@Seller_Fg2fqaWOnEtha,

Thank you for this feedback. If you spot any information on active Product Detail Pages that might confuse or mislead Buyers, please use the Report Abuse Tool to flag it to Amazon.

Help page: Report a Violation

Here you should have 2 options that you can choose regarding PDP:

Regards,

Sakura

Dear Abella,

I am at my wit's end. My appeal (6th/7th?) has again been rejected bluntly as ever with 'Status: Our evaluation is complete, Submit new information' That's all, no dialogue at all despite my asking several questions. Here is what I said, please read carefully:

Once again I am being asked to provide the impossible. I have told you several times now that I have never heard of Edwards trading and consequently have no idea WHY you think I am associated in any way with them. I have truthfully answered NO to all the questions you pose above regarding using third-party services, account compromise or identity theft and I can confirm that nobody but me has any access to my seller account information, my bank account, credit cards or laptop. I am a sole trader and have no employees. How can I possibly 'submit an explanation of why you believe we have incorrectly detected that you are related to or associated with the other account on Amazon' when I have never heard of that other account? I can see no logical or obvious link between me and Edwards trading at all. I have found references to 2 companies of that name online, both in North Wales (I am in Bristol) one has a retail business, the other does house clearance. I sell books! A kind person on the Forum showed me a link to another firm on Amazon thus: https://www.amazon.co.uk/sp?seller=A2GLKJ0XK54RKY. Could this be the company you are associating me with? If so I would appreciate your telling me because otherwise I am in the dark. I would also appreciate your confirming you have received the 2 documents I sent before, a bank statement and a utility bill. If you require other documents to prove who I am please let me know. I would also repeat what I wrote last time - Amazon imposed an unwarranted deactivation on Eatwell Books last October when they accused me erroneously of being linked with 'Project+Mac'. After a full month of submitting multiple appeals every one of which was rejected, my account was finally reinstated without any explanation or apology. To this day I have idea why Amazon linked me with Project+Mac and I still don't know who they are/were. Kindly reactivate my seller account without more ado.

So Abella, how do I get Amazon's evauation team or whatever they call themselves to engage PROPERLY with me and answer those questions? I would welcome an opportunity to actually SPEAK to a HUMAN BEING rather than getting a robotic rejection without any explanation every time I appeal.

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_mIRnuhdx7l5sN@Seller_yk3kzHpjMMa4B

I am imploring Amazon moderators for help please. For the second time in a year I have had my seller account deactivated because of an alleged relationship with another account. In both cases the identity of the other account is completely unknown to me (2 different accounts) but no matter how many times I explain this to the verification team or whoever makes decisions on these matters my appeals are rejected and 'more information' is requested. Apart from the name of the other account I have no idea who they are or why Amazon could possibly see any connection. I have sent a gas bill and a bank statement hoping this would satisfy them ( neither of which was specifically asked for but suggested by Account Health adviser) but no good. I simply don't see what else I could provide. In my view there is no justification for this deactivation. Surely if Amazon suspect a link they should provide evidence to back up their assertion which I could then refute. Moderators, what do you suggest?

As we know listings are being removed by the Amazon BOT every day, very often for no reason at all, however this is the best one yet, a computer mouse listed in, Keyboards, Mice & Input Devices >Mice

It is going to be removed unless it is moved to the SEEDS and PLANTS category, couldn't write the book! Come on Amazon, do better.

This is to inform you that the following detail pages are at the risk of removal from our catalog. You must take remedial actions before 7/1/2024, UTC, else your listing(s) will be removed from our catalog. It is your obligation to ensure that the products you offer, comply with all applicable laws, regulations, and Amazon's policies.

ASIN: B0795X2KWW, SKU: QP-B9B0-V294, Title: 5 Button USB Optical Scroll Mouse with Built in Calculator Key Pad

Why is this happening?

This product has been identified as a live plant or seed product that is listed outside of the SEEDS_AND_PLANTS or PLANT_SEED categories. Please update the product_type attribute to either SEEDS_AND_PLANTS or PLANT_SEED values as a path to reinstatement.

SICK AND TIRED OF AMAZON NONSENSE. If theres mods watching over the general mood of sellers in the UK, I don't think I'm alone in saying I've grown a deep dislike, distrust and outright disgust at Amazon.

