As we know listings are being removed by the Amazon BOT every day, very often for no reason at all, however this is the best one yet, a computer mouse listed in, Keyboards, Mice & Input Devices >Mice

It is going to be removed unless it is moved to the SEEDS and PLANTS category, couldn't write the book! Come on Amazon, do better.

This is to inform you that the following detail pages are at the risk of removal from our catalog. You must take remedial actions before 7/1/2024, UTC, else your listing(s) will be removed from our catalog. It is your obligation to ensure that the products you offer, comply with all applicable laws, regulations, and Amazon's policies.

ASIN: B0795X2KWW, SKU: QP-B9B0-V294, Title: 5 Button USB Optical Scroll Mouse with Built in Calculator Key Pad

Why is this happening?

This product has been identified as a live plant or seed product that is listed outside of the SEEDS_AND_PLANTS or PLANT_SEED categories. Please update the product_type attribute to either SEEDS_AND_PLANTS or PLANT_SEED values as a path to reinstatement.

My account has been inactive for more than 2 months and no matter what document I upload, I cannot pass the verification process.

I am not allowed to open a case or call me through my account right now. That's why I can't get any help from anyone on Amazon.

I live in Turkey and I have a company based in the UK. I opened my Amazon account with this company information.

My account was open for 7-8 months but I had no listings.

I prepared my items and was about to start listing them.

During this 7-8 month period, my account was an individual account. Since I have reached the stage of sending my products, I wanted to turn my account into a professional account.

Afterwards, my account suddenly became deactivated and I was requested for a utility bill or business license. (You can see the image of the incoming e-mail attached.)

I submitted utility bills multiple times, following all of Amazon's instructions on how to upload the document.

Since I live in Turkey, I submitted the utility bills for my Turkey address. Unfortunately, I always received the answer that the documents were not enough. (You can see it in the image.)

[Moderator Edit: removed personal information]I uploaded my company documents obtained by Companies House and they were also rejected.

I cannot check whether there is a typo regarding my address in Turkey because Amazon does not allow me to see the address I entered in my account. (You can see it in the image.).

[Moderator Edit: removed personal information]Since I can't contact Amazon, I don't even know the answer to this question. Should I provide a utility bill for my residence address or my business address?

As I said, I do not live in the UK, so it is not possible for me to obtain a utility bill from there. There should be other additional documents that can be provided instead of the utility bill on this issue.

Another problem is that there is a word called "CUSTOMISE4ALL" in the part of my business address, but there is no such word in my business address. I don't know if this word appearing there is a systematic error or a spelling mistake I made before.

[Moderator Edit: removed personal information]Since my account is limited, I cannot delete this wrong word from there or contact an official to correct this mistake.

Unfortunately, I don't know what to do right now and I'm really worn out. I would be very happy if Amazon officials reading this could contact me regarding the solution to my problem.

Many thanks in advance to those who try to help.

[Moderator Edit: removed personal information]

We've now sent them 4 emails and had no reply at all. We included our merchant token in each one and explained the critical situation we're in.

Beyond frustrating!

we face same issue last week we requested via email provided and requested to extend to next year stating issue with cash flow .After 3 days we got email for extension till 2025 was accepted now we can get money as normal.

Send them email and tell them your situation and they will sort this for you .

Hello,

I'm actually hoping someone from Amazon sees this message. We had a business that was unfortunately destroyed by the combination of covid, brexit and the cost of living crisis, and it had to be liquidated. We set up a new business that bought some of the assets from the liquidator, and where we're not doing anything nearly as big as we did previously we have started to sell on Amazon again via our new business. However, no matter how many times we ask Amazon to shut down that old account, nothing happens. We are nervous to start scaling our new business for fear of the old one being linked to our new business (which they have already done!) and if the old one is deactivated or suspended that it might cause our new one to also be suspended or deactivated for not doing some duty or another any control over it anymore), and for Amazon to then suspend or deactivate our new business due to there being a link between the two businesses.

Is there someone from Amazon who can tell me what I need to do to get that old business shut down once and for all? I've gone through the steps in the help to shut down the account. All requests are either ignored or marked as transferred, but nothing is ever actually done.

