So frankly, I don't even know what the main issue is. I got a violation of Section 3 notice. I don't know if it's about having multiple accounts because I sell in multiple marketplaces. When I created multiple accounts in different marketplaces, I had no idea I wasn't supposed to because how else will I list and sell products in multiple marketplaces? The global list builder came only later, even if there were earlier, at least I had no idea about this.

I am stressed beyond words. I am so clueless.

@Seller_DNQGSsdC7DccM@Seller_TSXM2A5nxWSuH@Seller_mIRnuhdx7l5sN@Seller_yk3kzHpjMMa4B

I am imploring Amazon moderators for help please. For the second time in a year I have had my seller account deactivated because of an alleged relationship with another account. In both cases the identity of the other account is completely unknown to me (2 different accounts) but no matter how many times I explain this to the verification team or whoever makes decisions on these matters my appeals are rejected and 'more information' is requested. Apart from the name of the other account I have no idea who they are or why Amazon could possibly see any connection. I have sent a gas bill and a bank statement hoping this would satisfy them ( neither of which was specifically asked for but suggested by Account Health adviser) but no good. I simply don't see what else I could provide. In my view there is no justification for this deactivation. Surely if Amazon suspect a link they should provide evidence to back up their assertion which I could then refute. Moderators, what do you suggest?

I normally withdraw money once a week, I just checked and I have funds in my account, also a reserve.

Example I have 20k, deferred 8k, available 12k

However the request button says 0.00 and not 12k

In the drop down is it says now or settlement date, its set to now.

So I dont understand why I can't take the money? Glitch?

i have to pursue the legal route now as Amazon are with holding £40,000 of our hard earned money . We have submitted numerous times at length and discussed this for over 8 hours on the phone due to an accidental IPR

its time to go legal before we have to let 8 staff go due to their AI technology . They want to know your suppliers so they can deal direct with them. They approached my suppliers within 2 days and are now with holding funds without a valid reason .

Tomorrow we will going via the high court route against 5 of their entities . Noone is above the law

Hi Mods

I have commented on a previous thread of mine tagging @Seller_z3k8APxGfbQEKbut with no response, I now have a further 2 A-Z where the ODR is against me and the shipping was purchased via Amazon Buy Shipping, even though it is more expensive than my business account, I have purchased this way to protect my ODR.

Can you please look into the following order numbers and reverse the ODR in accordance with the Amazon Terms and Conditions when buying shipping. The money has been refunded from my account and the ODR is against me. This is wrong and I really don't understand that when it is so clear the ODR is protected, that each time it is against me. I have appealed all of them, the first one came back unchanged, the bottom 2 I have only just appealed but I know from previous that they will both come back unchanged. Why can't Amazon just adhere to their own T&C instead of causing us all more work and time.

202-2976486-8801127

205-8116533-3208318

204-2094388-5669141

I sell on other platforms, a lot more quantities than I do on Amazon, all are sent first class yet the other platforms don't have this none arrival rate at all so I believe it is customers playing the system knowing they can just click the A-Z and get their money back, especially when they receive "running late/lost" message as I also have a few Amazon customers contact me saying it's not lost it's arrived. Surely after all this time this really needs looking into. I have sold on Amazon for over 20 years and it has got so much worse lately. I can't believe that it is only the Amazon items not arriving and all the other items from all the other platforms are all arriving safely. So frustrating.

Please help @Seller_hnDMgUKxMh1V4@Seller_iTgjdgiRqiPsn

Hello, I hope everything goes well with invalidating the fraud's design. I have followed the design invalidation process which has so far taken nearly 4 months. Hopefully, the process will be concluded sometime in August. Following that, I will take the tribunal's decision to report the bad actor to Amazon for damaging my business, I will see what kind of decision will be taken against them.

I think the issue has its roots in the UK's legal system. In my case, the bad actor is a Chinese national who does not have a physical presence in the UK. The bad actor registered a Limited Company through the UK Companies House online with a fake address and fake financial accounts. As for the address, I investigated courier databases like Royal Mail, which showed no presence of this bad actor in the address they claim.