Several Kups Dolcegusto listings removed for having Group Seb barcodes, despite the IP for Krups being owned by Group Seb. I've apparently got to provide a letter confirming a relationship between Krups and Dolce Gusto in order to fix the listings, despite Amazon selling multiple Krups Dolce Gusto machines and guess what, all Group Seb barcodes. NONSENSE!

I know that Amazon and the Tefal brand have a direct relationship and association, as Tefal sell their goods through Amazon themselves. So I set up a case to ask for some sort of proof, such as the letter of affiliation that Amazon expect me to be able to provide. Did I get one, of course I didnt, you already know this. So Amazon expect us to be able to get in touch with those in power within brands and get documents, but despite us having a direct line into Amazon themselves and they still wont provide the same sort of document either. NONSENSE!

Tonnes of squishmallows products listed as PS5 games, previous posts in here looked like I was getting help, any of them corrected? NOPE. NONSENSE!

4 IPs from the same brand for parallel. Invoice provided by the legitimate UK supplier, a brand everyone reading this will know and trust. Denied due to suspicions its been "edited". Ive since provided the entire chain of custody, bank statements, emails to the supplier asking for the invoice, emais from them with the file attached, and the original file and its filename. Has it been accepted for the legitimate non-parallel purchase made, NOPE. NONSENSE!

Amazon being investigated for monopolistic tactics and saying they "commit to treating third party sellers and Amazon retail equally regarding the buybox algorythm". I have a listing with only us and Amazon selling on it, its even co-mingled (and thats yet another problem where Amazon fall flat but too much to go into here.....). So basically, its the same stock, same service, same delivery expectations and the price, Amazon match ANY price I set instantly, so same price. Sells 100-200 a month. How many of those sales am I seeing? a tiny fraction...... I sent 60 units around december and still have nearly half.... And now Amazon will charge me late storage fees for the privalidge of not selling my stock to customers. NONSENSE!

If you're on a listing and can clearly show Amazon is not treating third party sellers equally, check your home page and make a complaint. The torrent of evidence backed complaints should either get them fined, or enact some sort of change.....

Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

Hi, Recently received this email (EMAIL 1):

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ EMAIL 1 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

SUBJECT: Action Required - Your disbursements are at risk of being temporarily held

Hello,

The disbursements of part or all your Amazon sales proceeds are at risk of being temporarily withheld in all stores you operate worldwide (excluding Amazon.in), because we need to confirm whether you are established in the UK for Value Added Tax (VAT) purposes. Additionally, your Fulfilment by Amazon (FBA) inventory may be temporarily blocked from removal, unless the funds withheld exceed your estimated liability.

Why did this happen?

We must collect and remit VAT from non-UK established Selling Partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. This may have resulted in inaccurate tax treatment on your sales under the VAT on eCommerce legislation (effective 1 January 2021 in UK). We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement: https://sellercentral-europe.amazon.com/help/hub/reference/G201190440 and Amazon Payments UK Agreement: https://sellercentral-europe.amazon.com/help/hub/reference/GTVFVCWBJ6RJGKHM.

What actions do I need to take?

To avoid further impact to your disbursements, within 30 days of this notice, go to the Account Health page in your Seller Central account https://sellercentral-europe.amazon.com/performance/dashboard and follow the instructions from the banner you will find at the top of the page. Complete there one of the steps below based on your determination of business establishment.

If you meet the criteria for UK establishment: Submit the required documentation. We will complete our review of your submission within 3 days. If we verify that your business is established in the UK, your Amazon sales proceeds will be eligible for disbursement per your disbursement schedule within 24 hours. Additionally, if your Fulfilment by Amazon (FBA) inventory was held, it will be available for removal within 48 hours.

If you do not meet the UK establishment criteria: Verify that you are not established in the UK. In this case, you will not need to provide documentation, but you will need to address any unpaid VAT.

How do I resolve my unpaid VAT?

If you do not meet the establishment criteria, you will need to pay the VAT amount to Amazon for the historical unpaid VAT on all sales from 1 July 2021, which fall under the EU VAT on eCommerce legislation. In this case, we will send you additional information regarding next steps, including payment options, within one week of receiving your confirmation.

You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal from this account, and any related accounts, until we can confirm your business establishment and the UK VAT owed is paid to Amazon.

We’re here to help.

