so far as we're aware we filled in everything online. However we noticed today when looking at the order that as well as the order id there is an order item id. We have no need for those numbers so hadn't paid much attention before but Amazon tell us to put the number on the parcel when sending to the EU. We had put the order id on the parcel but was it actually the order item id that we needed to put on the parcel and might that be the reason it failed customs clearance?

Thanks for any advice on this.

Your tags to all the mods may not be seen as they are not highlighted in blue. Not sure how you did it, but you need to start typing their name and then select from the dropdown that appears, so that they are tagged properly and highlighted. I find you need to do the @, the name and then when you type the underscore they appear.

eg. @Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM etc.etc.

Hello,

Your funds are on hold in keeping with Amazon policies. Funds will not be transferred to you even if they reflect in your Seller Central account.

Why did this happen?

We are withholding your funds under applicable regulations and the Amazon Payments UK – Selling On Amazon Payments User Agreement:

https://sellercentral.amazon.co.uk/gp/help/external

How do I address this issue?

No action is required by you.

I have provided all information, I am a UK resident and have been for the last 10 years, my disbursements have been stopped and even tho I keep calling I get no reply whatsoever other than this is with the relevant team and that I should wait. This is having a massive effect on my business, I had been paying suppliers from my own personal money and I am running out of money.

What do I do here?

@Seller_pcsb5w54JugEA @Seller_DNQGSsdC7DccM @Seller_VJ4XoAkjDpjPH @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4

Quote: "My account is not registered as a business"

Ah, that might explain it. Are you registered with an Individual Seller Account, rather than a Business seller account ? If so, and as said in above reply, you can ONLY sell off your own personal second-hand items (eg. book, DVDs,Cds etc) and NOT goods.listed as NEW.

If you plan to sell new goods you MUST have an Amazon BUSINESS seller account and be registered with HMRC as self-employed, and have given Amazon your UTR.

Apologies if I am assuming something that is not actually correct, but trying to help. Unfortunately most of these immediate 'decisions' are all done by bot - since you last sold the bots have taken over much of Amazon !

Having issues with Group VAT registration - UK uses "Making Tax Digital" however Amazon wants a paper version, which HMRC no longer issues.

mdri-exec-escalations@amazon.co.uk haven't answered emails

MCF and removal orders, and funds now held.

Anyone got any advice? Or forum MODs, any chance you can contact us?

Have this review on

https://www.amazon.co.uk/gp/customer-reviews/R136MHDRXRAWS/ref=cm_cr_othr_d_rvw_ttl?ie=UTF8&ASIN=B0D2ZPZB1R

It is not a product review as he hasn't received the product itself, it is his own experience which should be on seller feedback, by amazon's definition it should not be allowed:

"""What's not allowed

We don’t allow reviews or questions and answers that focus on:

Sellers and the customer service they provide

Ordering issues and returns

Shipping and packaging

Product condition and damage

Shipping cost and speed

Why not? Community content is meant to help customers learn about the product itself, not someone’s individual experience ordering it. That said, we definitely want your feedback about sellers and packaging, just not in reviews or questions and answers.""""

From community guidelines: https://www.amazon.co.uk/gp/help/customer/display.html?nodeId=GLHXEX85MENUE4XF

Amazon is making this a headache to deal with, their normal reporting tools are and always have been so useless, it's worse than bots. Quite shocking how it is dealt with it's us new sellers that are paying for Amazon mistakes at our own expense.

Please if anyone can help it will be very much appreciated.

Thanks

I have been trying to resolve this issue for over a month. I have called every telephone number I can find and completed the seller central contact us form 6 times.

We have a trading account Feedmark Group. The log in address is now not recognised. We can log in as but with limited permissions so I cannot respond to the only offer of help I have received...

YOU CANNOT RESPOND TO THE EMAIL AS IT DOES NOT RECEIVE INCOMING EMAILS SO YOU HAVE TO USE THE LINK PROVIDED AT THE BOTTOM OF THE EMAIL. THIS HOWEVER REQUIRES YOU TO LOG IN AND WE DO NOT HAVE THE PERMISSIONS TO VIEW IT. See transcript below. As I cannot respond they think the problem is solved! It is utterly ridiculous!

From: sellers-support-reply

Sent: Monday, June 10, 2024 6:24:33 PM

To: Fiona (removed by moderator)

Subject: [Case ID:9874326582]"Your Help Needed" You are not recognising our administrators log in details - OUR DETAILS ARE CORRECT. YOUR SYSTEM IS WRONG!

This is a reminder to let you know that we need more information to resolve your case. If you still need assistance, please respond to this message and provide the details we’ve requested below.

If we’ve resolved your issue, no further action is needed and we’ll close your case.

Thank you,

Amazon Support

-- Original Message --

Hello from Amazon Selling Partner Support,

Thank you for reaching out to us, this is Nia the associate who received your case.

I understand your concern about the update to your previous case regarding your account where you are unable to log in.

For us to further assist you, we may request for you to specify the specific marketplace that you are having an issues for us to proceed with the investigation.

This is a reminder to let you know we need more information to resolve your case. Please respond to this message and provide the requested details in order for us to continue our efforts to resolve this issue.

I’m glad I was able to assist you. Have a great day.

Thank you for selling with Amazon.

Nialyn

Amazon.co.uk Seller Support

=======================================

MORE WAYS TO GET HELP:

To contact us again about this issue, please use the Contact Us form using the following link:

https://www.amazon.co.uk/gp/help/contact-us/selling-at-amazon.html?caseId=9874326582&referral=A2KZL5OMMDHN5C_AA12AH2MW3FSR

Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.

any one can you help me about my problem on amazon account .

limited company in Ireland ,

credit card verification done adresss in Portugal .

I don't know why my account still restriction in uk and eu market but use Canada and Mexico market full active .

I got notification blew.....

Dear Seller,

We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon. We leveraged a combination of automated means and expert human review to identify this issue and make this decision.Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account. Please do not hesitate to contact Seller Support with any questions you may have or if you believe there was an error: https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.htmlFor more information on selling requirements, go to "Information required to sell on Amazon":https://sellercentral-europe.amazon.com/help/hub/reference/G201200780Kind regards,Amazon Payments

I have a product that is classed as dangerous goods but i am unable to replenish my stock.

I have noticed that its DG status is "Dangerous Goods Program Fulfillable" but our other products that have been approved for dangerous goods storage is classed as "Dangerous Goods FBA Fulfillable"

Does anyone know what the difference is?