This has also just happened to me, Did yo have to reserve 3 time slots and if so do you know how that all works ?

Hi,

I have received an email that is either genuine or a very good fake, with the title "Email - Action Required: Amazon seller account review". It wants me to click on a link and answer some questions to arrange a virtual video call to confirm my identity, which I am happy to do, but I would like to confirm that the email is genuine before I input my merchant token etc.

I can't see anything within my seller account to indicate that this email has been sent, and the email also says that "Your Amazon selling account has been deactivated ", but there is no indication of this either, which makes me think the email may be a good scam.

Whenever I have used seller chat (for other issues), the replies that I get have been unhelpful and inaccurate (to be polite), and I see that the help that people get is on here is great, so that is why I am asking here first. Could an Amazon mod please take a look at my account and let me know if this email is genuine?

Also, if any Amazon sellers think that the email sounds genuine, do you know how long I might have before my account is actually deactivated?

Thank you very much

@Seller_VJ4XoAkjDpjPH @Seller_fgtTzyHQfOM1x @Seller_mIRnuhdx7l5sN @Seller_pcsb5w54JugEA @Seller_iTgjdgiRqiPsn @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH

Full email below FYI:

Dear Seller,

selling account has been deactivated in accordance with Section 3 of the Business Solutions Agreement. Amazon’s Business Solutions Agreement can be found here.

Why is this happening?

We have reviewed your account and would like to confirm your identity.

How do I verify my identity?

To verify your identity, you need to complete virtual identity verification over a video interview. To reserve a time slot for the interview, fill out the form here.

After we receive your response on this form, we will invite you for the interview on one of your preferred time slots, 48 hours before the interview. After your verification interview is complete, we will review the results and respond with the outcome within 5 business days.

We’re here to help.

If you have any questions, contact Selling Partner Support.

@Seller_LX9N4yh4mYnHtHi, sorry for not replying. I didn't see your message. Hopefully you are sorted now, but I will answer anyway in case it helps anyone else reading.

I had to reserve 3 time slots (but I couldn't work out how to select 3 on the same day, so they were all on different days). I got an email asking me to upload the documents required, then I did the video call (there was a link in an email to join the call). The man on the call was very nice, patient and helpful. He asked for some verification info, and some info from my Amazon account (last order, tracking number etc) and said I would hear back within 4 working days. The Mexico account was reactivated on the same day. I took the required screenshots (of the reactivation email, merchant ID and account health page) and uploaded them to the UK account, then the next day my UK account was reactivated. My funds are due to be transferred in 2 weeks and I still have the buy button.

@Seller_XUNeUuvrQDpgP Thank you very much for your help. I found the notifications. I have done the video call, sorted the Mexico/US account and managed to get my UK account unlocked. To save me starting a new post, I was wondering if you would be able to assist with my next problem.

My UK account is now at risk of deactivation because I lost an A-Z appeal. I don't sell in large volumes, so only 1 problem has taken me over the 1% target. My buyer didn't receive their order, but I received no communication (until the A-z email). The courier lost my parcel, which I believe is an issue out of my control so I appealed, but the appeal failed because Amazon believe that the Yodel tracking number is invalid, but it is the correct tracking number. I have 100% valid tracking rate (plus the tracking number works on the Yodel website). Are you able to help me to re-appeal? Thank you.

Hello @Seller_CbwHzxtZ0WP5C,

I am Spencer with Amazon.

I checked with our partner team and they are unread notification regarding your account.

You can find them by clicking on:

Menu > Performance > Performance Notifications.

Let me know if I can be of help.

Regards, Spencer

Can anyone please explain What is the time frame for a seller to respond to an A to Z claim, officially by Amazon? in the UK? Review staff instantly opening A to Z claim for delayed or lost items, issued instant refund, and instant ODR markdown.

One of our customers placed an order with us and requested a cancellation shortly. We cancelled the order 11 days ago, and the customer just left us 1-start seller feedback saying, "Cancelled this order still not received a refund."

Isn't that should be Amazon's responsibility to refund the customer when the order is cancelled? They say that they cannot remove the feedback as it is "a direct reflection of their Amazon shopping experience" and tell us that we should contact the customer even though the contact buyer button is gone!

Same happened to me. Cancelled order on behalf of the customer still customer left e 1 Star feedback with "Haven't received Refund" on my seller feedback.

Okay yours is different to mine. I get 8040 error and I delete all the Parent and Children then I can relist about 15 minutes later and it all works okay.

Mine are all FBM. I have largely quit FBA except for a small amount of fast selling cards. All the clothing which are the variation listings are no longer in FBA.

There were many reasons why I quit FBA but one of those was that listings just went suppressed and there are times I can't fix them and they then just cost me money to get the stock back.

I am fed up with Amazon messing around with listings it just takes up so much of my time to fix them.

thats hit and miss for me. I did try deleting PA and CA and relisted after 72 hours without any solution.

Nit sure about your but mine are all FBA listings and keep paying fees without sale.