For anyone else who has had this issue and wants to know - I created a photo of the 3 different types of earring backs, changed it to a white background using Fotofuze, the editor on my laptop allowed me to make the image square and it uploaded to the customisation section without me having to resize. I then put the surface 1 as the Earring Closure Style with a description of the different clasps and intructions to choose closure required. This worked on a test listing and so I was able to add the 3rd option to all of my listings by clicking EDIT on each one.

Hi All,

I'm on Handmade at Amazon and create costume jewellery, offering my earrings in pierced or clip ons so I had set up customisation on my listings so people could choose.

I now want to add a 3rd option for a different type of pierced closure, however the page has changed since I originally set it up. it is now asking for "surface 1", description and a square photo with specific dimensions.. I don't really understand what I'm supposed to do with this as I'm not printing T-Shirts and I don't have any square photos. Can I bypass this step?

It won't let me add my new option without uploading a photo!

Hi everyone,

I am a relatively new seller on Amazon and have had decent sales numbers. I have noticed to win the buy box, one of the biggest factors is how cheap your item is compared to competitors (baring in mind I am not selling an own label product). Whenever I had the cheapest price, I won the buy box. I wanted to ask about the longevity of this business as sometimes I have noticed that my competitors start cutting the price, then I also have to do it to make sales. How does one combat the price war and longevity of the business as everyone can start reducing prices? Thanks.

I have a simple strategy for each item. Work out a minimum return on it, excluding a percentage to cover losses and dishonesty buyers. Anything below that price is not worth your headache time Just keeping moving to another product, they all have a short shelf time because other sellers are buying from the same manufacturer or wholesaler will start to undercut you. Its a dog eat dog world.

Hello Seller Community,

I hope this message finds you well. I'm encountering a challenging situation with an Amazon order and would appreciate your insights and advice.

Issue:

I recently discovered a pricing error on one of our listings, which resulted in an order being placed at an incorrect price. Despite multiple attempts, I have been unable to cancel the order through Seller Central. The system does not allow me to cancel it, and I have not been able to contact the buyer directly through the available channels.

Order Details:

Order Number: 205-5365468-7519519

Order Date: 06/07/2024

Steps Taken:

1. Attempted to cancel the order through Seller Central.

2. Contacted Amazon Seller Support multiple times, but have not received a resolution.

Specific Help Needed:

Has anyone encountered a similar issue with a pricing error?

How did you manage to successfully cancel the order or resolve the issue with Amazon?

Any tips or strategies for effectively reaching Amazon support for urgent issues like this?

Your advice and suggestions would be invaluable in resolving this matter promptly. Thank you in advance for your assistance.

Best regards,

Muhammad Qasim Amin

Conceptvise

Commiserations, I feel your pain, as the expression goes. You're so right, it is absolutely ridiculous. I keep ringing Account Health as there is no other way of contacting Amazon to speak to a human being. All they ever suggest is 'can you think of any way Amazon may think you own or are linked with the other account?' Well my answer to that is why should I have to rack my brains when I have no clue as to why Amazon accuse me of having a separate account that I have never heard of. It's competely illogical. Where is Amazon's evidence? They must have a reason to link me so for heaven's sake, tell me what it is? but no, they never give any clue at all, just 'submit new information'. Have you found the same?

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_mIRnuhdx7l5sN@Seller_yk3kzHpjMMa4B

I am imploring Amazon moderators for help please. For the second time in a year I have had my seller account deactivated because of an alleged relationship with another account. In both cases the identity of the other account is completely unknown to me (2 different accounts) but no matter how many times I explain this to the verification team or whoever makes decisions on these matters my appeals are rejected and 'more information' is requested. Apart from the name of the other account I have no idea who they are or why Amazon could possibly see any connection. I have sent a gas bill and a bank statement hoping this would satisfy them ( neither of which was specifically asked for but suggested by Account Health adviser) but no good. I simply don't see what else I could provide. In my view there is no justification for this deactivation. Surely if Amazon suspect a link they should provide evidence to back up their assertion which I could then refute. Moderators, what do you suggest?

I'm in a similar boat. I can't imagine what you are going through right now. I'm going through something similar. This is absolutely ridiculous. Were you ever able to come out of this?

Dear Amazon Seller Community,

We are reaching out in desperation as we have been facing significant issues with our Amazon seller account since January 25th. For the past six months, we have been diligently working to prove our UK establishment status, but to no avail.

Here's a brief timeline of our situation:

January 25: We began the process of proving our UK establishment status.

May 1: Our account was suddenly blocked with the reason: "We have concluded that your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT), and your account will remain deactivated."

Since then, we have submitted numerous appeals and provided extensive documentation to prove our status. Despite our continuous efforts, the result remains the same – our account is still blocked. Today, we received another response confirming that our account remains deactivated.

We are even prepared to accept being recognized as a non-UK establishment, but it seems this will not lift the account block either. We have been selling on Amazon since 2021 and never expected that our business could be destroyed overnight due to this issue.

We are at our wits' end and do not know what more we can do to resolve this situation. Our business is on the brink of collapse, and we urgently need guidance and assistance. Has anyone else faced a similar situation? What steps did you take to resolve it? Any advice or support would be immensely appreciated.

Thank you for your understanding and help.

Your company is registered at a virtual office, along with many other companies. Also 2 of your Directors are resident in Belarus. Amazon will see this as indicating that you are not established in the U.K. and should be registered for VAT and Amazon should have been collecting and paying VAT to HMRC on all your sales.

If one of your Directors is resident in the U.K. and is physically operating within the U.K., i.e. able to receive deliveries, returns, receive store and file paperwork, not from a virtual office run by someone else, you may have a slim chance to prove that to Amazon, bearing in mind the above details.

Otherwise you need to be VAT registered, pay any past VAT to Amazon and keep within the U.K. law.

I personally feel these virtual offices should be limited to a small number of companies, and only run by certified accountants or solicitors, registered as officers of each company on Companies House. That may go some way to stop some companies evading paying their tax on U.K. sales and a fairer platform for the honest, legally compliant sellers, willing to contribute their share to help maintain the NHS, etc.