One of our customers placed an order with us and requested a cancellation shortly. We cancelled the order 11 days ago, and the customer just left us 1-start seller feedback saying, "Cancelled this order still not received a refund."

Isn't that should be Amazon's responsibility to refund the customer when the order is cancelled? They say that they cannot remove the feedback as it is "a direct reflection of their Amazon shopping experience" and tell us that we should contact the customer even though the contact buyer button is gone!

Okay yours is different to mine. I get 8040 error and I delete all the Parent and Children then I can relist about 15 minutes later and it all works okay.

Mine are all FBM. I have largely quit FBA except for a small amount of fast selling cards. All the clothing which are the variation listings are no longer in FBA.

There were many reasons why I quit FBA but one of those was that listings just went suppressed and there are times I can't fix them and they then just cost me money to get the stock back.

I am fed up with Amazon messing around with listings it just takes up so much of my time to fix them.

Although you can earn up to £1000 in any tax year before you have to register with HMRC as a sole trader and by the sounds of it, the OP doesn't expect to make that much in a year if they only expect to sell 10-20 copies of their book.

From Gov.uk "Who must send a tax return ; you were self-employed as a 'sole trader' and earned more than £1,000" 6/4/24

I am new to Seller and opened an Individual account. I want to sell one single item, my self-published book. I Add Product, put the book’s ISBN in the Category and fill in everything else required. It appears in My Inventory and I get an email saying it will be available for purchase in 15 minutes. But it never does. Seller helpdesk tells me my listing ’is not currently assigned to a product category, therefore is not searchable’. It tells me to complete the following steps. First go to Edit and select Product Identity and then fill in ‘Recommended Browse Nodes/Item Type Keyword’ BUT THERE IS NO PRODUCT ID to be found. Heldesk told me it is under Product Description… but when I click on that I get a message saying ‘Restricted Edit Permissions. As you are not the brand owner for this product…’ etc. It stops me filling out anything under Brand Description’, (It is my own self-published book but, when registered, Nielsen book registry automatically lists all books on Amazon.) Helpdesk then tell me, as an alternative, to ‘Toggle Advanced View’ BUT THERE IS NO ‘ADVANCED VIEW option to toggle. I am now on my 10th case with Help about this over two weeks and can’t get them to understand that it is not possible to carry out their instructions, despite sending screenshots to show I can’t fill out Product Details and there is no ‘Advanced View option. Please, please… can anyone else suggest anything and put me out of my misery?

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

Hi

Looking for some help from moderators please?

Our base reserve policy is due to come into place 19 June, we had an email that said we could apply for an extensions.

It requested we email eu-uk-reserve-policy-extension@amazon.co.uk

We have emailed requesting an extension due to the extra cash flow problem the news about VAT on fees will cause. Should I have included our merchant token?

I have emailed twice now and got now reply -

How do I know that they have the email, what timescale should I be waiting on?

Any advise

It is business critical so even a no would be better than a no reply if you see what I mean!

Hello Sarah, I have the same issue with Spain. for more than 15 month. from about Feb last year. I have tried everything. Naturally I have put my account there on holiday mode can you please help? They keep telling me the relevant department will get back in touch with e because they don't see any problems with me account. Can you also help me?

Hi Sarah, yes we did - here is the case ID: 9771277802. The status is ''transferred''.

I have also talked with the payment team via account support they accelerated the case to payment team but we haven't received any answers from the payment team since April 11, 2024.

Good Afternoon

I am just looking for some community support. We had our account suspended on the 31st January for violating a Section 3 Policy. Specifically shipping orders after we had marked them as shipped.

We have been going back and forth with Amazon ever since. Supplying Plan of Actions and also supporting documents but to no avail.

We did use Maersk Shipping services in the Netherlands as a shipping aggregator. We would ship parcels daily and have them collected from Maersk who then forwarded them to the final mile couriers.

In January we did receive a lot of enquiries on tracking. Our Shopify store at the time submitted the Maersk shipping number to amazon rather than the Final mile courier e.g. Hermes or Colis Prive.

At that time we had 14 delivery enquiries and on each one we updated the tracking number to the final mile courier. Now I think this has gone one or 2 ways. When we updated the order I can see from the data extract on Amazon that the updated shipping info day is now showing as the dispatch day. example we shipped an order on the 3rd January, it didn't arrive, customer contacted us on say the 20th and we updated the tracking. The Amazon order extract now shows the 20th as day shipped (though original date shows in front end)

Could this be a technical error that has flagged these orders and we now have 14 orders showing as shipped after we originally shipped them?

Has anyone else had this issue?

Thanks in advance

Hey everyone,

We haven't received any payments from our Amazon UK Seller Account since 14/05/2023, and now we've got over 10K GBP just sitting there. This money is really important for us to keep things running smoothly.

Our account is in good standing—no flags, no violations, no outstanding claims or chargebacks. Our account health is great, and we've never had any A-Z claims opened against us.

Has anyone else experienced something like this? Any tips on how to get this sorted quickly? We're desperate to get this resolved and would really appreciate any advice or guidance.

Thank you for your comments!