Requesting a MOD help me get to the bottom of this. All of my listings have been made inactive in all of the European countries pending my identity verification. (We do millions a year on amazon UK+DE + rest of EU , so each day we are losing many thousands of dollars in revenue)
Amazon says you have 60 days to provide this information or your account will be disabled. Their first contact with me was May 21 2024, they disabled my account June 12, 2024. I have been dealing with this for over a week now. Each time they contact me, they ask for more documents without explanation. Why don't they just ask me for everything they need right away? Why did they go against their policy and disable my selling account before the 60 day period? Can a mod please help? I've had 7-8 calls to the account health team and they are zero help.
Timeline went as follows:
- May 21, received first email requesting identity verification docs.
- May 27, second email second email requesting identity verification docs.
- May 28 I received a call and email. I said that I was on vacation from May 20-30 and would get to it as soon as possible. I noted in the emails it said I had 60 days.
- June 12, account deactivated with (Action Required) Information needed for selling account. One of the following documents issued within the last 180 days:
-- A fictitious business name statement
-- A "doing business as" (DBA) document
-- A valid (not expired) business license
-- A document confirming payment of income tax or self-employment tax
I provided them with A EIN business license from the IRS, and a scanned copy of my passport. They asked for more.
5. June 12, Hours after I sent the EIN, they sent another email asking for more documents. Account is still deactivated. (Action Required) Information needed for selling account.
One of the following documents issued within the last 180 days:
-- A fictitious business name statement
-- A "doing business as" (DBA) document
-- A valid (not expired) business license
-- A document confirming payment of income tax or self-employment tax
I provided my DBA and a Bank account statement with my DBA in the title and my address and full name clearly stated on the PDF. The next day, they asked for more.
6. June 13th. They asked for a "Certified bank letter" with the following requirements.
-- The document must be dated within the last 180 days.
-- The document must show the bank name and the bank logo.
-- The document must be signed or stamped by the bank.
-- The document must include the account holder's name, residential address, and bank account number.
I went to my bank and they created a certified letter, stating my full name, my DBA, the full account name, and everything they provided on their certified letterhead. I even took a photo, holding up the letter, and my passport, inside the bank, and sent that as well.
7. June 17th. They asked for MORE documents. Address verification documents:
Here is what they are requesting. Keep in mind, I have already submitted my bank statement. So they are requesting the same document twice here.
For the primary contact person, provide a copy of a proof of address document. We can accept any of the following documents:
-- Council tax bill
-- Utility bill (gas, water, electricity, TV, internet, mobile phone, or landline)
-- Bank statement (Documents issued by a financial services provider, such as third-party providers or online digital banks, are not acceptable as a proof of address.)
-- Credit union or building society statement
-- Credit card statement or bill
-- Mortgage statement
-- Rent receipt from a local council or letting agent
-- Benefits agency letter (such as from the Department for Works & Pensions, Job Centre Plus, or Veterans Agency) confirming your rights to benefits
Ensure that the document meets the following criteria:
-- The document must show the individual’s name and residential address, as well as the provider’s logo.
-- The document must be dated within 180 days.
-- For a council tax bill only, the document must be valid for the current tax year.
-- The document must not be a screenshot.
-- The information in the document must match the information in your Seller Central account.
So I sent them a SCANNED copy, of my mortgage statement. Since they didn't accept the PDF download of my bank statement.
Based on amazon's own policy, it would appear my account was disabled before it should have. Not to mention the ridiculous amount of documents they are asking for. Every email, I give them what they want. Why are they asking for more? Why not just ask for it all at once? What else do they need from me? What will they ask for next? DNA sample? At this point, I don't care what I have to do, I just need my account active so I can continue selling. It's not just the money lost, that I can never get back, its the ranking we lost, which will take weeks if not months to get back. The losses are staggering, and for an account of our size, to be going 4 days in-between contact, is blowing my mind.
I did not want to post, but I just don't know what more I can do, im losing my mind over this.