Similar to your case, I found out that this bad actor registered hundreds of generic products through the UK IPO, using the Limited Company they registered online. What's ridiculous is that you can have any design registered in your name within a few days by the IPO, while invalidating it takes nearly half a year! The UK IPO carries no checks of originality, and will register any design in your name as long as you fill the form and pay the fee.

Since this bad actor is a Chinese national not a resident in the UK, I won't even be able to reach them to claim damages after my invalidation is successful.

I shared my concerns with the UK Companies House and the UK IPO, both decided to do nothing.

Amazon will only listen once I send over the tribunal's decision to invalidate. I am not sure whether Amazon will take measures to shut down the bad actor's Seller Account for intentionally damaging my business and undermining free competition within the marketplace.

P.s. I recommend you pursue the design invalidation process as this is the only way to have your listing reinstated by Amazon. Reaching out to media outlets sounds like an excellent idea since this issue is a big scandal. Perhaps Action Fraud could also be a good point of contact.

Feel free to share any information from my reply.

Wishing you all the best!

For anyone else who has had this issue and wants to know - I created a photo of the 3 different types of earring backs, changed it to a white background using Fotofuze, the editor on my laptop allowed me to make the image square and it uploaded to the customisation section without me having to resize. I then put the surface 1 as the Earring Closure Style with a description of the different clasps and intructions to choose closure required. This worked on a test listing and so I was able to add the 3rd option to all of my listings by clicking EDIT on each one.

Hi All,

I'm on Handmade at Amazon and create costume jewellery, offering my earrings in pierced or clip ons so I had set up customisation on my listings so people could choose.

I now want to add a 3rd option for a different type of pierced closure, however the page has changed since I originally set it up. it is now asking for "surface 1", description and a square photo with specific dimensions.. I don't really understand what I'm supposed to do with this as I'm not printing T-Shirts and I don't have any square photos. Can I bypass this step?

It won't let me add my new option without uploading a photo!

Hello Seller Community,

I hope this message finds you well. I'm encountering a challenging situation with an Amazon order and would appreciate your insights and advice.

Issue:

I recently discovered a pricing error on one of our listings, which resulted in an order being placed at an incorrect price. Despite multiple attempts, I have been unable to cancel the order through Seller Central. The system does not allow me to cancel it, and I have not been able to contact the buyer directly through the available channels.

Order Details:

Order Number: 205-5365468-7519519

Order Date: 06/07/2024

Steps Taken:

1. Attempted to cancel the order through Seller Central.

2. Contacted Amazon Seller Support multiple times, but have not received a resolution.

Specific Help Needed:

Has anyone encountered a similar issue with a pricing error?

How did you manage to successfully cancel the order or resolve the issue with Amazon?

Any tips or strategies for effectively reaching Amazon support for urgent issues like this?

Your advice and suggestions would be invaluable in resolving this matter promptly. Thank you in advance for your assistance.

Best regards,

Muhammad Qasim Amin

Conceptvise

Dear Amazon Seller Community,

We are reaching out in desperation as we have been facing significant issues with our Amazon seller account since January 25th. For the past six months, we have been diligently working to prove our UK establishment status, but to no avail.

Here's a brief timeline of our situation:

January 25: We began the process of proving our UK establishment status.

May 1: Our account was suddenly blocked with the reason: "We have concluded that your selling account has failed the business establishment verification process that is associated with your value-added tax (VAT), and your account will remain deactivated."

Since then, we have submitted numerous appeals and provided extensive documentation to prove our status. Despite our continuous efforts, the result remains the same – our account is still blocked. Today, we received another response confirming that our account remains deactivated.

We are even prepared to accept being recognized as a non-UK establishment, but it seems this will not lift the account block either. We have been selling on Amazon since 2021 and never expected that our business could be destroyed overnight due to this issue.

We are at our wits' end and do not know what more we can do to resolve this situation. Our business is on the brink of collapse, and we urgently need guidance and assistance. Has anyone else faced a similar situation? What steps did you take to resolve it? Any advice or support would be immensely appreciated.

Thank you for your understanding and help.