After receiving scripted updates, I thought I would post a sample response to an ongoing case.
For the Amazon bots - I have removed all personal information apart from the information that you now insist that every poster has to be identified . Below is the Amazon case update in quotations and my hyphoned responses.
Dear ********************
In response to your last message to me
"Dear Selling Partner," -You can't even be bothered to look up my name and just posted a generic lazy response, probably scripted
"Greetings from Amazon Selling Partner Support Executive Escalation Department." -Not sure why escalation? Doesn't appear you have any clout since you're failing to get responses from your team
"We regret the inconvenience faced by you." - No you don't, you have been complicit in not giving a proper response or progress to resolution since December last year
"We are working with our internal team regarding your concern." Doubt you have been working on this, I am pretty sure it would take a matter of minutes to actually resolve and generate progress. Either that or your team is not listening to you.
"As soon as there is any update, I will notify you." pointless response really as you haven't had a real update since December last year when I first notified you of the overcharges.
"Thank you for your understanding." - As per the last message, I asked you not to thank me for my understanding as I do not understand it. I find it patronising, thoughtless and doesn't add anything to get the matter resolved. I am however glad you have not mentioned my patience and took on board that this has already run out.
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"Selling Partner Support Executive Escalation Department" Very impressed with the title, not so impressed with the action or should I say lack of action from the department.