Hi,

@Seller_z3k8APxGfbQEK@Seller_dWnjnh5FY7ZpS@Seller_AMDYByE1754kt@Seller_yRqzR0ZXUoeEk

The issue still persists, with Amazon not recognising weekend collection and deliveries.

We have checked our Royal Mail delivery performance and they are delivering 98% next day. On our Amazon eligibilities page it says this is 94%. Given Royal Mail are responsible for this, and they are one of the only 2 approved SFP couriers, it doesn't make sense why we are affected by this? We use Tracked 24 for all our consignments.

We have 99.9% on time shipment, 98.7% buy shipping usage, 0% cancellation. All green metrics on 1,654 orders in the last 7 days.

There is nothing more we can do to satisfy requirements, and yet still are severely harmed over the weekend period when we show incorrect slow delivery times. I estimate we are losing out on around £3-4k sales revenue per weekend, not to mention dropped listings and the increased overheads we have running a Saturday shift in our warehouse.

It seems this trail is going cold, @Seller_z3k8APxGfbQEK are there no further updates at all?

Thanks

I send around 100 large letters ( £1.55 ) per month and find that 20-30% dont have delivery confirmation - so it's worth checking delivery , even if you dont get a customer complaint , because you can claim compensation for all those without confirmation ... if each item is worth £20 that's an extra £200 - £300 per month compensation from royal mail .

very rarely have non delivery for tracked 48

@Seller_gAhPNiLrkfTcr

Every international order shared on the case, but I will put them here too:

