In reply to: Seller_XUNeUuvrQDpgP’s postby Seller_CbwHzxtZ0WP5C
@Seller_XUNeUuvrQDpgP Thank you very much for your help. I found the notifications. I have done the video call, sorted the Mexico/US account and managed to get my UK account unlocked. To save me starting a new post, I was wondering if you would be able to assist with my next problem.
My UK account is now at risk of deactivation because I lost an A-Z appeal. I don't sell in large volumes, so only 1 problem has taken me over the 1% target. My buyer didn't receive their order, but I received no communication (until the A-z email). The courier lost my parcel, which I believe is an issue out of my control so I appealed, but the appeal failed because Amazon believe that the Yodel tracking number is invalid, but it is the correct tracking number. I have 100% valid tracking rate (plus the tracking number works on the Yodel website). Are you able to help me to re-appeal? Thank you.
Has anyone noticed a significantly higher ACOS today compared to yesterday? Perhaps Amazon is late in updating the data, but this isn't very common. Yesterday, my ACOS was 20%, but today it's 115%, which is abnormal. I haven't made any drastic changes to my campaigns. Any insights would be appreciated! thank you
Beginning 24 July 2024, these products must have a Transparency 2D barcode or serial number barcode in order to be listed on Amazon.com and dispatched to Amazon customers. You are responsible for ensuring that a Transparency 2D barcode or serial number barcode is on each of these products before dispatching them directly to customers.
I sell products and ship by myself as I am not registered as FBA.
In reply to: Seller_FQHkqHJI5SqTh’s postby Seller_iZL0ysZFrLJmN
Although you can earn up to £1000 in any tax year before you have to register with HMRC as a sole trader and by the sounds of it, the OP doesn't expect to make that much in a year if they only expect to sell 10-20 copies of their book.
From Gov.uk "Who must send a tax return ; you were self-employed as a 'sole trader' and earned more than £1,000" 6/4/24
We have been trying to submit HACCP docs for nearly 2 months now. We are confident that our docs are compliant with Amazon as we have used this same format for previous listings this and last year. We constantly receive rejections and automated replies for nearly 2 months which is taking a huge amount of time to submit and follow up. When we call seller support we wait and then always get disconnected, and nobody has the courtesy to re-dial us which means we have to dial and start the conversation again. We have product pages that have been removed and we are losing 2 months of sales which is unacceptable. Are we alone or have other sellers seen this acute deterioration of service standards from seller support? And should sellers be able to seek compensation for lost sales when they are 100% compliant.
Is anyone facing any ad results in data update delayed or does the data updated look abnormal if compared with the previous day? especially order conversion on 18th June 2024 ads performance results.
because normally our UK Amazon STORE PPC ads campaign will generated at least 25 order conversion and above daily but suddenly dropped to 2 order converted only on 18th June 2024 and its never happened before even i checked 1 day earlier which is 17th June ads result also had converted 35 orders .
I have check for all the campaign budget utilization , BuyBox Availability and son on but all seems normal .
In reply to: Seller_PgCTmToJiXwHe’s postby Seller_hgWr16CS93TNM
This happening over and over... fixed then off again. no one seem to be looking into this or applying a fix to resolve this ongoing problem. We have gone from 100 sales a day to 0
I didn't realise Amazon was going to calculate EPR in France until I received an invoice for over 600 Euros for packaging that should not be charged at any more than 20 Euros. This is because Amazon have taken it upon themselves to base my packaging on other 'similar' products, and incorrectly included a lot of plastic packaging, which I do not use.
I have been trying for over 4 months now to resolve this but get nothing but the same automated email replies from Seller 'Support'.
Does anyone know a way to resolve this? The funds were taken from my seller account and I want them refunded!
In reply to: Seller_Hlb0vD6yOvI0U’s postby Seller_3Nr4m7GJm5Vzq
Exactly the same has happened with me
This time i tried adding a different card, im now unable to add a card for 24 hours.
I have prime orders than need dispatching today and am unable to do so due to being locked out of amazon. I have opened a support case and they have been no help at all
Now my prime orders will not go in time and we will end up losing our amazon prime badge due to no fault of our own. Not really sure where to go from here?