Hello,

I really need your urgent help/advice guys.

First of all, I'm not a new seller. I've been selling since September last year, I've achieved month on month steady growth on the UK marketplace. I currently have over 700+ active SKUs.

However, overnight, without any warning or notification, since 16 June, I have had a significant issue with my Amazon account: I have lost the BuyBox/Featured Offer for ALL of my listings.

As a result, in the last few days my daily sales have dropped from around £1000 to almost zero. In addition, my "Featured Offer %" has dropped to 0%. Btw, my account health is currently 248.

I opened several tickets without success, but chatted with Amazon Support who confirmed: "As of the moment your ACCOUNT is not eligible for BuyBox".

However, as to the reason why this happened and what I needed to do to get it resolved, I was told nothing but to wait. The problem is that I am losing money every day by not being able to sell anything, but I have to cover the costs of my business and order new products.

I cannot name here a specific ASIN, because this issue affects ALL of my SKUs (700+ listings), and given that it appears to be an Amazon-side problem. Therefore I am requesting your urgent assistance.

I have already emailed the Managing Director about this, but have not yet received a reply.

Can I somehow reach the team responsible to check my account and restore the Featured Offers in my account as soon as possible?

Thank you for your prompt attention to this urgent matter.

Thank you!

Regards

Dear sellers,

Our freight company has told me that my order is supposed to be delivered to Amazon UK LBA4.

Due to LBA4 is busy, Amazon informed our freight partner to redirect the cargo to LTN7, does it affect the inventory update time? Does Amazon will finally internally move my cargoes to LBA4 from LTN7?

Thanks,

Hi all,

Looking for some advice, I’m based in Ireland started selling about 3 months ago, have done about 8k in sales and really wanted / needed to scale this over the next few months to make an income and felt I was on route. Have setup a LTD company in UK with a UK business account too.

Got an email last week about proof of establishment in UK for VAT. Based in Ireland, I don’t meet the requirements. Got a follow up email today, Amazon said I owe historic VAT and will be charging VAT on my products going forward.

I had no idea, assumed I was going to have to register for VAT at the 90k mark like everyone else. UK accountant wasn’t particularly aware either as I think he mainly just deals with UK based sellers.

I use a prep centre in the UK so all stock is kept in UK, only difference is that I live in ROI.

Am I basically dead in the water already? Or how can I navigate this.

Thanks

I cannot contact Amazon in any way. My emails are not being returned. I can't make a phone call. I can't open a case. I have been a victim for 1 year. Nobody helps me. I have money left inside. I am now bankrupt. I lost everything because of Amazon. I have never seen such a careless platform before. It hurts now. I'm thinking of committing suicide. If I can't solve this situation, that's my only option.

Dear Amazon Account Specialist and Seller Performance Team,

I hope this message finds you well. My name is ALI OSMAN OZOGLU, and I am writing to urgently appeal the delete placed on my Amazon seller account (Account ID: ALSR3Z35BI019) on July 3, 2023, due to a "Returns and Refund Policy Violation Notification." I have received a notification stating that my account North America Marketplace is now deleted

Summary of the Situation:

Date of Restriction: July 3, 2023

Reason for Deleted: Returns and Refund Policy Violation Notification

Efforts to Resolve:

Hundreds of defense emails sent with detailed explanations and supporting documentation.

Multiple phone calls to Amazon service with similar assurances.

Despite these exhaustive efforts, my account remains restricted, and I have not received adequate responses or resolution to my issue. The promises made by your representatives have not been fulfilled, leaving me frustrated and significantly inconvenienced.

Request for Reconsideration:

I respectfully request a thorough review of my case and the immediate reinstatement of my North America Amazon marketplace. I assure you that I have always intended to comply with Amazon's policies and have taken steps to address any misunderstandings or errors that may have occurred.

Supporting Information:

Account Details:

Name and Surname: ALI OSMAN OZOGLU

Company: OZOGLU LLC

Store Name: OZOGLU STORE

Merchant Token ID: ALSR3Z35BI019

Phone Number: +905312892156

Given the significant amount of time that has passed and the lack of resolution, I kindly request that this appeal be escalated to a higher authority within the Amazon support team who can take immediate action. The continued restriction of my account is causing undue hardship and impacting my ability to use Amazon's services.

Conclusion:

I trust that Amazon values its customers and their satisfaction. I am hopeful that this appeal will prompt a swift and fair resolution to my account restriction. I am more than willing to cooperate further and provide any additional information required to facilitate this process.

