At the moment I have 1 "Product Authenticity Customer Complaints" in my Account Health, for which for some reason the invoice is not accepted by Amazon, even though the Wholesaler has already confirmed that the product is authentic. Other than that, no other problems.
But a bit of background: on June 12, my Account Health dropped to 132 due to the 3 IP complaints, and from about that date (actually, 4 days later) my sales dropped significantly
These Complaints have been resolved though, but I was wondering that although my AHR is now 248, maybe something in Amazon's system is still "stuck" and the system still doesn't give me the right to win BuyBox?
but that's just a thought.
Hi,
@Seller_z3k8APxGfbQEK@Seller_dWnjnh5FY7ZpS@Seller_AMDYByE1754kt@Seller_yRqzR0ZXUoeEk
The issue still persists, with Amazon not recognising weekend collection and deliveries.
We have checked our Royal Mail delivery performance and they are delivering 98% next day. On our Amazon eligibilities page it says this is 94%. Given Royal Mail are responsible for this, and they are one of the only 2 approved SFP couriers, it doesn't make sense why we are affected by this? We use Tracked 24 for all our consignments.
We have 99.9% on time shipment, 98.7% buy shipping usage, 0% cancellation. All green metrics on 1,654 orders in the last 7 days.
There is nothing more we can do to satisfy requirements, and yet still are severely harmed over the weekend period when we show incorrect slow delivery times. I estimate we are losing out on around £3-4k sales revenue per weekend, not to mention dropped listings and the increased overheads we have running a Saturday shift in our warehouse.
It seems this trail is going cold, @Seller_z3k8APxGfbQEK are there no further updates at all?
Thanks
I send around 100 large letters ( £1.55 ) per month and find that 20-30% dont have delivery confirmation - so it's worth checking delivery , even if you dont get a customer complaint , because you can claim compensation for all those without confirmation ... if each item is worth £20 that's an extra £200 - £300 per month compensation from royal mail .
very rarely have non delivery for tracked 48
@Seller_gAhPNiLrkfTcr
Every international order shared on the case, but I will put them here too:
026-5752979-6301150
026-0270343-0813132
026-3871232-2969135
204-0641378-5853119
206-8957484-3141968
026-2993885-8392328
202-2805417-8577108
206-0495792-6516339
205-7200474-8402733
026-0212724-0064333
203-6156959-9922710
205-6064477-1374735
026-8212876-1764333
026-0439289-8090743
205-8501800-9985114
203-2274352-3577909
204-6607214-3674720
026-4874786-9253140
205-7970417-4023520
026-0254545-5966717
206-8846676-6516322
202-7016543-5632344
204-4603846-4028355
206-6966064-8111549
205-3913883-2934749
206-5234943-9279549
203-5132865-8112368
202-7099000-6211500
202-0126082-0454750
203-2840909-0108339
203-5678604-9397156
206-4039971-8551565
204-7235299-7109956
203-5482508-0605961
205-1394106-2013908
204-7438026-9103514
202-2199894-4737961
206-7132336-7183559
203-8618442-8024319
203-3828860-0803531
205-7622202-4968360
202-2581372-2309910
203-5441930-3409117
203-0578961-2222709
026-8575919-2525152
205-8594055-7132340
026-3914740-2599567
205-3898688-0384316
206-8851814-3318708
206-1693492-1182740
202-5216916-2700319
205-4590432-2833915
204-8619724-7029907
203-2293279-5027508
204-0258762-1921142
203-4912352-5683521
206-7814358-7763564
206-1422600-2129157
202-6276154-4000322
205-1925754-6657166
204-3742024-2235529
204-0586579-1604323
026-3617844-7751519
203-4225754-6558727
026-1314978-1961138
205-8942564-5979531
203-6346428-2172332
204-3088038-6339526
