So after a lot of back and forth I have finally gotten to the bottom of the problem.

Customer wanted a straw hat. My hats are made of simulated straw (and says so in description). So their actual complaint was bogus as they had not read the description correctly and the fact they used 'inauthentic' in their complaint caused so much aggravation. The customer was just a normal customer - they had no authority on the issue, were not brand holder or anything so for Amazon to give any credence to such a complaint in the first place was a bit ridiculous.

Nevertheless, Amazon wanted last 365 days invoices from my supplier. I got my supplier to send me copies of all invoices from May 2023. I would send invoices, Amazon would come back to say they could not verify supplier (they had made no attempt at even contacting supplier as I asked the supplier) so then Amazon wanted suppliers supplier invoices. I would explain there was no suppliers supplier as I bought directly from the manufacturer who designed and produced the hat. Then Amazon would ask for last 365 days invoices, I provided and whole sequence kept repeating.

Finally an Account Health Specialist I spoke to (for the third time on the issue) said that if I went to Manage Orders, and searched last 365 days for the ASIN that the number Amazon said I had sold was greater than the number of units I had bought on the invoices.

So I checked - the trouble was

1. As Amazon kept asking for invoices from last 365 days and that is what I provided - items sold May 2023 were actually bought in April 2023 - so these invoices were missing and this stock meant my total bought was higher than Amazon calculated just from looking at last 365 days. So I provided invoices from April 2023 to May 2024 instead

2. Looking at the sales Amazon said I had made I realised they were counting orders made - not sales. There were many refunds where customer had returned the hat and it had then gone back into stock and re-sold. So the number reported by Amazon was higher than actual sales.

Taking into account units bought in April 2023 and the returned/re-sold items and it proved I had bought more units than had actually sold.

When appealing , Amazon only allows files to be uploaded and has no box for additional information. So I created a Word document containing the above information with actual figures showing my calculations and finally Amazon have agreed I can continue selling the item.

So for a month now I have been tied up on the issue. And all because Amazon gave credence to 1 complaint out of 1000 from someone who had no authority on the issue - and because Amazon could not understand basics of having to buy in stock before it can be sold (hence they needed more than last 365 days invoices) and the fact they were counting orders made and not actual sales.

We have a customer bought 4 different cravats all shipped together as it was one order. Customer has opened a return for 3 cravats and has been provided 3 different return labels by Amazon at our cost. Surely customer should only receive one returns label for the order rather that 3?

We have seen a big increase in customers orders “for choice” and sending lots of items back via the free returns label as a result our returns rate on Amazon is three times higher than eBay.

Dear @Seller_XUNeUuvrQDpgP,

My name is Ellie from Addlink Technology Corp. It's my pleasure to talk to you.

We have submitted to Report abuse: A customer who is violating returns and refund policies

"The customer has returned one or more materially different products (e.g. empty box, different product, different version)The customer has returned one or more materially different products (e.g. empty box, different product, different version)"

And Amazon has given us complaint ID, but no one reply. We contacted the support team but they stated they do not have access to the investigation for Complaint ID and neither can contact the investigations team directly.

We would like to report a buyer who has been buying with us after buying for 6 times, and the returned items were with the fake label that made by the buyer and were totally different items, which doesn't meet our market value. Now this buyer is ordering again and we are worried about it will happen the same.

Provided the complaint ID as below:

• The 1st time we submitted on May 27th, complaint ID: 15345227241

• The 2nd time we submitted on June 6th, complaint ID: 15398018141

We would like to know if you may help us to transfer this case to the investigations team, or provide us with the contact information so we could contact them directly.

Hope to hear from you soon, thank you.

Thanks and best regards,

Ellie Chiu

Addlink Technology Corp.

Is there an office I can come to and get information about the verification delay? Does face-to-face communication speed up the process?

Hello,

I find it extremely concerning that if as a seller, I'm not meeting the target rate of below 5% for uploading an invoice within 24 hours of a customer payment, I am at risk of deactivation.

If this is such a sensitive metric that can lead to de-activation of an account, why isn't there a notification alert from Amazon requesting sellers to upload the invoice within 24 hours of the payment being made with the order I.D for said invoice each time? We get an email alert to respond to buyers messages within 24 hours of the buyer message for instance.

