Can ANYONE make any sense of Amazons pricing policy ? I have had books deactivated for overpricing when it was rare, mine was the only one on Amazon and those few on ABE were £10 more. I was asked to provide a 'reference price' which was presumably the new price in about 1980 !

Now I have had another removed so I looked up the others for sale. Mine was £38. Ther are two at £30, which was not the case when I first listed as I am always the cheapest like for like. But there are three at £80, and the one new copy ( surely their 'reference price' ) is over £200 !

I cant make any sense of it at all. Book prices on Amazon are totally random. I have seen prices ranging from 10 to 200 for the same book and Amazon is mostly happy with it. But when one of the bucket shops puts up a valuable book for a ridiculous price i am suddenly expected to match it. I would rather take it down the charity shop. ( mind you, thats where the bucket shops get some of their books )

Is it just me or does this happen to others ?

I kid you not, item delivered at 11:32 this morning, buyer filed an AtoZ claim at 12:01, I refunded seconds later, AtoZ granted against me?!

Amazon = incompetence personified.

I think you have to get used to it, it's a dysfunctional system that makes no sense. And the very infuriating thing is that they apply different rules for FBA or us sellers.

When it snowed last year, one evening a customer opened an A-Z saying that her order had not arrived. It was meant to be there that day but you know with snow and everything, it would have been sensible to wait a day or two. She was immediately granted the A-Z. The following morning at 11 am the order arrived.

One of the last times I used Amazon Prime I got the notification that my order had been delivered, no one rang the bell and it was nowhere to be seen. Amazon CS told me I had to wait 72 hours before reporting it missing (it might have gone to the pub or something), Amazon Prime is terrible around here, they just drop things in random places.

I have made multiple shipments recently, and certain color variations of my products almost always go missing.

Shipment FBA15J26FK6J: 125 units packed, only 50 units received, 75 missing.

Shipment FBA15J2BTC0D: 125 units packed, only 74 units received, 50 missing (I found the 1 lost item).

Shipment FBA15J3G52YW is still active, 125 units packed, only 84 units received, 41 units missing.

Total missing units: 166.

There is a pattern to the missing items; they are all the same color variations - green, purple, and pink. This can't be an accident. They all have the same package quality, same label quality, and they are in the same box as others, but only these colors go missing. What is going on? Amazon support didn't help. They made no explanation about whats going on. As a seller, I am starting to loose my trust to amazon.

Hello Sellers,

In reference to the Reduced referral fee for low-price Clothing and Accessories announcement, we want to share with you a series of posts about the Referral Fees.

Let´s start with the question: What are Referral Fees?

• For all products, Amazon deducts the applicable referral fee percentage. The Referral Fee is calculated based on either the Sales Proceeds or the Fee Base Amount, which will be determined as explained in the Amazon Services Europe Business Solutions Agreement

• Sellers pay a referral fee on each item sold.

Please leave a comment if you have any questions or if there's additional information about the Referral Fees that you'd like us to cover in our next posts!

Best,

Julia.

That's selling for you. Personally I'd rather focus on products that might sell less but have less competition. If a new seller arrives and sell them for a lot less, I let them do it (unless I want to get rid of the products) and keep my ideal price. Soon or later they will go. If they stay, well I move on, there are lots of products in the sea.

If I take into account the returns, the packaging, the missing orders, the labour involved etc I'd rather have 100 products that sell 5 times a week each with a good margin rather than have one product that sells 80 times a day for 20p margin.

It's shambolic

I have had exactly the same issue. I raised my case back In December after I discovered they had put some of my stuff into a jewellery category and resulted in huge overchareges for a period of 18 months.

I am not going into the why and where but cut a long story short they agreed they had overcharged me and held therei hands up and asked me to send a report.

After going back and forth without being clear on the reports making me go into literally thousands of transactions they said to leave it with them.

Still nothing but kicking into the long grass, I reported to the executive at the beginning of April and was told it was with escalations.

I had to repeat the whole process again and for the last month i Hhave been told they will get back to me as well.

I have already sent in a letter before action and still get on a daily basis a system generated message saying that it is still being looked into and will get back in touch with me soon thanking me for my continued patience that run dry 3 months ago and also my underswtanding to which I have wrote back specifically saying you can't thank me for my understandding as I don't understand it.

There is nothing that you can do and nothing that Amazon will do in a timely manner. It is things like this that requires regulation and an argument to have a Governemnt watchdog. They have a mediation service that I wrote to that also and didn't even get a response.

Good to know that although Amazon sometimes seem not to play fair, at least they are fair in the sense that every seller is treated with the same disregard.

My product size: 249*21*18cm, weight: 19kg

It belongs to heavy and bulky goods

I was able to create shipment plans normally before, but now the system reports an error: This product must be removed from the shipment because there are currently no fulfilment centres in the destination country capable of receiving the product.

What is the reason for this, I contacted the seller support team has been half a month, has not been resolved.

hello,

I would appreciate some help if possible.

I have had my UK selling account deactivated for almost 6 weeks due to a high ODR %. They seem to think I simply marked orders as sent without sending them

Since the account was deactivated, I have spoken to Amazon Account support staff almost 30 times. Each time they suggest adding new information to my appeal and still I continue to receive the same rejection template email.

I have provided explanations and documentation for everything that has been requested plus more.

Originally, I was asked to provide proof of delivery for last 30 days. Then 60 days. Then 90 days.

Not only have I provided detailed excel spreadsheets with orders going back last 6 months which include tracking numbers, delivery status, refund status if so and reason for this, but I have also supplied picture proof of over 100 deliveries. I have provided my Incorporation documents, banking information, POA and a letter from the courier.

As everything has failed thus far, I tried to escalate my case to the MD office but I keep getting the same rejection emails or no replies at all.

It seems as if Amazon no longer cares much about helping Sellers reactivate their accounts.

Any help would be appreciated as this has become very frustrating and tiresome.

I’ve had deactivations previously and they lasted anywhere between 4-18 months. It’s fair to say, I cannot afford to be waiting that long again without access to funds that are being held.

Regards

someone please help

@Seller_TSXM2A5nxWSuH

@Seller_hnDMgUKxMh1V4

A customer left a 1 star negative review on the wrong item against my shop, i dont sell the item they left the feedback on

Short story with Amazon is they wont remove this feedback as it represents the buyers feelings on the item, even though they didn't buy it from me

Are there any options I can try next as this goes publicly against my store and has affected my store KPI ratings?

@Ezra_Amazon

@Jessica_Amazon_

@Winston_Amazon