206-4875228-2160344
205-4604015-4219552
204-6426690-9644367
203-7033642-6091509
203-9523160-2513957
203-8779599-9869968
205-7754690-4055515
026-7631461-8897936
206-8683961-6112314
206-2453598-3775529
203-1975444-2493938
204-1575593-4372332
206-6006198-9029952
203-7251367-7643569
204-1750691-8495568
206-5962108-3503518
206-6892428-2821946
204-5391355-0975550
206-3988729-7357111
204-3704644-1520307
203-4125826-1050747
202-2918329-0022732
204-6701443-1795562
204-5701687-6973921
204-3975684-2787567
204-2200409-1194758
203-1954544-2370723
204-9161316-8492311
202-2919040-5889125
205-2273229-8852309
204-7648921-0041963
202-2505960-5869123
204-6944061-7469944
202-4600214-3751523
026-8410722-8873158
203-4867975-2237915
204-0723740-6478764
205-0252945-6449104
206-4527153-7202701
206-6062588-1324362
204-2695856-7645901
202-1037002-7566740
205-7807717-3561158
026-5270466-4917960
204-2387277-5759549
026-1732076-6889105
026-8289415-0949907
206-2090737-7015556
204-0529314-2095545
205-7686917-3432307
026-8227893-7904356
203-4893622-4983523
203-0297909-9227500
205-7703891-5863514
204-5699805-1557946
202-6450395-6069143
203-7529247-2121146
026-0340963-5201961
203-4184836-4007559
206-0300102-6498729
026-8971852-0979546
206-7968968-2121919
204-6877027-6180313
203-1210165-5729149
202-4826576-8033164
205-1377949-1641935
204-5525457-6349939
203-5681149-8187500
204-4194015-0446728
204-3279791-0309928
205-0118440-2240356
026-2083964-2469112
203-0972028-4676345
204-0805195-6126722
205-1562553-3739513
205-5632646-6385146
206-7898621-2897124
205-5697825-0477150
026-9238146-3949168
203-2939251-1531530
026-5721863-7714710
206-9864006-4130752
204-1840425-3078715
026-1522496-7777939
204-9455983-1754713
203-2259986-6596337
205-3436012-6313143
206-2939520-5813115
202-5886229-0743554
204-8548772-3834765
026-6894630-8677152
026-6735623-2709121
026-9178163-6524336
203-6469301-9872344
206-8507515-1325114
026-4166355-8377163
206-6216926-7202703
202-8444783-3353911
202-9328901-2935537
026-3013581-1873914
202-9164279-1854749
204-2835873-7185966
203-5873616-0297951
203-0972028-4676345
203-1070703-2789128
204-1202649-0156320
206-8186178-0313110
026-8769953-6535540
026-6193616-6304323
203-8597017-0329949
206-5789927-0953921
202-1388659-6064326
202-7143134-7040367
206-6379957-9123561
203-5412127-1266755
203-8207007-8169915
205-1496813-4075540
206-4866098-7298745
203-6672449-7125108
204-1437665-5997115
204-2684645-2964367
026-4327342-9788348
206-2999026-6941158
202-4319753-3009965
203-9074413-8852369
206-4052807-3209118
202-1714209-0166701
204-7750105-0907509
205-9139305-3153928
206-2796376-4751548
203-5972970-1197138
202-7131613-2517129
206-5433541-5630738
202-4747794-3059534
202-4625442-7817133
203-4740609-5304348
205-9134854-4461953
203-8929612-5086731
026-8591349-1879519
206-5090622-6654744
202-6396613-2249934
203-0654000-9700324
206-8683303-1219539
202-5522209-7929128
026-8900608-8417953
204-0815474-5158765
205-7563946-9832328
205-6763165-6813957
206-9910969-7125967
204-7703204-5852361
206-3709844-7409108
204-5622937-5866719
203-0124887-9365124
205-8752169-1441169
206-9377947-7345113
204-5076653-6578728
202-3381322-3591511
206-3706481-8453959
026-0788925-2559522
202-2032673-1925905
202-6582614-8009925
202-4549493-0487541
204-4380868-6269134
203-7926629-6871510
204-5885519-0217114
205-5786006-9119515
203-8246124-1025161
205-6223203-0093958
204-3004761-1448323
203-4937164-0661951
026-7306684-3417149
204-2489413-8772348
026-6631485-5761916
026-5324019-1776339
203-1832590-0963554
205-9378591-2321944
206-9962985-3177958
202-0593303-4598706
204-1717625-8050711
202-3016792-6405924
206-4246687-6753940
026-7904362-5125117
