Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

Dear sellers,

Our freight company has told me that my order is supposed to be delivered to Amazon UK LBA4.

Due to LBA4 is busy, Amazon informed our freight partner to redirect the cargo to LTN7, does it affect the inventory update time? Does Amazon will finally internally move my cargoes to LBA4 from LTN7?

Thanks,

Also just be wary that any large refund may put you over the threshold where you should have become VAT registered.

So for example you were doing a 12 month turnover of £80k and got a VAT refund back of £15k then HMRC calculate your turnover to be £95k and you would need to become VAT registered (based on current threshold of £90k)

Thankyou, yes I did and I attached copies of about 10 post labels that they said had invalid tracking and copied the FAQ into the reply, so to say the least I was a bit surprised

Hi @Seller_XUNeUuvrQDpgP

Again the same issue with ASINs. Lost all BuyBox to all the ASINs.

After the BuyBox was lost, I spent so much to get the products ranked through PPC. Now, all that is lost as well.

This is the post of all my ASINs. Please help.

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/21e81fcb-efe8-4596-8cfd-723804bfaedb?

This month was going great and then lost the BuyBox again.

Please, I request you to help us.

Kindest Regards,

CC: @Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH@Seller_gAhPNiLrkfTcr

I'm getting nowhere with Seller Support (Live Chat & Phone), made a ticket asking for escalation, E-Mailed CEO's office and got a pretty rude reply, I'm at a total loss as to what to do. I have lost the buy box for ALL of my key products and best sellers, I am the brand owner, I am the only offer.

I am stunned at how little support there is from Amazon, I knew it was bad but I had no idea it was THIS BAD. Absolutely no transparency what-so-ever, nothing on performance notifications, account health is perfect, no violations, I am enrolled on the new Account Health Assurance scheme (which gave me peace of mind for all of 3 days).

With the CEO's office giving me the cold shoulder, seller support sending me links to 'Seller University', spending in excess of 10 hours trying almost everything on my account blindly, I'm at a complete loss sitting here with next to no sales. So my last resort is this... a mega thread... I'm hoping with enough people complaining about the issue, Amazon MAY acknowledge this problem as a bug/glitch before I have to file for bankruptcy (no exaggeration) and when they do, I also expect no apology or compensation.

I think we have to face different issues; one is the bots that change category, and then you have a set of candles under sports - golf etc. The other issues is sellers who create listings without thinking. My favourite has to be those that copy the text of the wholesaler's product page including things like:

"this wholesale product comes in a cartoon of 24 units",

"check our website for other similar products that your customers will love"

"EAN 52098900938942"

"Thinking of visiting our showroom? Drop us a line and you will get a 10% discount"

"assorted colours and sizes in each cartoon"

"This Purchase is 24 Units "

"RRP £24.99"

We always have to be careful where we list our offers as the risk of having returns is very high if there is misleading information, some customers also try it on at the first occasion. I am expecting a A-Z any minute now as a customer complained that she got only one pack when in the listing there is a photo with three packs. The title and description are ok this time, they clearly state it's ONE pack but still.. I told her to return it if not happy but she wanted a refund and keep the item

Thank you Stillhere. I have opened 12 cases with the Help people trying to find out what I am doing wrong. That has not been mentioned once. Millions of people self-publish books. Most sell very few copies. Nor will mine.... so it would be ridiculous to register as a business with its monthly payments when I will probably sell, at most, 10 or 20 copies of my book. What do other people do?

Quote: "I have opened 12 cases with the Help people trying to find out what I am doing wrong. That has not been mentioned once."

Probably because they have not properly read your question, and they would not know what you were trying to list. Sadly Seller Support (SS) are not as knowledgeable as other sellers, and mostly read from scripted replies, AND have been known to give out totally wrong advice.

Before you go any further you need to register with HMRC and wait for your UTR to come in the post,

I am new to Seller and opened an Individual account. I want to sell one single item, my self-published book. I Add Product, put the book’s ISBN in the Category and fill in everything else required. It appears in My Inventory and I get an email saying it will be available for purchase in 15 minutes. But it never does. Seller helpdesk tells me my listing ’is not currently assigned to a product category, therefore is not searchable’. It tells me to complete the following steps. First go to Edit and select Product Identity and then fill in ‘Recommended Browse Nodes/Item Type Keyword’ BUT THERE IS NO PRODUCT ID to be found. Heldesk told me it is under Product Description… but when I click on that I get a message saying ‘Restricted Edit Permissions. As you are not the brand owner for this product…’ etc. It stops me filling out anything under Brand Description’, (It is my own self-published book but, when registered, Nielsen book registry automatically lists all books on Amazon.) Helpdesk then tell me, as an alternative, to ‘Toggle Advanced View’ BUT THERE IS NO ‘ADVANCED VIEW option to toggle. I am now on my 10th case with Help about this over two weeks and can’t get them to understand that it is not possible to carry out their instructions, despite sending screenshots to show I can’t fill out Product Details and there is no ‘Advanced View option. Please, please… can anyone else suggest anything and put me out of my misery?