hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Hi All

I currently sell a brand on Amazon owned by my Uncle. He has separate amazon account where the original listings were created but hasn't sold for last few years. He keeps the account open because we were worried the listings might disappear and wanted to have option to sell again. The brand is registered and my account is admin on the brand so I have access to a+ etc. He now wants to fully retire and sell me the brand/trademark. As he still pays £30 a month account fees.

1. I am worried if deletes his account the listings might disappear also. I assume they are stored in the brand registry so can someone assure me the listings will still be available and active on my account?

2. If I do buy the trademark do I tell brand registry about the change and move from admin to owner or is that not possible is admin the most I can be? If he deletes his account will the brand pass onto me in brand registry automatically or is there going to be some unforeseen issues?

Hello, I have been talking to amazon for weeks now about inventory that we sent that they claim the contents didnt arrive.

The next step would be to take them to small claims court. Has anyone done this before?

Just to explain what happened: we send boxes to Amazon on 1 May 2024 via their own UPS service. They were tracked and delivered. The boxes were 15kg each (two inner cartons) with 32 units per box (around 330g each). Totalling 64 units.

They started checking them in, then weeks passed and the checked in quantity stayed on 0. It then eventually said that the shipment was complete and that it was short by 64 units(!).

I made the online request on the shipment for a review, and they said they recounted the stock across the warehouse and found 3 extra products of ours, but a different SKU (I assume this was nothing to do with the shipment, but just three extra items after a re-count)

I contacted them and asked them to investigate, after two weeks they came back and said that the investigation was complete and that they didnt receive any goods. They scanned in the boxes, the boxes were 15kg each. So how on earth have no items been checked off. According to their logic the boxes must have been empty because, of course, they cant possibly have lost the stock or boxes somewhere.

Is the next step making a claim through the courts? Any advice would be appreciated.

We have a customer bought 4 different cravats all shipped together as it was one order. Customer has opened a return for 3 cravats and has been provided 3 different return labels by Amazon at our cost. Surely customer should only receive one returns label for the order rather that 3?

We have seen a big increase in customers orders “for choice” and sending lots of items back via the free returns label as a result our returns rate on Amazon is three times higher than eBay.

How did sellers do during Fathers Day gifting this year? In comparison to last year we are 30% down, very poor sales...

I received an e-mail for KYC verification on April 18th.

and my payments were not stopped

When I did not receive a response for a long time after my last document submission on April 30, I accepted the warning on my home page and my payments were stopped.

and this situation depresses me

I read on the forum accounts that were verified within 3 days and accounts that were verified within 3 months.

The sad thing here is that I stopped my payments myself.

I can't post a topic in the right place, I can't reach the mods that help everyone :(

I opened more than 4 cases and contacted them by phone 3 times.

And I'm constantly told I have to wait

and I can't tag anyone. I can't find the managers in the tags

Requesting a MOD help me get to the bottom of this. All of my listings have been made inactive in all of the European countries pending my identity verification. (We do millions a year on amazon UK+DE + rest of EU , so each day we are losing many thousands of dollars in revenue)

Amazon says you have 60 days to provide this information or your account will be disabled. Their first contact with me was May 21 2024, they disabled my account June 12, 2024. I have been dealing with this for over a week now. Each time they contact me, they ask for more documents without explanation. Why don't they just ask me for everything they need right away? Why did they go against their policy and disable my selling account before the 60 day period? Can a mod please help? I've had 7-8 calls to the account health team and they are zero help.

Timeline went as follows:

1. May 21, received first email requesting identity verification docs.
2. May 27, second email second email requesting identity verification docs.
3. May 28 I received a call and email. I said that I was on vacation from May 20-30 and would get to it as soon as possible. I noted in the emails it said I had 60 days.
4. June 12, account deactivated with (Action Required) Information needed for selling account. One of the following documents issued within the last 180 days:

-- A fictitious business name statement

-- A "doing business as" (DBA) document

-- A valid (not expired) business license

-- A document confirming payment of income tax or self-employment tax

I provided them with A EIN business license from the IRS, and a scanned copy of my passport. They asked for more.

5. June 12, Hours after I sent the EIN, they sent another email asking for more documents. Account is still deactivated. (Action Required) Information needed for selling account.

One of the following documents issued within the last 180 days:

-- A fictitious business name statement

-- A "doing business as" (DBA) document

-- A valid (not expired) business license

-- A document confirming payment of income tax or self-employment tax

I provided my DBA and a Bank account statement with my DBA in the title and my address and full name clearly stated on the PDF. The next day, they asked for more.

6. June 13th. They asked for a "Certified bank letter" with the following requirements.

-- The document must be dated within the last 180 days.

-- The document must show the bank name and the bank logo.

-- The document must be signed or stamped by the bank.

-- The document must include the account holder's name, residential address, and bank account number.

I went to my bank and they created a certified letter, stating my full name, my DBA, the full account name, and everything they provided on their certified letterhead. I even took a photo, holding up the letter, and my passport, inside the bank, and sent that as well.

7. June 17th. They asked for MORE documents. Address verification documents:

Here is what they are requesting. Keep in mind, I have already submitted my bank statement. So they are requesting the same document twice here.

For the primary contact person, provide a copy of a proof of address document. We can accept any of the following documents:

-- Council tax bill

-- Utility bill (gas, water, electricity, TV, internet, mobile phone, or landline)

-- Bank statement (Documents issued by a financial services provider, such as third-party providers or online digital banks, are not acceptable as a proof of address.)

-- Credit union or building society statement

-- Credit card statement or bill

-- Mortgage statement

-- Rent receipt from a local council or letting agent

-- Benefits agency letter (such as from the Department for Works & Pensions, Job Centre Plus, or Veterans Agency) confirming your rights to benefits

Ensure that the document meets the following criteria:

-- The document must show the individual’s name and residential address, as well as the provider’s logo.

-- The document must be dated within 180 days.

-- For a council tax bill only, the document must be valid for the current tax year.

-- The document must not be a screenshot.

-- The information in the document must match the information in your Seller Central account.

So I sent them a SCANNED copy, of my mortgage statement. Since they didn't accept the PDF download of my bank statement.

Based on amazon's own policy, it would appear my account was disabled before it should have. Not to mention the ridiculous amount of documents they are asking for. Every email, I give them what they want. Why are they asking for more? Why not just ask for it all at once? What else do they need from me? What will they ask for next? DNA sample? At this point, I don't care what I have to do, I just need my account active so I can continue selling. It's not just the money lost, that I can never get back, its the ranking we lost, which will take weeks if not months to get back. The losses are staggering, and for an account of our size, to be going 4 days in-between contact, is blowing my mind.

I did not want to post, but I just don't know what more I can do, im losing my mind over this.

Mine took 38 days to complete from when I last submitted documents

33 days and counting to resolve an issue Amazon created, to which we have jumped through several fabricated hoops to resolve and to be met with the same old " I've logged a ticket", "I've escalated it" wait another 5 days for a response from a keyboard warrior who wont resolve the issue or give an indicator on how to resolve and they you start the merry go round all over again with the script reading "account health experts"

No one will call you back from the apparent " brain team" because they are likely to be be so socially awkward or contemplating if they are a tree or a cat this coming Wednesday at 3pm.

These are most likely debits and credits where they say the parcel weight is over / under what you declared. The difference is that between what you declared and the tier that Evri say you should have been charged for.

The debits / credits can take a few months to come through i.e. we got ours for November / December 23 in February 24 - we had been shipping an item at 950g but it was actually 1100g