hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

Hello

On most of our ASINS I have 2 listings, 1 is FBA and 1 is MFN. I have never had an issue with this. I would simply copy an ASIN listing and I would enter a new SKU which would be the same, just with either FBA or MFN added to it.

I have just gone to copy a listing for an ASIN, the existing listing is set to MFN but now there is no option to enter an SKU, I went ahead and did this but it has given a random SKU, which is not ideal as this doesn't link to anything. So below is what happened;

Existing ASIN: B0B25RFBFG Existing SKU: Y4308 DGPK 1

In the past I would copy this listing so that the SKU was Y4308 DGPK 1_FBA

But as there was no option to enter the SKU, it has given an SKU of BN-QF4J-9OYB obviously I could use this SKU but it doesn't match up with the SKU on our systems outside of Amazon. Also I mainly search by SKU when looking for a listing.

It's worth noting that I the last time I tried this prior to today was 15/09/2023 so I don't know if there's been a change since then. I have tried searching but can't seem to find any mention of this.

We are the manufacturers of the products and this ASIN was created by us initially.

Has anybody encounterd this or got any thoughts.

Thanks in advance.

@Seller_z3k8APxGfbQEK@Seller_TSXM2A5nxWSuH@Seller_fgtTzyHQfOM1x@Seller_mIRnuhdx7l5sN@Seller_gAhPNiLrkfTcr@Seller_hnDMgUKxMh1V4@Seller_XUNeUuvrQDpgP

I know you and your team provide excellent support on the forum. I am wondering if you could kindly help us

The massive FBA inventory will be removed after 60 days!!

I'll try to briefly state

→→We request a quick debit and activation of the account. Or prioritise the activation of the account.←←

What happened: On the 30th of April, the account was suddenly deactivated without any prior notice. Received this notice: [Hello.

Your Amazon seller account has been deactivated and your listings have been removed from the UK and all EU Amazon stores. Please continue to ship open orders and respond to customer inquiries to avoid further impact to your account.]

[mdri-exec-escalations@amazon.co.uk] We were told that we owed tax, but we paid it to the tax office on a monthly, quarterly, yearly, basis, and Amazon told us to pay the tax back to Amazon, and then settle ourselves for the tax that had once been paid to the tax office. It means we have to pay VAT twice, No comment on this matter.

On May 15th, we received the tax amount. On May 18th, we communicated with【 mdri-exec-escalations@amazon.co.uk 】Communicate to deduct money from the account balance, we have enough balance.

We have requested and urged multiple times during the process, hoping to deduct the amount and activate the account as soon as possible. And we have provided various materials for performance KYC、 Tax and other teams.

However, no effective response has been received so far.

However, time is urgent. You know, our FBA warehouse has a very large quantity of goods, and unsold items will be removed after 60 days, which is very dangerous and under tremendous pressure.

Please help to deduct taxes immediately and activate the account

Hello, I have been talking to amazon for weeks now about inventory that we sent that they claim the contents didnt arrive.

The next step would be to take them to small claims court. Has anyone done this before?

Just to explain what happened: we send boxes to Amazon on 1 May 2024 via their own UPS service. They were tracked and delivered. The boxes were 15kg each (two inner cartons) with 32 units per box (around 330g each). Totalling 64 units.

They started checking them in, then weeks passed and the checked in quantity stayed on 0. It then eventually said that the shipment was complete and that it was short by 64 units(!).

I made the online request on the shipment for a review, and they said they recounted the stock across the warehouse and found 3 extra products of ours, but a different SKU (I assume this was nothing to do with the shipment, but just three extra items after a re-count)

I contacted them and asked them to investigate, after two weeks they came back and said that the investigation was complete and that they didnt receive any goods. They scanned in the boxes, the boxes were 15kg each. So how on earth have no items been checked off. According to their logic the boxes must have been empty because, of course, they cant possibly have lost the stock or boxes somewhere.

Is the next step making a claim through the courts? Any advice would be appreciated.

If you go to the FBA inventory report,

does it show the original 59 items received on a particular depot on a date.

and then a negative/adjustment on a different date at the same or another fba centre?

and was this shipment only 59 items or are there other sku/quantities that were received ok?

Sent in 59 Units with a value of £600+, amazon confirmed this has been checked in and then apparently its gone missing. Now they are changing their story and claiming they didn't receive the items.

An absolute joke I must admit. I am a very small business and £600 is a lot of money to my business. The fact that no one is willing to look into this properly is annoying especially as its been going on for 4 weeks now.

Absolutely disgusting.

Requesting a MOD help me get to the bottom of this. All of my listings have been made inactive in all of the European countries pending my identity verification. (We do millions a year on amazon UK+DE + rest of EU , so each day we are losing many thousands of dollars in revenue)

Amazon says you have 60 days to provide this information or your account will be disabled. Their first contact with me was May 21 2024, they disabled my account June 12, 2024. I have been dealing with this for over a week now. Each time they contact me, they ask for more documents without explanation. Why don't they just ask me for everything they need right away? Why did they go against their policy and disable my selling account before the 60 day period? Can a mod please help? I've had 7-8 calls to the account health team and they are zero help.

Timeline went as follows:

1. May 21, received first email requesting identity verification docs.
2. May 27, second email second email requesting identity verification docs.
3. May 28 I received a call and email. I said that I was on vacation from May 20-30 and would get to it as soon as possible. I noted in the emails it said I had 60 days.
4. June 12, account deactivated with (Action Required) Information needed for selling account. One of the following documents issued within the last 180 days:

-- A fictitious business name statement

-- A "doing business as" (DBA) document

-- A valid (not expired) business license

-- A document confirming payment of income tax or self-employment tax

I provided them with A EIN business license from the IRS, and a scanned copy of my passport. They asked for more.