For further information, go to the “UK VOEC: Determination of Establishment" page: https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment

If you have additional questions, click the 'Contact Us' button on your Account Health page: https://sellercentral-europe.amazon.com/performance/dashboard to speak to an Account Health Specialist.

Sincerely,

Amazon Services Europe

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ EMAIL 1 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

I am registered as a Limited Company but my threshold is under the £90,000 mark for the last 12 months.

So i sent in this submission and received this response:

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 1 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

Determining your Establishment:

I do not meet the establishment criteria.

✔️ I confirm that I do not meet UK establishment criteria for VAT purposes.

After this confirmation, Amazon will review my account’s sales activity and

advise if any VAT liability is due to Amazon for past transactions.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 1 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

I then received another email (EMAIL 2)

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ EMAIL 2 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

SUBJECT: Potentially determination of non-UK establishment

Hello,

Thank you for your submission. Based on a review of your account and the information provided, we have concluded that your business is not established in the UK for Value Added Tax (VAT) purposes.

Why did this happen?

We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes.

This may have resulted in inaccurate tax treatment of your sales under the VAT on eCommerce legislation (effective 1 January 2021 in UK). We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440

and the APUK Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/G201190400

What actions do I need to take?

You will need to pay the VAT amount to Amazon for the historical unpaid VAT for the sales of goods delivered to customers in the UK on all sales from 1 January 2021, which fall under the UK VAT on eCommerce legislation. We will send you additional information regarding next steps, including payment options.

You can continue to sell, but your Amazon sales proceeds will remain temporarily ineligible for disbursement and any FBA inventory blocked from removal from this account, and any related accounts, until any UK VAT owed is paid to Amazon. Additionally, within 10 days we will begin to collect and remit VAT taxes on your future sales for goods delivered to UK customers.

Has there been an error?

If you wish to appeal this decision, reply to this email. You may be required to provide additional information and documents during an appeal process, which we will communicate to you via email.

We’re here to help

For more information, go to the "UK VOEC: Determination of Establishment":

https://sellercentral.amazon.co.uk/gc/vat-education/voec-uk-establishment

If you have additional questions and wish to speak to an Account Health specialist, go to "Contact Us" on your Account Health page:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=ah_em_ap

Amazon Services Europe

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ EMAIL 2 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

I got 4 options which were:

1. I would like more information as to how my VAT liability was calculated.

2. I disagree with how Amazon has calculated my VAT (not exactly written like this - i cannot view this page anymore)

3. I have paid VAT to HMRC directly (not exactly written like this - i cannot view this page anymore)

4. I have not yet received any VAT liability from Amazon.

5. Other (submit info) (not exactly written like this - i cannot view this page anymore)

My response first was to select 1 and i got this response (RESPONSE 2):

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 2 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

Which of the following is your enquiry related to?

I would like more information as to how my VAT liability was calculated.

Your VAT liability was calculated by assessing the sales you made to B2C

customers in the UK since January 1, 2021 for which VAT was not previously

collected by Amazon where it is payable under e-Commerce legislation.

Please note the following:

(1) Your VAT liability only includes sales of goods shipped within the EU to

B2C customers (i.e. non-VAT registered).

(2) The VAT rates applied are determined by Amazon according to EU law.

These may differ from any product tax codes you have set in Seller Central.

vat collected and paid via amazon for my account as i do not fall under vat

registrated company in uk

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 2 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Then i had the option to pick one of the 4 again and I selected option 4. This is the response i got (response 3):

⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄ RESPONSE 3 ⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄⌄

Which of the following is your enquiry related to?

I have not yet received any VAT liability from Amazon.

✔️ Please note that it can take up to 7 days from determination of

non-establishment for Amazon to provide your preliminary VAT liability.

✔️ Confirm here that you have not yet received your VAT liability and are

waiting for Amazon to send.

^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ RESPONSE 3 ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^

Now I am waiting for a response. Is this okay?

Would this invoice I am going to receive be already be paid for as amazon has collected these fees since I have been selling?

Thank you & have a great day!

I am entering '0' but the whole thing is stupid, IMO.

If listing or editing used books, especially those that have been OOP for years, what is the point of supplying RRPs?

I guess they will use algorithms to average out RRPs from all sellers of a given ASIN but that won't make it any more meaningful

This now appears to be active across all of BMVD.

yes i listed 2 items as new