As sellers, we have a host of duties to perform. Do they expect us to check the orders page every few hours to ensure this mundane task is promptly met within a very narrow timeframe each time? This is extremely unreasonable in my humble opinion. I would like to adhere to this, however, life gets in the way, and without notification prompts, this is very difficult to adhere to ALL OF THE TIME.

Is there a way to receive an alert from Amazon each time an order is placed requiring an invoice to be uploaded?

I have auto invoices set up for all the countries where I have VAT registration, but occasionally, you get orders from other EU countries that do not have VAT registration, thus making this task difficult to adhere to without fail.

Seller_UVeFCZoAA4mkx

I wish we could agree as a seller community to share the Buy Box rather than trying to monopolize it

Unfortunately, that is illegal.

It is up to you what strategy you take and what margin is acceptable. You could move on to a different product, monitor the original product and come back to it later, continue to sell the product, whist trying to compete and making a negligible profit until the other seller (or you) goes bust or gives up on that product, or continue at a reasonable price, taking a small proportion of the Buy Box when the other sellers run out of stock, but making a profit on those sales.

Hi sellers,

My account was recently suspended, and after reviewing two emails from Amazon, I discovered that the issue was related to Amazon's Intellectual Property Policy. The second email specified that my account was deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. The cause was the following listing:

ASIN: B0CRHW46LQ

Brand: JUJUTSU KAISEN

Link to the listing: https://www.amazon.fr/EZVALO-D%C3%A9tecteur-Mouvement-d%C3%89clairage-Rechargeable/dp/B0CRHW46LQ/ref=sr_1_fkmr0_1?crid=1XRBAPIHH5VK8&dib=eyJ2IjoiMSJ9.WBxCUIIEG8it-_24MMVCUnpUADlhebiWTAyp7LoWF5pGqMIdOyADt920UDgySf1xx4aoF8IHhF4MEQM5YmxPNEU0qSHyPR2cvQFl3ioXrkc.lwuPicxV2m_1ykaO85G94-9eSOQS3Ma3Iy3btvzOz2c&dib_tag=se&keywords=B0CRHW46LQ&qid=1717712363&sprefix=b0crhw46lq%2Caps%2C200&sr=8-1-fkmr0&th=1.

I submitted two appeals addressing this and providing clarification. One appeal was rejected, and I am currently awaiting the response to the second one. I believe my account was deactivated in error. The listing in question was placed in the buybox, which allows any seller to set their price on the existing listing. There were no restrictions or Intellectual Property issues associated with this listing at the time it was created, as far as I know.

I had been on the buybox listing for 3-4 months without any issues. I never received any contact from the original seller, and nothing happened until recently, which leads me to believe this was an error. If I had been violating any of Amazon's policies, it would have affected other similar listings I have with similar names and using brand names such as JUJUTSU KAISEN. Should I remove every listing related to that brand? (For those who don't know, it's the name of a Japanese anime.)

Has anyone else experienced a similar problem? If so, how did you resolve it?

Thank you for your assistance.

We've just noticed that all our returns after June the 1st are going to our registered office address and not the default return address we have set.

When I check the manage returns section all the return addresses on return orders changed after the 1st June but we haven't changed anything. When I check our default return address through settings it's the correct address. FBA returns still come back to the correct address, just our customer returns going to the wrong address.

Anyone know where else I can check or is anyone aware if this is a site wide issue?

33 days and counting to resolve an issue Amazon created, to which we have jumped through several fabricated hoops to resolve and to be met with the same old " I've logged a ticket", "I've escalated it" wait another 5 days for a response from a keyboard warrior who wont resolve the issue or give an indicator on how to resolve and they you start the merry go round all over again with the script reading "account health experts"

No one will call you back from the apparent " brain team" because they are likely to be be so socially awkward or contemplating if they are a tree or a cat this coming Wednesday at 3pm.

These are most likely debits and credits where they say the parcel weight is over / under what you declared. The difference is that between what you declared and the tier that Evri say you should have been charged for.

The debits / credits can take a few months to come through i.e. we got ours for November / December 23 in February 24 - we had been shipping an item at 950g but it was actually 1100g