5. June 12, Hours after I sent the EIN, they sent another email asking for more documents. Account is still deactivated. (Action Required) Information needed for selling account.

One of the following documents issued within the last 180 days:

-- A fictitious business name statement

-- A "doing business as" (DBA) document

-- A valid (not expired) business license

-- A document confirming payment of income tax or self-employment tax

I provided my DBA and a Bank account statement with my DBA in the title and my address and full name clearly stated on the PDF. The next day, they asked for more.

6. June 13th. They asked for a "Certified bank letter" with the following requirements.

-- The document must be dated within the last 180 days.

-- The document must show the bank name and the bank logo.

-- The document must be signed or stamped by the bank.

-- The document must include the account holder's name, residential address, and bank account number.

I went to my bank and they created a certified letter, stating my full name, my DBA, the full account name, and everything they provided on their certified letterhead. I even took a photo, holding up the letter, and my passport, inside the bank, and sent that as well.

7. June 17th. They asked for MORE documents. Address verification documents:

Here is what they are requesting. Keep in mind, I have already submitted my bank statement. So they are requesting the same document twice here.

For the primary contact person, provide a copy of a proof of address document. We can accept any of the following documents:

-- Council tax bill

-- Utility bill (gas, water, electricity, TV, internet, mobile phone, or landline)

-- Bank statement (Documents issued by a financial services provider, such as third-party providers or online digital banks, are not acceptable as a proof of address.)

-- Credit union or building society statement

-- Credit card statement or bill

-- Mortgage statement

-- Rent receipt from a local council or letting agent

-- Benefits agency letter (such as from the Department for Works & Pensions, Job Centre Plus, or Veterans Agency) confirming your rights to benefits

Ensure that the document meets the following criteria:

-- The document must show the individual’s name and residential address, as well as the provider’s logo.

-- The document must be dated within 180 days.

-- For a council tax bill only, the document must be valid for the current tax year.

-- The document must not be a screenshot.

-- The information in the document must match the information in your Seller Central account.

So I sent them a SCANNED copy, of my mortgage statement. Since they didn't accept the PDF download of my bank statement.

Based on amazon's own policy, it would appear my account was disabled before it should have. Not to mention the ridiculous amount of documents they are asking for. Every email, I give them what they want. Why are they asking for more? Why not just ask for it all at once? What else do they need from me? What will they ask for next? DNA sample? At this point, I don't care what I have to do, I just need my account active so I can continue selling. It's not just the money lost, that I can never get back, its the ranking we lost, which will take weeks if not months to get back. The losses are staggering, and for an account of our size, to be going 4 days in-between contact, is blowing my mind.

I did not want to post, but I just don't know what more I can do, im losing my mind over this.

Hi my account is stuck in a loop, i have tried contacting customer service multiple times and they keep copying and pasting the same response. I have updated the information like they asked with no update whatsoever. It is now been several weeks with no progress. What's an alternative way to reach out to them? Is there any human left working at amazon customer service or are they all bots?

Here is the email they keep copying and pasting:

This is an urgent request for you to provide additional information about your account to complete the verification.

Failure to respond to this request as soon as possible may lead to your disbursements and listings being temporarily deactivated.

Why is this happening?

You have incorrectly selected the individual legal entity during the registration of your Amazon selling account.

What do I have to do?

To proceed with the verification, register your account with the correct legal entity.

What happens if I do not provide the required information or documents?

You have a total of 60 days from the day when we first contacted you to provide all of the requested documentation or information to complete the verification. The time that we take to review and validate this information will not be counted against the 60-day threshold that you are given.

Failure to provide this information before the 60 days will lead to your disbursements and listings being temporarily deactivated until verification has been completed.

If it has been more than 60 days since we first contacted you, your disbursements and listings may have already been deactivated and will remain deactivated until the requested information or documentation has been provided and your account has been verified.

Use the following information to select the correct legal entity:

-- Individual: Select this option if you do not intend to sell on Amazon commercially or professionally. This option allows you to sell personal items that you no longer want or need, for example, old DVDs or books.

-- Sole Proprietor: This legal entity is applicable for any commercial individuals who sell for profit. A sole proprietorship is usually registered with local authorities. There is no legal distinction between the owner and the business.

-- State-owned business: This is a business that is either wholly or partially owned and operated by a government.

-- Publicly-listed business: This is a business with shares listed on a stock exchange for public trading.

-- Privately-owned business: These entities, such as limited companies or partnerships, are businesses controlled and operated by private individuals.

-- Charity: This legal entity is for foundations, organizzazione non lucrativa di utilità sociale (Onlus), società cooperative sociali, associations, and other tax-exempt bodies.

Hello @Seller_DMwbrfCFLXc1O,

I am Spencer with Amazon.

I have checked for you and the information you provided on May 29, 2024 is now being verified. Your funds will be on hold until the verification process has been successfully completed.

This validation can take up to 10 business days starting from the last update provided by the seller.

You will receive a confirmation email when the verification is complete.

I will keep an eye out and let you know as soon as I receive it. In the mean time please keep checking your email.

Regards, Spencer

Hi

Looking for some help from moderators please?

Our base reserve policy is due to come into place 19 June, we had an email that said we could apply for an extensions.

It requested we email eu-uk-reserve-policy-extension@amazon.co.uk

We have emailed requesting an extension due to the extra cash flow problem the news about VAT on fees will cause. Should I have included our merchant token?

I have emailed twice now and got now reply -

How do I know that they have the email, what timescale should I be waiting on?

Any advise

It is business critical so even a no would be better than a no reply if you see what I mean!