205-1791081-0203569
202-9438129-1141924
203-9046965-1062725
205-5882142-0414718
026-6471333-6831550
206-2772383-5404366
203-2427856-9491558
202-5631336-8153152
202-6069145-0186744
203-9319149-6855537
204-0443765-1917947
205-7513789-1129160
026-9670335-0443506
202-0446041-0648312
204-7391751-8128340
026-8303848-4281965
205-4338939-3130743
203-9382823-1972315
205-9307011-2794702
026-3276956-5561922
The only change has been 3 more orders added to the report since I posted in this thread about the issue.
Impacted order ID's:
205-7162696-0786759
205-6550740-3417968
204-9624407-9629969
203-1991753-0377145
203-9946196-8243529
026-9386393-9265947
202-1104948-7343544
206-6185055-8374729
204-9624407-9629969
Total waste of time reporting anything like this to seller support. We gave up doing that years ago. Most issues require 20+ responses, weeks to resolve, constant auto replies, nobody taking ownership of the problem, and then we are usually told that nothing can be done for any number of reasons.
When this happens we just sell through eBay instead.
Amazon are losing thousands in fees from us because of the huge volume of products that we cannot sell on Amazon because of issues like this - I am talking thousands of products which cannot be added.
Hello. our account was deactivated on 11 april 2024 and funds were hold. upon enquiry with multiple teams on emails, we waited for 60 days. now today on 21 june 2024 we had our interview call done for identity verification. we received email after the interview as mentioned below. i would like to know when the funds will be released as the person only verified my passport and ask few basic questions only. it went smooth. and what enforced team they talking about? as my account deactivated due to recent VAT issue. i will resolve it with the team once the funds will be released as per amazon withhold policy.
@Seller_z3k8APxGfbQEK@Seller_hnDMgUKxMh1V4@Seller_Huz6FT08OxHAR@Seller_yk3kzHpjMMa4B your help will be appreciated if you could get this sorted asap and get my funds released please.
Just need look at your margin & not worry about what other sellers are doing.For me,25% is minimum I know many sellers run at a margin way lower there's lots of busy fools on here. I currently average 35-40% daily/monthly.If any sku drops below 25% I just dump it & move on
it depends on the product, if I have a product that sells relatively well, have few or no returns, doesn't require much packaging, I am happy with 15%/20%. I agree with you, it's important to focus on the bottom line, what other sellers do or how much you sell is not important. I am up 67% from last June and yet I sell less products.
Hi,
I have an ongoing issue with Amazon & Royal mail, this is the third time this has happened now.
I send an item via Royal Mail special delivery, parcel gets delayed, customer complains, Amazon refund order in full. Item then gets delivered to the customer who has been refunded, customer of course ignores any correspondence i send, i attempt to claim via Royal Mail but they deny my claim & state they have 8 days to deliver a Special Delivery parcel... despite it being a 24 hour service.
I cannot seem to win. I wouldn't mind so much but these are mobile phones costing up to £1000. It's just totally unacceptable and I'm getting sick to the back teeth of continuously losing large sums of money due to incompetence and flawed systems.
I alternate between Royal Mail & DPD, however DPD have rejected every claim of mine despite them losing numerous parcels. These huge companies are despicable and i can't think of any way around this issue. Has anybody got ANY advice?