026-5752979-6301150

026-0270343-0813132

026-3871232-2969135

204-0641378-5853119

206-8957484-3141968

026-2993885-8392328

202-2805417-8577108

206-0495792-6516339

205-7200474-8402733

026-0212724-0064333

203-6156959-9922710

205-6064477-1374735

026-8212876-1764333

026-0439289-8090743

205-8501800-9985114

203-2274352-3577909

204-6607214-3674720

026-4874786-9253140

205-7970417-4023520

026-0254545-5966717

206-8846676-6516322

202-7016543-5632344

204-4603846-4028355

206-6966064-8111549

205-3913883-2934749

206-5234943-9279549

203-5132865-8112368

202-7099000-6211500

202-0126082-0454750

203-2840909-0108339

203-5678604-9397156

206-4039971-8551565

204-7235299-7109956

203-5482508-0605961

205-1394106-2013908

204-7438026-9103514

202-2199894-4737961

206-7132336-7183559

203-8618442-8024319

203-3828860-0803531

205-7622202-4968360

202-2581372-2309910

203-5441930-3409117

203-0578961-2222709

026-8575919-2525152

205-8594055-7132340

026-3914740-2599567

205-3898688-0384316

206-8851814-3318708

206-1693492-1182740

202-5216916-2700319

205-4590432-2833915

204-8619724-7029907

203-2293279-5027508

204-0258762-1921142

203-4912352-5683521

206-7814358-7763564

206-1422600-2129157

202-6276154-4000322

205-1925754-6657166

204-3742024-2235529

204-0586579-1604323

026-3617844-7751519

203-4225754-6558727

026-1314978-1961138

205-8942564-5979531

203-6346428-2172332

204-3088038-6339526

206-4875228-2160344

205-4604015-4219552

204-6426690-9644367

203-7033642-6091509

203-9523160-2513957

203-8779599-9869968

205-7754690-4055515

026-7631461-8897936

206-8683961-6112314

206-2453598-3775529

203-1975444-2493938

204-1575593-4372332

206-6006198-9029952

203-7251367-7643569

204-1750691-8495568

206-5962108-3503518

206-6892428-2821946

204-5391355-0975550

206-3988729-7357111

204-3704644-1520307

203-4125826-1050747

202-2918329-0022732

204-6701443-1795562

204-5701687-6973921

204-3975684-2787567

204-2200409-1194758

203-1954544-2370723

204-9161316-8492311

202-2919040-5889125

205-2273229-8852309

204-7648921-0041963

202-2505960-5869123

204-6944061-7469944

202-4600214-3751523

026-8410722-8873158

203-4867975-2237915

204-0723740-6478764

205-0252945-6449104

206-4527153-7202701

206-6062588-1324362

204-2695856-7645901

202-1037002-7566740

205-7807717-3561158

026-5270466-4917960

204-2387277-5759549

026-1732076-6889105

026-8289415-0949907

206-2090737-7015556

204-0529314-2095545

205-7686917-3432307

026-8227893-7904356

203-4893622-4983523

203-0297909-9227500

205-7703891-5863514

204-5699805-1557946

202-6450395-6069143

203-7529247-2121146

026-0340963-5201961

203-4184836-4007559

206-0300102-6498729

026-8971852-0979546

206-7968968-2121919

204-6877027-6180313

203-1210165-5729149

202-4826576-8033164

205-1377949-1641935

204-5525457-6349939

203-5681149-8187500

204-4194015-0446728

204-3279791-0309928

205-0118440-2240356

026-2083964-2469112

203-0972028-4676345

204-0805195-6126722

205-1562553-3739513

205-5632646-6385146

206-7898621-2897124

205-5697825-0477150

026-9238146-3949168

203-2939251-1531530

026-5721863-7714710

206-9864006-4130752

204-1840425-3078715

026-1522496-7777939

204-9455983-1754713

203-2259986-6596337

205-3436012-6313143

206-2939520-5813115

202-5886229-0743554

204-8548772-3834765

026-6894630-8677152

026-6735623-2709121

026-9178163-6524336

203-6469301-9872344

206-8507515-1325114

026-4166355-8377163

206-6216926-7202703

202-8444783-3353911

202-9328901-2935537

026-3013581-1873914

202-9164279-1854749

204-2835873-7185966

203-5873616-0297951

203-0972028-4676345

203-1070703-2789128

204-1202649-0156320

206-8186178-0313110

026-8769953-6535540

026-6193616-6304323

203-8597017-0329949

206-5789927-0953921

202-1388659-6064326

202-7143134-7040367

206-6379957-9123561

203-5412127-1266755

203-8207007-8169915

205-1496813-4075540

206-4866098-7298745

203-6672449-7125108

204-1437665-5997115

204-2684645-2964367

026-4327342-9788348

206-2999026-6941158

202-4319753-3009965

203-9074413-8852369

206-4052807-3209118

202-1714209-0166701

204-7750105-0907509

205-9139305-3153928

206-2796376-4751548

203-5972970-1197138

202-7131613-2517129

206-5433541-5630738

202-4747794-3059534

202-4625442-7817133

203-4740609-5304348

205-9134854-4461953

203-8929612-5086731

026-8591349-1879519

206-5090622-6654744

202-6396613-2249934

203-0654000-9700324

206-8683303-1219539

202-5522209-7929128

026-8900608-8417953

204-0815474-5158765

205-7563946-9832328

205-6763165-6813957

206-9910969-7125967

204-7703204-5852361

206-3709844-7409108

204-5622937-5866719

203-0124887-9365124

205-8752169-1441169

206-9377947-7345113

204-5076653-6578728

202-3381322-3591511

206-3706481-8453959

026-0788925-2559522

202-2032673-1925905

202-6582614-8009925

202-4549493-0487541

204-4380868-6269134

203-7926629-6871510

204-5885519-0217114

205-5786006-9119515

203-8246124-1025161

205-6223203-0093958

204-3004761-1448323

203-4937164-0661951

026-7306684-3417149

204-2489413-8772348

026-6631485-5761916

026-5324019-1776339

203-1832590-0963554

205-9378591-2321944

206-9962985-3177958

202-0593303-4598706

204-1717625-8050711

202-3016792-6405924

206-4246687-6753940

026-7904362-5125117

205-1791081-0203569

202-9438129-1141924

203-9046965-1062725

205-5882142-0414718

026-6471333-6831550

206-2772383-5404366

203-2427856-9491558

202-5631336-8153152

202-6069145-0186744

203-9319149-6855537

204-0443765-1917947

205-7513789-1129160

026-9670335-0443506

202-0446041-0648312

204-7391751-8128340

026-8303848-4281965

205-4338939-3130743

203-9382823-1972315

205-9307011-2794702

026-3276956-5561922

Fellow sellers, I'm seeking some advice on a frustrating situation I've encountered with another seller undercutting repeatedly.

