Hello @Seller_1ntD034xtyaM9,

I am Spencer with Amazon.

Have you been able to have your listing reinstated since you last posted?

If not, you can share a case ID with me and I will gladly look into it for you.

Regards, Spencer

Hello @Seller_cKY3qrMo5t89S,

I am Spencer with Amazon.

Can you share a case ID with me so I can look into it for you?

Regards, Spencer

Received a email today. Has anyone else received this. Im unsure how i can resolve this. I have orders from Royal Mail and DPD that have tried to deliver on a saturday when the business wasnt open but it is a prime order so if they order on a friday the expected delivery time is a saturday. So unsure what i should do here to resolve this issue.

You are receiving this email as at least one of your business orders was not delivered within business hours.

Delivering outside business hours* can lead to customer frustration and prevent repeat purchases from that customer. Customers have complained of multiple issues such as

1. Packages lost in the premises

2. Theft or loss due to package being left in an insecure location

3. Damage due to package being left at unsheltered locations d. Package being handed to the wrong person or business on the same premises

4. Large and heavy packages being left at the incorrect receipt station

To help you understand if your business customer’s needs are being met, we have launched a new metric in your Fulfillment Insights Dashboard called Business Hour Delivery Rate (BHDR)

Hello @Seller_CLmNsySJDC75g,

I am coming back with an update. The relevant Partner Team has opened a case to work with you on resolving this issue.

Could you check this case ID: 9888877912 and confirm if everything is clear there ?

Regards,

Sakura

Hello,I had an individual selling plan that was all set up and working, I could add products. I decided to upgrade to a professional plan and my account was instantly deactivated. I was asked to complete the ID verification again, and to upload a utility bill which I have done. My account has remained deactivated and everytime I try to get hold of seller support I get sent the same generic email regarding ID verification with the same links, when I click on the links it takes me to a page that says my ID has been verified. Does anyone know how I can get this issue resolved? Thank you

Hello @Seller_tOhU2AaIvE3xz,

Here Simon from Amazon, happy to help.

I see Case ID 9879981782 is currently being worked on.

I will keep an eye on it but please let me know if you have any update from the team.

Best,

Simon

If you go to the FBA inventory report,

does it show the original 59 items received on a particular depot on a date.

and then a negative/adjustment on a different date at the same or another fba centre?

and was this shipment only 59 items or are there other sku/quantities that were received ok?

Sent in 59 Units with a value of £600+, amazon confirmed this has been checked in and then apparently its gone missing. Now they are changing their story and claiming they didn't receive the items.

An absolute joke I must admit. I am a very small business and £600 is a lot of money to my business. The fact that no one is willing to look into this properly is annoying especially as its been going on for 4 weeks now.

Absolutely disgusting.

I have multiple seller accounts (diffrent countries) all inactive, no monies owed, but there is no way to close any of them. How do I close the accounts? Does anyone have a magic link that actually provides me with account closing option?

Hi,

So in march i applied to be exempt from paying VAT on seller fee's as im not VAT registered and have been incorrectly charged since opening my account, that was granted and in the response from seller support i was told

''We are glad to inform you, that you have been updated in our system as VAT exempt on Merchant and FBA Seller Fees as of 7th Mai, 2024.

If you wish to request refund of any previously charged VAT, please contact us any time after 16th June 2024, referring the original Case ID 9764898132 Please also note, in order to refund you all the overpaid taxes we require the tax returns for all to be refunded years, please provide them in your new Case after the 16th June''

So i waited until the 16th of June to request my refund, opened a case and sent all my tax documents and requested the refund, this is seller supports response below. They havent given me a definitive answer saying yes my refund is being processed, im told there's no update and to be patient? It doesn't look like amazon wants to give the refund judging by this email, can anyone please advise, is this the response you recieved when you requested your refund?

Thanks