Thank you for your attention to this urgent matter. I look forward to a positive response and the prompt reinstatement of my account.

Due to this suspension, my money remained in the Japanese marketplace and the UK marketplace, as other marketplaces were also suspended. That's why I went bankrupt. Banks initiated enforcement proceedings against me. I lost my entire existence, everything.

Sincerely,

ALI OSMAN OZOGLU

+905312892156

ALSR3Z35BI019

I have been a registered Amazon seller for more than two years and have been operating and paying taxes legally in Germany. I also registered my user name as my brand name.

Last Monday I received a notice from Amazon that my seller account was deactivated because my seller account was linked with another seller account, which has the same name as my brand name. - That is, Amazon determined that my own account was associated with myself!

My personal guess is that I went to Paris to attend an exhibition last weekend, during which I used the public free wifi in the exhibition hall and at the Paris airport. At the same time, other sellers may have also used the wifi to log in.

I explained this to the Amazon team and provided them with the authorization letter from the third-party service company (the tax agency in Germany) to access Amazon data, monthly bills paid to the tax agency, and bank transfer records as requested. But my appeal was still rejected. I can't find any additional documents.

I am sure that I only have one Amazon seller account and my account information has not been shared with others or stolen (I only use my own laptop to log in).

But now I totally don't know is there are any other documents I can upload and I don't know what else I can do to make Amazon realize that they made a mistake in stopping my account.

Please help me share your experience and suggestions......

any update after a 2 weeks is highly appreciated!

@Seller_D59sukg3PflcJ

@Seller_u1AdBEcsHujAa

@Seller_z3k8APxGfbQEK

Hello, since Amazon was not able to verify my UK address after 1 year, I got this email

After completing our investigation and reviewing the information you provided, we have determined that your Amazon seller account has been used to engage in deceptive, fraudulent, or illegal activity that harms our customers, other selling partners, and our store.

What happens now?

The funds in your account will not be disbursed to you. This is a final decision made after reviewing the information you provided.

this is affecting only on EU or also to US account?

Since I still own VAT, to pay, what happens now? If i can't the funds to cover the VAT, I just close the account, and bye? I have 15000GBP on it.

nobody is answering or explaining what to do or how to do it,

any help is highly appreciated @Seller_DNQGSsdC7DccM @Sakura_CAM @Sakura_Amazon_

You don't have to be VAT registered to use FBA unless you aren't established in the UK.

The revenue calculator is set to the default of a seller being VAT registered so it assumes VAT at 20% of sale price and no VAT on fees. In reality for non-VAT registered seller they can set the VAT rate to 0 but will have to manually add 20% onto the fees.

Many sellers are selling branded products from another company under their own brand. This makes the listing a misrepresentation given that a customer believes they are buying from one brand, but the product is actually from another. Is this allowed?

Below, I have listed the Asin for the probiotic chew supplement from the brand Oimmal, and beneath it there are 8 other Asins for brands selling the same product or variations of this Oimmal product.

This same thing happens in many categories. Given that to list my products I had to show extensive evidence of my branding being on my products, along with a specialist call with brand registry where I had to show 50 branded units of my product, I'm curious why this is permitted and what the specific rules about this are?

B0C4LP65KQ - Oimmal

B0C5C4Z1K9 - Oimmal product listed under tkwwty brand.

B0C274ZPHT - Oimmal product listed under HRAMEX brand.

B0CBPPXCQ1 - Oimmal product listed under Frovetani brand.

B0CHHY3F4L - Oimmal product listed under Vinimay brand.

B0CDFP7QMB - Oimmal product listed under PLOBRT brand.

B0C7VTJWRB - Oimmal product listed under RSGRT brand.

B0CBC5D4KX - Oimmal product listed under HUALIJIA brand.

B0CC44Z4ZJ - Oimmal product listed under Bieyoc brand and Caro Organics brand.

Hi @Seller_XUNeUuvrQDpgP

Again the same issue with ASINs. Lost all BuyBox to all the ASINs.

After the BuyBox was lost, I spent so much to get the products ranked through PPC. Now, all that is lost as well.

This is the post of all my ASINs. Please help.

https://sellercentral.amazon.co.uk/seller-forums/discussions/t/21e81fcb-efe8-4596-8cfd-723804bfaedb?

This month was going great and then lost the BuyBox again.

Please, I request you to help us.

Kindest Regards,

CC: @Seller_mIRnuhdx7l5sN@Seller_TSXM2A5nxWSuH@Seller_gAhPNiLrkfTcr