It's one of my biggest problems on Amazon, if I could actually correct the listings of all the products I could sell, my Amazon earnings would be a lot higher. Sadly, SS is very hit and miss on these issues with a ratio of 1 hit to 9 misses, which means it's not always worth it to waste time like that.

Ironically, I am allowed to list these brands products but I cannot correct the listings, because only the 'brand owners' can do it, which is funny as they are not even on Amazon.

We have had 2 returns initiated recently due to errors in the titles of an item.

B07TS8WQVP

Amazon Title - Annie Pattern, with Zip

Title should be IMHO - ByAnnie Out and About PBA282 sewing instructions to make your own Rucksack / Backpack / Knapsack in two sizes. Clear concise instructions

We listed on this item via the upc format.

However the title is incorrect both grammaticaly and factually which has caused one of the returns (amazon automatically issued a return label costing us £3.30 for a letter sized item below 100g on an item that we are selling for £12.50 inc postage))

We have tried many times to correct several of these but as on this one where someone has lited it as a brand called annie instead of the correct ByAnnies you get stumped when trying to get anything changed. Have tried today to add some bullet points to possibly reduce the amount of returns bt they have not come through yet.

There seams to be a policy of just blocking/making a simple operation very difficult any changes asking for hi res photos etc or supplier details and when we look through our listing we probably have 100+ of these that we would like to change the name to the correct one but dont have the time to jump through all the hoops that amazon want to put in the way when it is obvious that the original poster has made a mistake on the listing.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

We should just be able to deactivate it. All of what you suggested I had already done and still got deactivated for something to do with paying tax in the US, which is in holiday mode and hasn't had anything on it for 2 years

do individual sellers get charged £30, I authorised a £1 charge to verify my account then got charged £30, I read that you get charged 75p on each item you sell. Thanks

I probably get 1 a day, copy the wording add another condition and call it collectible, I guess that's what the other higher price ones are.

I also delete the listing with the high price notification as last time I reopened my account after a holiday loads of previous high price items went live again

Seems ok to do as long as out if print, or if not signed or limited edition

Should not apply to second hand books

Just got another one. I sell at £30. Two other sellers, 1 at £56 and the other at £76. I get deactivated and both of those are still in place.

Surely this is price fixing?

My ltd company owns my trademark.

My ltd company owns 100 GS1 barcodes.

I create a barcode and make sure to put my trademarked brand, under the "brand" field, and have attempted with 3 different GTIN-13 barcodes so far, and always receive the error :

"8572: You are using UPCs, EANs, ISBNs, ASINs or JAN codes that do not match the products you are trying to list. If you believe that you have reached this message in error, please contact Selling Partner Support with the following information:

Product Name

Manufacturer name

Brand name

UPC, EAN, ISBN or JAN along with GS1 certificate

Non-brand owners: A copy of a letter/email from the manufacturer or brand stating that the UPC, EAN, ISBN or JAN that you are using to list this product is valid

Brand owner: Valid and current (not expired) GS1 certificate for the GTIN range(s) used by your listings"

I supplied all needed information to support as requested, and received this response :

"Hello from Amazon Selling Partner Support,

We understand that your are facing an issue with getting 8572 error while product listing.

We have investigated and found that the Brand and Manufacturer are not enrolled in GTIN Authority.

If a Brand/Manufacturer is not enrolled, then it shouldn't be blocked by GTIN error.

Kindly relist the product with the exact brand name (case sensitive). If your listing is still blocked with the 8572 error, provide us with the latest Submission ID so that we can further investigate the issue.

If you are manually listing the products and does not have a Submission ID, please provide a valid 8572 error screenshot with the Brand Name and GTIN clearly visible."

I have confirmed that my brand is indeed enrolled with GTIN, as I sent screenshots of my account, showing this.

Our limited company owns the barcodes, and our brand, and trademark. What part of the back end behind the scenes is not working here?

Any advice would be appreciated.

One of our customers placed an order with us and requested a cancellation shortly. We cancelled the order 11 days ago, and the customer just left us 1-start seller feedback saying, "Cancelled this order still not received a refund."

Isn't that should be Amazon's responsibility to refund the customer when the order is cancelled? They say that they cannot remove the feedback as it is "a direct reflection of their Amazon shopping experience" and tell us that we should contact the customer even though the contact buyer button is gone!

Urgent help is needed ASAP - Amazon is wrongly considering us UK established for VAT when we have ZERO UK Activity.

For over 4 weeks now, we have been trying to prove to Amazon the obvious: that we are a European company selling ONLY to our VAT-registered EU countries on Amazon.de and we have received again the following:

Hello,

Thank you for your submission. We reviewed the information provided, but we need additional documentation to determine whether you are established in the UK for Value Added Tax (VAT) purposes.

Why did this happen?

We must collect and remit VAT from non-UK established selling partners for the sales of goods delivered to customers in the UK. Based on a review of your account, we determined that you may not be UK established for VAT purposes. We leveraged a combination of automated means and expert human review to identify this issue and make this decision. We took this action in accordance with the Amazon Business Solution Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/external/G201190440

and APUK Agreement:

https://sellercentral-europe.amazon.com/help/hub/reference/G201190400

What actions do I have to take?

To avoid further impact to your disbursements, go to the Account Health page in your Seller Central account and follow the instructions from the banner that is present at the top of the page to submit the following mentioned documentation:

https://sellercentral-europe.amazon.com/performance/dashboard?ref=DR_kyc_ahd-cus

If you operate a Limited Company :

-- Evidence that you are physically operating your business from your provided address.

-- Evidence that you are operating your business from your provided address.

-- Documents confirming the identity and place of residence of every director listed in the extract.

-- Documents confirming the place of residence of every director listed in the extract.

If you do not meet the UK establishment criteria: Verify that you are not established in the UK.

In this case, you will not need to provide documentation, but you will need to pay Amazon to account for the un-paid VAT.

We have sent ALL the documents three times for our European company, which was already approved by Amazon on July 2023!!

Why is this happening and why all our funds are still on hold? This is completely unprofessional and opens Amazon's serious legal liabilities, including disruption of business.

Can a human from Amazon support finally review?

Thank you!

@Seller_9fA2L82vl2c6V,

Did you try the steps mentioned in How can I delete specific product listings or replace all my listings?:

"For multiple listings, you have the following options:

• Select the boxes to the left of the listings that you want to delete, and set the quantity to zero (0). Select Delete product and listing from the Action on Selected drop down menu.

• Send an Inventory file template with the quantity set to zero (0) and the operation set to delete for each SKU you want to delete. For more information on file templates, go to: Inventory file templates

Click OK to delete or Cancel to not delete the listing."

Regards,

Sakura