At the moment I have 1 "Product Authenticity Customer Complaints" in my Account Health, for which for some reason the invoice is not accepted by Amazon, even though the Wholesaler has already confirmed that the product is authentic. Other than that, no other problems.

But a bit of background: on June 12, my Account Health dropped to 132 due to the 3 IP complaints, and from about that date (actually, 4 days later) my sales dropped significantly

These Complaints have been resolved though, but I was wondering that although my AHR is now 248, maybe something in Amazon's system is still "stuck" and the system still doesn't give me the right to win BuyBox?

but that's just a thought.

What is a good PC program for filing UK HMRC taxes? I've been doing it manually on the HMRC website, but they suggested using a computer application. Any recommendations?

Does anybody have any experience of using a PO Box address on Amazon, especially for returns?

We have been on Amazon for over 10 years, so not a new seller. We are moving from our business premises in a few weeks and will be using a residential address for a period. We do not want our residential address publically available for security reasons and have set up a PO Box address. This is no issue on any other marketplace or our website, but Amazon seem to be less than helpful with these type of changes.

All other business information will remain the same - company name, registered business address, company number, VAT number, contact details etc

- The return address will need to be changed to the PO Box address so that customers do not have our residential address.

- The ship from address can remain as our residential address if this information is not publically accessible and used only internally by Amazon. If it is shown publically then this would also need to be changed to the PO Box address.

Does anybody else do something similar or have any experience of it?

Thanks in advance

@Seller_gAhPNiLrkfTcr

@Seller_z3k8APxGfbQEK

@Seller_TSXM2A5nxWSuH

Hello. our account was deactivated on 11 april 2024 and funds were hold. upon enquiry with multiple teams on emails, we waited for 60 days. now today on 21 june 2024 we had our interview call done for identity verification. we received email after the interview as mentioned below. i would like to know when the funds will be released as the person only verified my passport and ask few basic questions only. it went smooth. and what enforced team they talking about? as my account deactivated due to recent VAT issue. i will resolve it with the team once the funds will be released as per amazon withhold policy.

@Seller_z3k8APxGfbQEK@Seller_hnDMgUKxMh1V4@Seller_Huz6FT08OxHAR@Seller_yk3kzHpjMMa4B your help will be appreciated if you could get this sorted asap and get my funds released please.

I am doing FBA and Amazon keeps the buy box with 6-7 months of shipping time on some of my listings. How on earth can it be possible? It cannot be accepted as a normal shipping time and there is no chance to beat those prices. Amazon does not allow us to win the buy box.

it depends on the product, if I have a product that sells relatively well, have few or no returns, doesn't require much packaging, I am happy with 15%/20%. I agree with you, it's important to focus on the bottom line, what other sellers do or how much you sell is not important. I am up 67% from last June and yet I sell less products.

Seller_soBD2wwhsVOww

For me,25% is minimum I know many sellers run at a margin way lower there's lots of busy fools on here. I currently average 35-40% daily/monthly.If any sku drops below 25% I just dump it & move on

How amazon destroyed my business.

At the beginning of the year I received a verification letter like many others. Initially I successfully passed their verification, a few hours later I received a second email that my account would not be opened because I was not VAT Establishement. They decided I am not a VAT establishment, even though according to UK state I am! I have emails for everything.

On the 17th of May I received a message from Amazon that I am VAT establishment, after sending them the official HMRC statement, and an official letter from my bank, which they wanted.

A few hours after that I got an email saying I had a policy violation from 22 March, and that my account would remain closed. The ridiculous thing about this violation is that I am not VAT establishment : screenshot 2

It appears that they are closing my account, for a violation according to them, which they then themselves find is not a violation ?!

Meanwhile, in April they forced me with a 7 day deadline to accept their payment plan to HMRC. According to them and HMRC I am VAT establishment but they have already started pulling the first instalment for this plan as if I am NETP ?! Over £6300!

And that's not all! Of my £35000 (over 6300 they took it for vat?!) that was blocked, 40% of that money is a credit to Amazon. The terms of the credit said that if they couldn't pull it from a bank account, they would pull it from the Amazon account. They haven't pulled them for five months now! But they charge me over 20% APY on over 15000 pounds. So every month or so they charge £250 per. month interest on money they have blocked from me and not withdrawn!

Amazon does whatever it wants with impunity. It violates all contracts, policies, steals other people's money. Even when I dropped them official letters from HMRC, they refused to accept them the first few times. Why does a corporation think it is more than the state ? So like all my listings I was selling I was competing directly with Amazon. Is Amazon pursuing a deliberate policy against the destruction of small sellers through various methods and loopholes they have found ?

I kid you not, item delivered at 11:32 this morning, buyer filed an AtoZ claim at 12:01, I refunded seconds later, AtoZ granted against me?!

Amazon = incompetence personified.

32 units in Shipment ID: FBA15HLKCN87 went missing. I have opened a case ID: 9890535482 with purchase invoice and DPD delivery confirmation as seller support refused to investigate as the shipment was marked as "Investigation Completed – shipment contents counted and confirmed".

Please help.

@Seller_hnDMgUKxMh1V4 @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_z3k8APxGfbQEK @Seller_mIRnuhdx7l5sN @Seller_TSXM2A5nxWSuH

in my account it says

Your next scheduled transfer initiation date is 02/07/2024*. However, if your available balance remains £0.00, no transfer will be initiated on that date.

all funds are in account level reserve .