I initially found a product with great profit margins over 100% ROI and there is about 10-15 sellers. I matched the current Buy Box price and sales were going well for about a month. Then yesterday, another seller started hugging the Buy Box, going just 1p below the current buy box.

It's evident they are using a repricing tool to constantly undercut the lowest price by 1p in order to solely maintain the Buy Box themselves. While I understand the motivation to capture all the Buy Box sales, it's exasperating when sellers configure repricers so aggressively just to box others out.

This particular seller has over 200 seller feedbacks, so they are an experienced seller who surely understands pricing strategies. As a result of their relentless undercutting, my potential ROI on this product has plummeted from over 100% down to only 5-10%.

I've now sold out of my inventory for this item. My question for everyone reading is would you continue sourcing more of this product knowing you'll likely just enter another Buy Box battle? Or would you cut your losses and move on to other products?

I'm all for healthy price competition, but it feels unethical when sellers setup repricers to continuously undercut by the smallest increments just to own the Buy Box. I wish we could agree as a seller community to share the Buy Box rather than trying to monopolize it. But I realize that's unlikely to happen.

Any thoughts or advice on how to approach this type of situation would be appreciated.

Here's to better seller karma for all of us.

The only change has been 3 more orders added to the report since I posted in this thread about the issue.

Impacted order ID's:

205-7162696-0786759

205-6550740-3417968

204-9624407-9629969

203-1991753-0377145

203-9946196-8243529

026-9386393-9265947

202-1104948-7343544

206-6185055-8374729

204-9624407-9629969

Total waste of time reporting anything like this to seller support. We gave up doing that years ago. Most issues require 20+ responses, weeks to resolve, constant auto replies, nobody taking ownership of the problem, and then we are usually told that nothing can be done for any number of reasons.

When this happens we just sell through eBay instead.

Amazon are losing thousands in fees from us because of the huge volume of products that we cannot sell on Amazon because of issues like this - I am talking thousands of products which cannot be added.

Hello. our account was deactivated on 11 april 2024 and funds were hold. upon enquiry with multiple teams on emails, we waited for 60 days. now today on 21 june 2024 we had our interview call done for identity verification. we received email after the interview as mentioned below. i would like to know when the funds will be released as the person only verified my passport and ask few basic questions only. it went smooth. and what enforced team they talking about? as my account deactivated due to recent VAT issue. i will resolve it with the team once the funds will be released as per amazon withhold policy.

@Seller_z3k8APxGfbQEK@Seller_hnDMgUKxMh1V4@Seller_Huz6FT08OxHAR@Seller_yk3kzHpjMMa4B your help will be appreciated if you could get this sorted asap and get my funds released please.

Just need look at your margin & not worry about what other sellers are doing.For me,25% is minimum I know many sellers run at a margin way lower there's lots of busy fools on here. I currently average 35-40% daily/monthly.If any sku drops below 25% I just dump it & move on

it depends on the product, if I have a product that sells relatively well, have few or no returns, doesn't require much packaging, I am happy with 15%/20%. I agree with you, it's important to focus on the bottom line, what other sellers do or how much you sell is not important. I am up 67% from last June and yet I sell less products.

Seller_soBD2wwhsVOww

For me,25% is minimum I know many sellers run at a margin way lower there's lots of busy fools on here. I currently average 35-40% daily/monthly.If any sku drops below 25% I just dump it & move on

Hi,

I have an ongoing issue with Amazon & Royal mail, this is the third time this has happened now.

I send an item via Royal Mail special delivery, parcel gets delayed, customer complains, Amazon refund order in full. Item then gets delivered to the customer who has been refunded, customer of course ignores any correspondence i send, i attempt to claim via Royal Mail but they deny my claim & state they have 8 days to deliver a Special Delivery parcel... despite it being a 24 hour service.

I cannot seem to win. I wouldn't mind so much but these are mobile phones costing up to £1000. It's just totally unacceptable and I'm getting sick to the back teeth of continuously losing large sums of money due to incompetence and flawed systems.

I alternate between Royal Mail & DPD, however DPD have rejected every claim of mine despite them losing numerous parcels. These huge companies are despicable and i can't think of any way around this issue. Has anybody got ANY advice?