@Seller_Huz6FT08OxHAR @Seller_mIRnuhdx7l5sN @Seller_iTgjdgiRqiPsn @Seller_DNQGSsdC7DccM @Seller_TSXM2A5nxWSuH @Seller_fgtTzyHQfOM1x @Seller_hnDMgUKxMh1V4 @Seller_z3k8APxGfbQEK

The liquidator has also written to Amazon and provided me with a digital copy of the letter, but still nothing is done and the account continues to loom over us. I am able to provide this letter, but can't post it on a public forum.

The Merchant Token is AS0ITQ3NPQKFO.

Can one of the Amazon people above help me please? Last year our new business was suspended over the most critical 3 weeks of Christmas because of the old account, and it caused us enormous financial difficulty because of it. Can't go through that again, and too nervous to scale in case we invest and then can't shift that stock due to suspensions.

Thank you,

Leanne

A customer left a 1 star negative review on the wrong item against my shop, i dont sell the item they left the feedback on

Short story with Amazon is they wont remove this feedback as it represents the buyers feelings on the item, even though they didn't buy it from me

Are there any options I can try next as this goes publicly against my store and has affected my store KPI ratings?

@Ezra_Amazon

@Jessica_Amazon_

@Winston_Amazon

This HAS to stop, look at the latest for pens, they want it in PLANTS and SEEDS category,

Can a moderator PLEASE look at this and see what is happening, this is my 15th this morning.

This is to inform you that the following detail pages are at the risk of removal from our catalog. You must take remedial actions before 7/1/2024, UTC, else your listing(s) will be removed from our catalog. It is your obligation to ensure that the products you offer, comply with all applicable laws, regulations, and Amazon's policies.

ASIN: B001CDCWRS, SKU: S0-WIF5-ALVN, Title: Paper Mate Flair Porous-Point Felt Tip Pen, Medium Tip, 2-Pack, Red (8422452PP)

ASIN: B08NRF4GCT, SKU: 9S-7X1T-8GSO, Title: evekare Grab Bar Concealed Screw 18" Matte Black 304 ADA

ASIN: B0CH1HYT1M, SKU: RX-W1JN-MWNJ, Title: Sharpie Fine Point Permanent Marker Banana Clip Yellow 12 Pack

ASIN: B0CH1HYT1M, SKU: 56-E55D-T3Z0, Title: Sharpie Fine Point Permanent Marker Banana Clip Yellow 12 Pack

Why is this happening?

This product has been identified as a live plant or seed product that is listed outside of the SEEDS_AND_PLANTS or PLANT_SEED categories. Please update the product_type attribute to either SEEDS_AND_PLANTS or PLANT_SEED values as a path to reinstatement. If you are unable to make the necessary changes, please work with Seller Support to change the category classification for your ASIN and then please apply for reinstatement. It is against Amazon policy to list live plant or seed product outside of these categories. For more information, see the help page at https://sellercentral.amazon.com/gp/help/external/help.html?itemID=201737480&language=en-US&ref=efph_201737480_cont_200164330.

My little pieces of experience with this "new" DD+7 system (coming onboard with it in January as a new seller, so I did not know anything different). I did and still find it hugely frustrating however things have got a little more predictable these days.

It will overall depend on how your sales come in and what you send them by and what you say they will be sent via! We use Amazon Shipping Automation with Royal Mail 48.

What we did notice is if we shipped via 1st or 2nd Class it didn't make any difference to when we got paid, it was the shipping estimated date that was used. We have since switched to using Royal Mail 24 / 48 (alongside Tracked 24 / 48 when needed), and as long as we do this via their Amazon Buy Shipping, the payments seem to be based on the actual dates they are delivered, which is usually faster than the estimated. Therefore we've really seen things really improve in terms of the speed of payments (8-9 days vs 2+ weeks) and are usually paid daily now but there is still huge room for improvement!

Overall I think it needs a rethink fast before it makes a really negative impact on sellers, they are officially the worst payers compared to the other three marketplaces we're on, and it's rather disappointing. I would love to see some rethinking on this policy, given sellers such as ourselves refunded just 2 orders < £5 in 1,000s over the past 6 months. It doesn't make much sense to have such a blanket policy like this for small businesses, but that's our opinion anyway!

I normally withdraw money once a week, I just checked and I have funds in my account, also a reserve.

Example I have 20k, deferred 8k, available 12k

However the request button says 0.00 and not 12k

In the drop down is it says now or settlement date, its set to now.

So I dont understand why I can't take the money? Glitch?

For some reason all my orders from the last 2 days have gone into deferred transactions and the reason being "Delivery date policy"

Any ideas please?